The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company
Knowledge sharing has been regarded as key to long term organizational success. Recent trend in the field of strategic management has been to emphasize the role of organizational knowledge as a basis for competitive advantage of particular organizations. Therefore, the study is conducted related to...
Saved in:
Main Author: | |
---|---|
Format: | Thesis |
Language: | eng eng |
Published: |
2017
|
Subjects: | |
Online Access: | https://etd.uum.edu.my/7311/1/s811028_01.pdf https://etd.uum.edu.my/7311/2/s811028_02.pdf |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my-uum-etd.7311 |
---|---|
record_format |
uketd_dc |
institution |
Universiti Utara Malaysia |
collection |
UUM ETD |
language |
eng eng |
advisor |
Hassan, Hazlinda |
topic |
PE English |
spellingShingle |
PE English Fathin Fathiha, Ahmad The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
description |
Knowledge sharing has been regarded as key to long term organizational success. Recent trend in the field of strategic management has been to emphasize the role of organizational knowledge as a basis for competitive advantage of particular organizations. Therefore, the study is conducted related to knowledge sharing activities in organization and the factors that influence the process. Specifically, the main objective of the study is to examine the influence of English competency and communication channel selection on knowledge sharing among employees. The research was conducted quantitatively and 133 questionnaires were gathered from employees in tyre industry organization in Malaysia. Several tests such as Multiple Linear Regression, Independent Sample T-Test and One-Way ANOVA were performed to address the research objectives. The result shows that knowledge sharing was positively influenced by English competency and communication channel selection. It can be concluded that English competency and communication channel selection play an important role in determining the success of knowledge sharing among employees. Apart from that, knowledge sharing activities were found significantly differs between gender, nationality and among job position. The study contributes to better understanding in knowledge sharing and gives alternatives for improved practices in future. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Fathin Fathiha, Ahmad |
author_facet |
Fathin Fathiha, Ahmad |
author_sort |
Fathin Fathiha, Ahmad |
title |
The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
title_short |
The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
title_full |
The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
title_fullStr |
The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
title_full_unstemmed |
The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company |
title_sort |
influence of english competency and communication channel selection in knowledge sharing: the case of a tyre manufacturing company |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2017 |
url |
https://etd.uum.edu.my/7311/1/s811028_01.pdf https://etd.uum.edu.my/7311/2/s811028_02.pdf |
_version_ |
1747828194609725440 |
spelling |
my-uum-etd.73112021-05-09T02:45:11Z The influence of English competency and communication channel selection in knowledge sharing: The case of a tyre manufacturing company 2017 Fathin Fathiha, Ahmad Hassan, Hazlinda Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business PE English Knowledge sharing has been regarded as key to long term organizational success. Recent trend in the field of strategic management has been to emphasize the role of organizational knowledge as a basis for competitive advantage of particular organizations. Therefore, the study is conducted related to knowledge sharing activities in organization and the factors that influence the process. Specifically, the main objective of the study is to examine the influence of English competency and communication channel selection on knowledge sharing among employees. The research was conducted quantitatively and 133 questionnaires were gathered from employees in tyre industry organization in Malaysia. Several tests such as Multiple Linear Regression, Independent Sample T-Test and One-Way ANOVA were performed to address the research objectives. The result shows that knowledge sharing was positively influenced by English competency and communication channel selection. It can be concluded that English competency and communication channel selection play an important role in determining the success of knowledge sharing among employees. Apart from that, knowledge sharing activities were found significantly differs between gender, nationality and among job position. The study contributes to better understanding in knowledge sharing and gives alternatives for improved practices in future. 2017 Thesis https://etd.uum.edu.my/7311/ https://etd.uum.edu.my/7311/1/s811028_01.pdf text eng public https://etd.uum.edu.my/7311/2/s811028_02.pdf text eng public other masters Universiti Utara Malaysia Al-Alawi, A., Al-Marzooqi, Y., & Mohammed, Y. F. (2007). Organization culture and knowledge sharing: critical success factors. Journal of Knowledge Management, 11(2), 22-42. Alawamleh, H. S., & Kloub, M. A. (2013). Impact of organizational structure on knowledge management in the Jordanian insurance companies: from the perspective of the supervisory leadership. International Journal of Business and Social Science, 4(11), 82-95. Al-Hosani, A. A. (2011). Job satisfaction and knowledge sharing in oil and gas industry: Case of ADNOC company, Abu Dhabi (Master thesis, The British University, Dubai). Retrieved from https://bspace.buid.ac.ae/bitstream/1234/259/1/ 70033.pdf. Anasi, S. N., Akpan, J. I., & Adedokun, T. (2014). Information and communication technologies and knowledge sharing among librarians in south-west Nigeria. Library Review, 63, 352-369. Annadatha, J. V. (2012). Sociocultural factors and knowledge sharing behaviors in virtual project teams. Robert Morris University, (Doctor of Science, Robert Morris University, India). Retrieved from https://pqdtopen.proquest.com/ doc/1095406893.html? FMT=ABS. Argote, L., & Ingram, P. (2000). Knowledge transfer: A basis for competitive advantage in firms. Organizational Behavior and Human Decision Processes, 82(1), 150-169. Bernard, R. H. (2013). Social research methods qualitative and quantitative approaches. United States: Vicki Knight. Bisen, V. P. (2009). Business Communication. Lucknow: New Age International. Blanc, B. L., & Boiullon, J.-L. (2012). Organizational Devices for Knowledge Management. The Journal of Information and Knowledge Management Systems, 42, 382-395. Boslaugh, S. (2005). An intermediate guide to SPSS programming using Syntax for data management. United States: Sage Publications. Courtney, L., & Anderson, N. (2009). Knowldge transfer between Australia and China. Journal of Knowledge-based Innovation in China, 1(3), 206-225. Eisinga, R., Grotenhuis, M., & Pelzer, B. (2012). The reliability of a two-item scale: Pearson, Cronbach or Spearman-Brown?. International Journal of Public Health, 58, 637-642. Fatemeh, N. (2014). Success factors of inter-organizational knowledge sharing: A proposed framework. Journal of Knowledge Management, 32(2), 239-261. Fiske, J. (2010). Introduction to communication studies. London; New York: Routledge. Fowler, Floyd J. (2014). Survey Research Methods. United States; Sage Publications. Gammelgaard, J., & Ritter, T. (2000). Knowledge retrieval process in multinational consulting firms. Retrieve from https://www.researchgate.net/publication/ 265535920 _Knowledge_Retrieval_Processes_in_ Multinational_Consulting_Firms. George, D., & Mallery, P. (2003). SPSS for windows step-by-step: A simple guide and reference 11.0 update. United States: Pearson Education (US). Grauss, R. (2012). The impact of race on knowledge sharing barriers. Tillburg School of Organisational and Behavioural Sciences, 1, 5-53. Gruber, H.-G. (2000). Does organizational culture affect the sharing of knowledge? The case of a department in a high technology company. National Library of Canada, 1, 217. Gumus, M. (2007). The Effect of Communication on Knowledge Sharing in Organizations. Journal of Knowledge Management Practice, 8(2), 15-26. Gupta, A. K., & Govindarajan, V. (2000). Knowledge Management Social Dimension: Lessons from Nucor Steel. Sloan Management Review, 42(1), 71-81. Guthrie, J. P. (2001). High-involvement work practices, turnover and productivity: Evidence from New Zealand. Academy of Management Journal, 44(1), 180-190. Hair, J. F., Wolfinbarger, M., Money, A. H., Samouel, P., & Page, M. J. (2011). Essentials of business research methods. Library of Congress Cataloging, 2, 352. Heath, A. (1976). Rational choice and social exchange: A critique of exchange theory. Cambridge: Cambridge University Press. Islam, M. Z., Ahmed, S. M., Hasan, I., & Ahmed, S. U. (2011). Organizational culture and knowledge sharing: Empirical evidence from service organizations. Journal of Business Management, 5(14), 5900-5909. Lauring, J., & Selmer, J. (2011). Multicultural Organizations: Common Language Sharing and Performance. Personnel Review, 40(3), 324-343. Lee, S., Dahui, L., & Merrier, P. (2010). The effects of utilitarian and Hedonic attributes on voluntary media selection: The case of messaging tools. Journal of International Technology and Information Management, 19(2), 57-77. Li, W. (2010). Virtual knowledge sharing in a cross-cultural context. Journal of Knowledge Management, 14, 38-50. Lin, H.-F. (2007). Knowledge sharing and firm innovation capability: An empirical study. International Journal of Manpower, 28, 315-332. Maki, E., Jarvenpaa, E., & Ziegler, K. (2005). Communication and Knowledge Sharing in a Decentralized Organization. Department of Industrial Engineering, 1, 1-10. Marouf, L. (2016). The role of knowledge sharing culture in business performance. Journal of Information and Knowledge Management Systems, 46(2), 154-174. Miller, D. L., & Karakowsky, L. (2005). Gender influences as an impediment to knowledge sharing: When men and women fail to seek peer feedback. The Journal of Psychology, 139(2), 101-118. Ojha, A. K. (2005). Impact of team demography on knowledge sharing in software project teams. South Asian Journal of Management, 12(3), 67-78. Peltokorpi, V., & Vaara, E. (2014). Knowledge transfer in multinational corporations: Productive and counterproductive effects of language-sensitive recruitment. Journal of International Business Studies, 45, 600-622. Ramayah, T., Yeap, J. A., & Ignatius, J. (2012). Assessing knowledge sharing among academics: A validation of the knowledge sharing behavior scale (KSBS). Sage Publications, 38(2), 160-187. Schomaker, M. S. (2006). Knowledge transfer in multinational entreprises: A language and information processing view (Doctor of Philosophy, University of Minnesota, United States). Retrieved from https://search.proquest.com.eserv.uum.edu.my/ docview/ 305305479/88DD2FD3859D4103PQ/2? accountid=42599. Snyder, J., & Lee-Partridge, J. E. (2013). Understanding Communication Channel Choices in Team Knowledge Sharing. Corporate Communications: An International Journal, 18(4), 417-431. Steiger, J. S., Hammoul, K. A., & Galib, M. H. (2014). An examination of the influence of organizational structure types and management levels on knowledge management practices in organizations. International Journal of Business and Management, 9(6), 43-57. Tingoi, O., & Efiloglu, O. (2009). Coomunication in knowledge management practice: a survey from Turkey. Problems and Perspectives in Management, 7(2), 46-52. Wei, K. (2009). National culture in practice: Its impact on knowledge sharing in global virtual collaboration (Doctor Philosophy, The Graduate School of Syracuse University, China). Retrieved from https://search.proquest.com/docview/521702084?pq-origsite=gscholar. West, R., & Turner, L. H. (2008). Understanding Interpersonal Communication: Making Changes in Changing Time. Wadsworth Cengage Learning, 2, 12-13. Xiangyi, L., & Qingpu, Z. (2007). Optimization of knowledge Sharing & Transfer Network. China: Harbin Institute of Technology. Yan, Z., Wang, T., Chen, Y., & Zhang, H. (2016). Knowledge sharing in online health communities: A social exchange theory perspective. Information and Management, 53(5), 643-653. Zin Aris, A. Z. (2014). Examining relationship between individual, organizational factor and knowledge sharing behavior (Master of Science, Universiti Utara Malaysia, Malaysia). Retrieved from http://etd.uum.edu.my/4128/. |