Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor

Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor

Working satisfaction is one of the most important topics that need to be addressed. Currently, increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic background, working in team could lead...

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Main Author: Azhana, A. Aziz
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/7359/1/s822056_01.pdf
https://etd.uum.edu.my/7359/2/s822056_02.pdf
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id my-uum-etd.7359
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Othman, Noraini
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Azhana, A. Aziz
Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
description Working satisfaction is one of the most important topics that need to be addressed. Currently, increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic background, working in team could lead to lower satisfaction in workplace. The main purpose of this study is to investigate the perception on working relationship with older employees in term of communicative teamwork, mutual learning and communicating feedback towards working satisfaction in Bank Simpanan Nasional and Affin Bank in Selangor. The population of the study is limited to the young employees’ who age 40 years and below working at Bank Simpanan Nasional and Affin Bank in Selangor with the total population of 240 employees. Data analysis/statistical method used in this study are descriptive analysis, reliability test, normality test, multiple regression and Pearson’s correlation analysis. A total of 103 respondents participated in the study. The response rate for this study was 51.5% with 103 returned questionnaires. Data were analyzed using SPSS 20.0. The theory used in this study is Communication Accommodation Theory (CAT). CAT considers that communicators that are members of different social groups may influence interpersonal communication. The result showed that there is a significant relationship between communicative teamwork, communicating feedback and mutual learning towards working satisfaction.
format Thesis
qualification_name other
qualification_level Master's degree
author Azhana, A. Aziz
author_facet Azhana, A. Aziz
author_sort Azhana, A. Aziz
title Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
title_short Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
title_full Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
title_fullStr Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
title_full_unstemmed Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor
title_sort perception of young employees on working relationships with older employees at bank simpanan nasional and affin bank in selangor
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2017
url https://etd.uum.edu.my/7359/1/s822056_01.pdf
https://etd.uum.edu.my/7359/2/s822056_02.pdf
_version_ 1747828204663472128
spelling my-uum-etd.73592021-08-18T01:46:10Z Perception of young employees on working relationships with older employees at Bank Simpanan Nasional and Affin Bank in Selangor 2017 Azhana, A. Aziz Othman, Noraini Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Working satisfaction is one of the most important topics that need to be addressed. Currently, increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic background, working in team could lead to lower satisfaction in workplace. The main purpose of this study is to investigate the perception on working relationship with older employees in term of communicative teamwork, mutual learning and communicating feedback towards working satisfaction in Bank Simpanan Nasional and Affin Bank in Selangor. The population of the study is limited to the young employees’ who age 40 years and below working at Bank Simpanan Nasional and Affin Bank in Selangor with the total population of 240 employees. Data analysis/statistical method used in this study are descriptive analysis, reliability test, normality test, multiple regression and Pearson’s correlation analysis. A total of 103 respondents participated in the study. The response rate for this study was 51.5% with 103 returned questionnaires. Data were analyzed using SPSS 20.0. The theory used in this study is Communication Accommodation Theory (CAT). CAT considers that communicators that are members of different social groups may influence interpersonal communication. The result showed that there is a significant relationship between communicative teamwork, communicating feedback and mutual learning towards working satisfaction. 2017 Thesis https://etd.uum.edu.my/7359/ https://etd.uum.edu.my/7359/1/s822056_01.pdf text eng public https://etd.uum.edu.my/7359/2/s822056_02.pdf text eng public other masters Universiti Utara Malaysia Adler, R., Elmhorst, J., & Lucas, K. (2013). Leading and Working in Team. In Communicating at Work (11th ed.). New York: McGraw-Hill. Al, N & Akhtar, Z. ( 2009). Job Status, Gender and Level of Education as Determinants of Job Satisfaction of Senior Secondary School Teachers. Alexander, H, E. (1969). Communications and Politics: The Media and the Message. Anderson, N. & West, M. A. (1994). Team Climate Inventory: Manual and User’s Guide. Assessment Services for Employment, Windsor. Argyris, C., & D. A. Schon. (1978). Organizational Learning: A theory of Action Perspective. Addison-Wesley. Armstrong, M. (2006). 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