The mediating role of innovation in the relationship between market orientation and university performance in Pakistan

Universities globally are going through a paradigm shift with a need to become more innovatively market-oriented to handle the issue of growing competition for funding, as well as attracting/retaining the international/local competent students and academicians. However, there appears to be a dearth...

Full description

Saved in:
Bibliographic Details
Main Author: Khuwaja, Faiz Muhammad
Format: Thesis
Language:eng
eng
Published: 2017
Subjects:
Online Access:https://etd.uum.edu.my/7428/1/s96167_01.pdf
https://etd.uum.edu.my/7428/2/s96167_02.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-uum-etd.7428
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Shaari, Hasnizam
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Khuwaja, Faiz Muhammad
The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
description Universities globally are going through a paradigm shift with a need to become more innovatively market-oriented to handle the issue of growing competition for funding, as well as attracting/retaining the international/local competent students and academicians. However, there appears to be a dearth of research on how such state of affairs could be addressed, particularly in the emerging economies like Pakistan. In the light of resource-based theory (RBT), as well as organizational-learning theory (OLT), literature suggests that market-orientation (MO) and innovation are to be the desirable unique resources, as well as the guiding philosophies, to enable universities for a more competitive performance. Hence, this study investigated how resources like marketorientation (MO), and innovation, can influence university performance (UP). The study also tested empirically the potential mediating effect of innovation on the MOUP relationship. In addition, how the dimensions of MO influenced the innovation and university performance (UP) were also tested empirically in the universities of Pakistan. Results of the PLS path modelling (with 369 respondents from the target public-sector universities) firstly confirmed significant effect of the “universal construct of MO” and two of its dimensions “the advising and mentoring, as well as the intelligencegeneration and response” on UP. However, one dimension of MO, which is the administration-leadership, was not significantly supported to directly influence the UP. Secondly, the study confirmed that there were significant direct effects of the “universal construct of MO”, as well as all of its dimensions, on innovation. Thirdly, the study also found that there was a significant effect of innovation on UP. Furthermore, the bootstrapping results found significant mediation of innovation between the MO-UP relationship. Hence, the results show that UP can be directly enhanced through MO and innovation. Even the use of innovation as a mediator can further strengthen the MO-UP relationship. Based on the findings, the study offers theoretical and practical implications, followed by its limitations and directions, for future research.
format Thesis
qualification_name other
qualification_level Doctorate
author Khuwaja, Faiz Muhammad
author_facet Khuwaja, Faiz Muhammad
author_sort Khuwaja, Faiz Muhammad
title The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
title_short The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
title_full The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
title_fullStr The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
title_full_unstemmed The mediating role of innovation in the relationship between market orientation and university performance in Pakistan
title_sort mediating role of innovation in the relationship between market orientation and university performance in pakistan
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2017
url https://etd.uum.edu.my/7428/1/s96167_01.pdf
https://etd.uum.edu.my/7428/2/s96167_02.pdf
_version_ 1747828216820662272
spelling my-uum-etd.74282021-05-10T00:46:08Z The mediating role of innovation in the relationship between market orientation and university performance in Pakistan 2017 Khuwaja, Faiz Muhammad Shaari, Hasnizam School of Business Management School of Business Management LB2300 Higher Education Universities globally are going through a paradigm shift with a need to become more innovatively market-oriented to handle the issue of growing competition for funding, as well as attracting/retaining the international/local competent students and academicians. However, there appears to be a dearth of research on how such state of affairs could be addressed, particularly in the emerging economies like Pakistan. In the light of resource-based theory (RBT), as well as organizational-learning theory (OLT), literature suggests that market-orientation (MO) and innovation are to be the desirable unique resources, as well as the guiding philosophies, to enable universities for a more competitive performance. Hence, this study investigated how resources like marketorientation (MO), and innovation, can influence university performance (UP). The study also tested empirically the potential mediating effect of innovation on the MOUP relationship. In addition, how the dimensions of MO influenced the innovation and university performance (UP) were also tested empirically in the universities of Pakistan. Results of the PLS path modelling (with 369 respondents from the target public-sector universities) firstly confirmed significant effect of the “universal construct of MO” and two of its dimensions “the advising and mentoring, as well as the intelligencegeneration and response” on UP. However, one dimension of MO, which is the administration-leadership, was not significantly supported to directly influence the UP. Secondly, the study confirmed that there were significant direct effects of the “universal construct of MO”, as well as all of its dimensions, on innovation. Thirdly, the study also found that there was a significant effect of innovation on UP. Furthermore, the bootstrapping results found significant mediation of innovation between the MO-UP relationship. Hence, the results show that UP can be directly enhanced through MO and innovation. Even the use of innovation as a mediator can further strengthen the MO-UP relationship. Based on the findings, the study offers theoretical and practical implications, followed by its limitations and directions, for future research. 2017 Thesis https://etd.uum.edu.my/7428/ https://etd.uum.edu.my/7428/1/s96167_01.pdf text eng public https://etd.uum.edu.my/7428/2/s96167_02.pdf text eng public http://sierra.uum.edu.my/record=b1696273~S1 other doctoral Universiti Utara Malaysia Abbasi, M. N., Malik, A., Chaudhry, I. S., & Imdadullah, M. (2011). A study on student satisfaction in Pakistani universities: the case of Bahauddin Zakariya University, Pakistan. Asian Social Science, 7(7), 209. Abdullah, F. (2005). HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector. Quality Assurance in education, 13(4), 305-328. Abdullah, F. (2006). Measuring service quality in higher education: HEdPERF versus SERVPERF. Marketing Intelligence & Planning, 24(1), 31-47. Abdus Salam. (1998). Science and education in Pakistan. Third Academy of Sciences. Islamabad, Pakistan: National Book Foundation. Abrunhosa, A., & Sa, P. M. E. (2008). Are TQM principles supporting innovation in the Portuguese footwear industry?. Technovation, 28(4), 208-221. Ackerman, R. H., Katzenmeyer, M., & Moller, G. (1996). Every teacher as a leader: realizing the potential of teacher leadership . Jossey-Bass Inc Pub. (1) Adeeb, M. A. (1996). The Concept of Higher Education: Comparative Study of Developed and Developing Countries. Beacon Books. Agarwal, J., & Ndubisi, N. O. (2014). Quality performance of SMEs in a developing economy: direct and indirect effects of service innovation and entrepreneurial orientation. Agarwal, S., Erramilli, M. K., & Dev, C. S. (2003). Market orientation and performance in service firms: role of innovation. Journal of services marketing, 17(1), 68-82. Ahmad, S., & Shahzad, K. (2011). HRM and employee performance: A case of university teachers of Azad Jammu and Kashmir (AJK) in Pakistan.".African Journal of Business Management, 5(13), 5249-5253. Ahmed, A., & Othman, I. B. L. (2017). Relationship between Organizational Resources and Organizational Performance: A Conceptualize Mediation Study. European Online Journal of Natural and Social Sciences, 6(1), 10. Ahmed, R., & Ali, S. I. (2012). Implementing TQM practices in Pakistani higher education institutions. Journal of Engineering and Technology Sciences, 2, 1-26. Ahmed, U., (2016). Job resources, job demands and developmental HR in relation with work engagement: the moderating role of service climate. Doctoral dissertation, Universiti Utara Malaysia. Akbar, A., & Akhter, W. (2011). Faculty stress at higher education: a study on the business schools of Pakistan. Journal of World academy of science, engineering and technology, 49, 1079-1083. Akhtar, M. M. S., & Kalsoom, T. (2012). Issues of Universities’ Governance in Pakistan. Journal of Elementary Education, 22(2), 81-94. Akilah, A. (2012). Establishing Organizational Learning-Based System for Individual Using Self-Talk Therapy Approach: Case Study at Gula Padang Terap Sdn Bhd. Doctoral dissertation, Universiti Utara Malaysia. Akinyele, S. T. (2011). An Exploration Of Customer-Defined Market Orientation-Antecedents And Consequences, School of Business, Covenant University, Ota-Nigeria, 1-17 Akman, G., & Yilmaz, C. (2008). Innovative capability, innovation strategy, and market orientation: an empirical analysis in Turkish software industry. International Journal of Innovation Management, 12(1), 69-111. Akonkwa, D. B. M. (2009). Is market orientation a relevant strategy for higher education institutions?: Context analysis and research agenda. International Journal of Quality and Service Sciences, 1(3), 311-333. Alam, M. M. (2009). The Combined Effect of Market Orientation and Owner/Manager's Innovativeness on Innovation and Business Performance of Small and Medium Sized Manufacturing Firms in Pakistan. Doctoral dissertation, Universiti Utara Malaysia. Aldas-Manzano, J., Küster, I., & Vila, N. (2005). Market orientation and innovation- an inter-relationship analysis. European Journal of Innovation Management, 8(4), 437-452. Alexander, C., & Yuriy, H. (2015). Problems and Perspectives of Performance of Higher Education Institutions in the Development of Russian Innovative System (Regional Aspect). Procedia-Social and Behavioral Sciences, 166, 497-504. Alexander, J. (2000). Adaptive strategies of nonprofit human service organizations in an era of devolution and new public management. Nonprofit Management and Leadership, 10(3), 287-303. Algarni, A. M. M., & Talib, N. A. (2014). A Framework of Measuring the impact of Market Orientation on the outcome of Higher Education Institutions mediated by innovation. International Review of Management and Business Research, 3(2), 607. Ali, S. W. & Siddiqui, F. (2013). Education in Pakistan-State of affairs at a glance. Manzil Pakistan Almahamid, S., McAdams, A. C., & Kalaldeh, T. (2010). The relationships among organizational knowledge sharing practices, employees’ learning commitments, employees’ adaptability, and employees’ job satisfaction: an empirical investigation of the listed manufacturing companies in Jordan. Interdisciplinary Journal of Information, Knowledge, and Management, 5, 327-356. Al-Marri, Khalid, Ahmed, Abdel Moneim M Baheeg, & Zairi, Mohamed. (2007). Excellence in service: an empirical study of the UAE banking sector. International Journal of Quality & Reliability Management, 24(2), 164-176. Alreck, P. L., & Settle, R. B. (2004). The Survey Research Handbook (3rd Edition). NY: McGraw-Hill Irwin. Altbach, P. (2012). Higher Education in the Age of Massification. Brown J. World Aff.,19, 183. Altbach, P. G. (2004). The Costs and Benefits of World-Class Universities, Academe, 90(1), 20-23. Altuntaş, G., Semerciöz, F., & Eregez, H. (2013). Linking strategic and market orientations to organizational performance: the role of innovation in private healthcare organizations. Procedia-Social and Behavioral Sciences, 99, 413-419. Alvarez, S. A. & Busenitz, L. W. (2001). The entrepreneurship of resource-based theory. Journal of management, 27(6), 755-775. Aly, J. H. (2007). Education in Pakistan: A white paper (revised). Documentation to Debate and Finalize the National Education Policy. Islamabad: Government of Pakistan, National Education Policy Review Team. 12 Ambrose, L. (2003). Multiple mentoring: Discover alternatives to a one-on-one learning relationship. Healthcare Executive, 18(4), 58–60. Ameen, K. (2007). Issues of quality assurance (QA) in LIS higher education in Pakistan. International federation of library associations and institutions (IFLA). Amey, M. J. (2006). Leadership in higher education. Change- The Magazine of Higher Learning, 38(6), 55-58. Ancona, D. G., Goodman, P. S., Lawrence, B. S., & Tushman, M. L. (2001). Time: A new research lens. Academy of Management Review, 26(4), 645–663. Anderson, E. W., Fornell, C., & Rust R. T. (1997). Customer satisfaction, productivity, and profitability: Differences between goods and services. Marketing Science, 16(2), 129–145. Andreasen, A. R., & Kotler, P. (2003). Strategic marketing for nonprofit organizations. Harlow: Prentice Hall. Aragón-Correa, J., García-Morales, V. J., & Cordón-Pozo, E. (2007). Leadership and organizational learning's role on innovation and performance: Lessons from Spain. Industrial Marketing Management, 36(3), 349–359. Archibald, R. B., & Feldman, D. H. (2008). Explaining increases in higher education costs. The Journal of Higher Education, 79(3), 268-295. Argote, L., & Miron-Spektor, E. (2011). Organizational learning: from experience to knowledge. Organization Science, 22(5), 1123-1137. Argyris, C. and D. A. Schon (1996). Organizational Learning II: Theory, Method, and Practice. London: Addison-Wesley. Argyris, C., & Schon, D. A. (1978). Organizational learning. Reading, MA: Addison- Wesley. Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of marketing research, 396-402. Asgar, S., A. (June 2013). State Of Education in Pakistan, Pakiatan & Gulf Economist, AsiaNet Pakistan (Pvt) Ltd., Karachi 32, 23-24 Asif, M. (2015). Determining improvement needs in higher education benchmarking. Benchmarking: An International Journal, 22(1), 56-74. Asif, M., & Raouf, A. (2013). Setting the course for quality assurance in higher education. Quality & Quantity, 47(4), 2009-2024. Asif, M., & Searcy, C. (2014). A composite index for measuring performance in higher education institutions. International Journal of Quality & Reliability Management, 31(9), 983-1001. Asif, M., Raouf, A., & Searcy, C. (2013). Developing measures for performance excellence: is the Baldrige criteria sufficient for performance excellence in higher education?. Quality & Quantity, 1-17. Association of Advance Collegiate Schools of Business (AACSB) (2005). Eligibility Procedures and Accreditation Standards for Business Accreditation: Engagement, Innovation and Impact, AACSB International – The Association to Advance Collegiate Schools of Business Atuahene‐Gima, K. (1995). An exploratory analysis of the impact of market orientation on new product performance. Journal of product innovation management, 12(4), 275-293. Atuahene-Gima, K. (1996). Market orientation and innovation. Journal of Business Research, 35(2), 93-103. Atuahene‐Gima, K., Slater, S. F., & Olson, E. M. (2005). The Contingent Value of Responsive and Proactive Market Orientations for New Product Program Performance*. Journal of product innovation management, 22(6), 464-482. Auh, S., & Menguc, B. (2009). Broadening the scope of the resource-based view in marketing: The contingency role of institutional factors. Industrial Marketing Management, 38(7), 757–768. Australian Literacy Testing Centre (2015) Promoting excellence in vocational education and training, retrieved from http://www.altc.edu.au Avants, L. T. (2004). Student satisfaction with academic advising: Organizational models in a multiversity. Doctoral dissertation, Arizona State University. Avermaete, T., Viaene, J., Morgan, E. J., & Crawford, N. (2003). Determinants of innovation in small food firms. European Journal of Innovation Management, 6(1), 8-17. Avermaete, T., Viaene, J., Morgan, E.J. & Crawford, N. (2003). Determinants of innovation in small food firms, European Journal of Innovation Management, 6 (1). Avlonitis, G. J. & Gounaris, S. P. (1999). Marketing orientation and its determinants: An empirical analysis. European Journal of Marketing, 33(11/12), 1003-1037. Avlonitis, G. J. & Salavou, H. E. (2007). Entrepreneurial orientation of SMEs, product innovativeness, and performance. Journal of Business Resources, 60(5), 566–75. Avolio, B. J., & Bass, B. M. (1995). Individual consideration viewed at multiple levels of analysis: A multi-level framework for examining the diffusion of transformational leadership. The Leadership Quarterly, 6(2), 199-218. Avolio, B. J., Yammarino, F. J., & Bass, B. M. (1991). Identifying common methods variance with data collected from a single source: An unresolved sticky issue. Journal of Management, 17(3), 571-587. Axtell, C. M., Holman, D. J., Unsworth, K. L., Wall, T. D., Waterson, P. E., & Harrington, E. (2000). Shopfloor innovation: Facilitating the suggestion and implementation of ideas. Journal of Occupational and Organizational Psychology, 73(3), 265–285. Aziz, M., Bloom, D. E., Humair, S., Jimenez, E., Rosenberg, L., & Sathar, Z. (2014). Education system reform in Pakistan: why, when, and how? (No. 76). IZA Policy Paper. Retrieved from http://2u.com/wef-2014-education-Pakistan Babbie, E. R. (2005). The Basis of Social Research. Belmont: Thomson Wadsworth. Bacharach, S. B. (1989). Organizational theories: Some criteria for evaluation. Academy of management review, 14(4), 496-515. Bacon, D. R., Sauer, P. L., & Young, M. (1995). Composite reliability in structural equations modeling. Educational and Psychological Measurement, 55(3), 394-406. Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing science, 16(1), 74-94. Baker, W. E., & Sinkula, J. M. (1999). The synergistic effect of market orientation and learning orientation on organizational performance. Journal of the academy of marketing science, 27(4), 411-427. Baker, W. E., & Sinkula, J. M. (2002). Market orientation, learning orientation and product innovation - delving into the organization's black box. Journal of market-focused management, 5(1), 5-23. Baker, W. E., & Sinkula, J. M. (2009). The complementary effects of market orientation and entrepreneurial orientation on profitability in small business. Journal of Small Business Management, 47(4), 443-464. Ball, R. & Wilkinson, R. (1994). The use and abuse of performance indicators in UK higher education”, Higher Education, 27(4), 417-427. Bambale, A. J. A. (2013). The Mediating Effect of Psychological Ownership on the Relationship Between Servant Leadership and Organizational Citizenship Behaviors in Kano, Nigeria. Doctoral dissertation, Universiti Utara Malaysia. Barclay, D., Higgins, C., & Thompson, R. (1995). The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration. Technology studies, 2(2), 285-309. Barczak, G., & Wilemon, D. (1992). Successful new product team leaders. Industrial Marketing Management, 21, 61– 68. Barczak, G., Kahn, K. and Moss, R. (2006). An exploratory investigation of NPD practices in nonprofit organizations, The Journal of Product Innovation Management, 23, 512-27. Baregheh, A., Rowley, J., & Sambrook, S. (2009). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323–1339. Barksdale, H. C., &Darden, B. (1971). Marketers’ Attitude toward the Marketing Concept, Journal of Marketing, 35, 29-36. Barnett, R. (1992). Improving Higher Education: Total Quality Care. Open University Press, 1900 Frost Rd., Suite 101, Bristol, PA 19007. Barnett, V., & Lewis, T. (1974). Outliers in statistical data. Wiley. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120. Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173. Barrett, P. and M. Sexton (2006). Innovation in small, projectbased construction firm, British Journal of Management, 17, 331–346. Barrett, T. and S. Moore (eds.) (2011), New Approaches to Problem-Based Learning. Revitalising your Practice in Higher Education, Routledge, New York, NY. Bartunek, J. M., Gordon, J. R. & Preszler-Weathersby, R. (1983) Developing complicated understanding in administrators, Academy of Management Review, 8, 273-284. Baruch, Y., & Holtom, B. C. (2008). Survey response rate levels and trends in organizational research. Human relations, 61(8), 1139-1160. Bashir, M. (2001). Examination System of Pakistan and Development of a Model forTwenty First Century. Doctoral dissertation, UAAR, Rawalpindi, Pakistan. Bass, B. and B. J. Avolio (2000). MLQ Multifactor Leadership Questionnaire Technical Report. Thousand Oaks, CA: Sage. Bass, B. M. (1999). Two decades of research and development in transformational leadership. European Journal of Work and Organizational Psychology, 8(1), 9–32. Bass, B. M., Avolio, B. J., Jung, D. I., & Berson, Y. (2003). Predicting unit performance by assessing transformational and transactional leadership.Journal of applied psychology, 88(2), 207. Bass, B. M., & Avolio, B. J. (1993). Transformational leadership: A response to critiques. In M. M. Chemers & R. Ayman (Eds.), Leadership theory and research: Perspectives and directions (pp. 49-80). San Diego: Academic Press. Basu, A. K., Lal, R., Srinivasan, V., & Staelin, R. (1985). Salesforce compensation plans: An agency theoretic perspective. Marketing science, 4(4), 267-291. Becherer, R. C., & Maurer, J. G. (1997). The moderating effect of environmental variables on the entrepreneurial and marketing orientation of entrepreneur-led firms. Entrepreneurship: theory and practice, 22(1), 47-59. Bedggood, R. E., & Donovan, J. D. (2012). University performance evaluations: what are we really measuring? Studies in Higher Education, 37(7), 825e842. Beehr, T. A., Bowling, N. A., & Bennett, M. M. (2010). Occupational stress and failures of social support: when helping hurts. Journal of Occupational Health Psychology, 15(1), 45-59. Behdioğlu, S., & Şener, H. Y. (2014). Improving Service Quality in Special Education Institutions Servqual Scale. Global Business & Management Research, 6(2). Bejou, D. (2005). Treating students like customers, BizEd, Online edition, 44-7 Belcheir, M. J. (2000). Predicting the Probability of Graduating after Four, Six, and Ten Years. Research Report. Boise State University Bellei, C., & Cabalin, C. (2013). Chilean Student Movements: Sustained Struggle to Transform a Market-Oriented Educational System. Current Issues in Comparative Education, 15(2), 108-123. Benoit, P. & Graham, S. (2005) Leadership excellence: constructing the role of department chair, Academic Leadership: The Online Journal, 3 (1) Berg, N. (2005). Non-response bias. University of Texas at Dallas 865-873. Berger, C. R. & Bradac, J.J., (1982). Language and Social Knowledge, London: Edward Arnold. Berger, J., Sorensen, A. T., & Rasmussen, S. J. (2010). Positive effects of negative publicity: When negative reviews increase sales. Marketing Science, 29(5), 815-827. Bernard, H. R., & Bernard, H. R. (2012). Social research methods: Qualitative and quantitative approaches. Sage. Berthon, P., Hulbert, J. M., & Pitt, L. F. (1999). To serve or create? Strategic orientations toward customers and innovation. California Management Review, 42(1), 37-58. Besser, A., Flett, G. L., & Davis, R. A. (2003). Self-criticism, dependency, silencing the self, and loneliness: A test of a mediational model. Personality and Individual Differences, 35(8), 1735-1752. Best, J. W. (1994). Research in education. New Delhi, India: Prentice-Hall Bharadwaj, S. G., Varadarajan, P. R., & Fahy, J. (1993). Sustainable competitive advantage in service industries: a conceptual model and research propositions. The Journal of Marketing, 83-99. Bhatnagar, J., & Biswas, S. (2010). Predictors & outcomes of employee engagement: Implications for the resource-based view perspective. Indian Journal of Industrial Relations, 273-286. Bhuian, S. N. (1997). Exploring market orientation in banks: an empirical examination in Saudi Arabia. Journal of Services Marketing, 11(5), 317-328. Bijttebier, P., Delva, D., Vanoost, S., Bobbaers, H., Lauwers, P., & Vertommen, H. (2000). Reliability and validity of the Critical Care Family Needs Inventory in a Dutchspeaking Belgian sample. Heart & Lung: The Journal of Acute and Critical Care, 29(4), 278-286. Bilal, M., & Imran, I. (2012). Issues and prospects behind the depressed higher Education in Pakistan. Interdisciplinary journal of contemporary research in business, 4(7), 157. Binsardi, A., & Ekwulugo, F. (2003). International marketing of British education: research on the students’ perception and the UK market penetration. Marketing Intelligence & Planning, 21(5), 318-327. Blackler, F., & McDonald, S. (2000). Power, mastery and organizational learning. Journal of Management Studies, 37, 833– 851. Blase, J., & Blase, J. (1999). Principals’ instructional leadership and teacher development: Teacher perspectives. Educational Administration Quarterly, 35, 349-378. Blase, J., & Kirby, P. (2000). Bringing out the best in teachers: What effective principals do. Thousand Oaks, CA: Corwin Press. BNQP (Baldrige National Quality Program) (2005). Baldrige Education Criteria for Performance Excellence, National Institute of Standards and Technology, Gaithersburg, MD, retrieved from www.quality.nist.gov/Education_Criteria. htm. Boden, R., & Nedeva, M. (2010). Employing discourse: universities and graduate ‘employability’. Journal of Education Policy, 25(1), 37-54. Bok, D. (2009). Universities in the marketplace: The commercialization of higher education. Princeton University Press. Bollen, K. A., & Stine, R. (1990). Direct and indirect effects: Classical and bootstrap estimates of variability. Sociological Methodology, 20, 115–140. Bollinger, L. C. (2003). The need for diversity in higher education. Academic Medicine, 78(5), 431-436. Bontis, N., Booker, L. D., & Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision, 45, 9, 1426-1445. Bontis, N., Crossan, M.M., & Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of Management Studies, 39(4), 437– 469. Borch, F. J. (1957). The marketing philosophy as a way of business life. The marketing concept: Its meaning to management, 3-16. Bordens, K. S., & Abbot, B. B. (2011). Research design and methods a process approach (8th edition). NY: McGraw- Hill. Borenstein, M., Rothstein, H., & Cohen, J. (2001). Power and precision: A computer program for statistical power analysis and confidence intervals. Englewood, NJ: Biostat. Borges, M., Hoppen, N., &Luce, F. B. (2009). Information technology impact on market orientation in e-business. Journal of Business Research, 62(9), 883-890. Boso, N., Cadogan, J. W., & Story, V. M. (2013). Entrepreneurial orientation and market orientation as drivers of product innovation success: A study of exporters from a developing economy. International Small Business Journal, 31(1), 57-81. Bozionelos, N. (2004). Mentoring provided: Relation to mentor’s career success, personality, and mentoring received. Journal of Vocational Behavior,64(1), 24-46. Brady, M. K., & Cornin, J. (2001). Customer orientation: Effects on customer service perceptions and outcome behaviors. Journal of Service Research, 3(3), 241 - 252. Brallier, S. A., Palm, L. J., & Gilbert, R. M. (2007). Predictors of exam performance in web and lecture courses. Journal of Computing in Higher Education, 18(2), 82–98 Bratti, M., McKnight, A., Naylor, R., & Smith, J. (2004). Higher education outcomes, graduate employment and university performance indicators. Journal of the Royal Statistical Society, 167 (3), 475-496 Brettel, M., Engelen, A., & Heinemann, F. (2009). New entrepreneurial ventures in a globalized world: The role of market orientation. Journal of International Entrepreneurship, 7(2), 88-110. Bricall, J.M. (2001). Change and convergence in European universities, in Dewatripont, M., Thys-Clement, F. and Wilkin, L. (Eds), European Universities: Change and Convergence?, De L’universite´ de Bruxelles, Brussels. Bridoux, F. (2004). A resource-based approach to performance and competition: an overview of the connections between resources and competition. Luvain, Belgium Institut et de Gestion, Universite Catholique de Louvain, 2(1), 1-21. British-Council Pakistan, (2009). Pakistan: The next generation. Next Generation Research Series. Brochado, A. (2009). Comparing alternative instruments to measure service quality in higher education. Quality Assurance in education, 17(2), 174-190. Brockman, B. K., & Morgan, R. M. (2003). The role of existing knowledge in new product innovativeness and performance. Decision Sciences, 34(2), 385-419. Broendsted, J., & Elkjaer, B. (2001). Information technology as a fellow player in organizational learning. Global Co-operation in the New Millennium. ECIS 2001 Proceedings, 12. Brown, F. W. & Moshavi, D. (2002) Herding academic cats: faculty reactions to transformational and contingent reward leadership by department chairs, Journal of Leadership Studies, 8, 79–93. Bryant, S. E. (2003). The role of transformational and transactional leadership in creating, sharing and exploiting organizational knowledge, Journal of Leadership and Organizational Studies, 9 (4), 32–44. Bryman, A. (2001). Social research methods. New York, NY: Oxford University Press. Bryman, A. (2007). Effective leadership in higher education- A literature review. Studies in Higher Education, 32(6), 693-710. Bryman, A., & Bell, E. (2007). Business research strategies. Business research methods. (2nd ed.). Oxford University Press. Buchbinder, H. (1993). The market-oriented university and the changing role of knowledge. Higher education, 26(3), 331-347. Buckley, M. R., Cote, J. A., & Comstock, S. M. (1990). Measurement errors in the behavioral sciences: The case of personality/attitude research. Educational and Psychological Measurement, 50(3), 447-474. Burke, R.J., & McKeen, C.A. (1997). Benefits of mentoring relationships among managerial and professional women: A cautionary tale. Journal of Vocational Behaviour, 51, 43–57. Burt, E. and Taylor, J. (2003). News technologies, embedded values, and strategic change: evidence from the UK voluntary secto, Nonprofit and Voluntary Sector Quarterly, 32(1), 115-27. Cabrera, A. F., Colbeck, C. L., & Terenzini, P. T. (2001). Developing Performance Indicators for Assessing Classroom Teaching Practices and Student Learning. Research in Higher Education, 42(3), 327-352. Cadogan, J. and Diamantopoulos, A. (1995). Narver and Slater, Kohli and Jaworski, and the market orientation construct: integration and internationalization, Journal of Strategic Marketing, 3, 41-60. Cadogan, J. W., Diamantopoulos, A., & de Mortanges, C. P. (1999). A measure of export market orientation: Scale development and cross-cultural validation. Journal of International Business Studies, 30(4), 689-707. Calantone, R.J., Cavusgil, S.T. and Zhao, Y. (2002). Learning orientation, firm innovation capability and firm performance, Industrial Marketing Management, 31, 515-24. Cambell, D. T., & Stanley, J. C. (1966). Experimental and quasi-experimental designs for research:the american educational research association. Washington DC: Rand McNally. Camelia, G., & Dorel, P. M. (2013). Mission Statements In Higher Education: Context Analysis And Research Agenda. Annals of Faculty of Economics, 1(2), 653-663. Camelia, G., & Marius, P. (2013). INCORPORATING MARKET ORIENTATION IN HIGHER EDUCATION INSTITUTIONS. Annals of the University of Oradea, Economic Science Series, 22(1), 1743-1752. Campbell, S. M., & Nutt, C. L. (2008). Academic advising in the new global century: Supporting student engagement and learning outcomes achievement. Peer Review, 10(1), 4-7. Candemir, A., & Zalluhoğlu, A. E. (2013). Exploring the Innovativeness and Market Orientation through Mission and Vision Statements: The Case of Istanbul Stock Exchange Companies. Procedia-Social and Behavioral Sciences, 99, 619-628. Cangelosi, V. E. (1965). The carnegie tech management game: A learning experience in production management. Academy of Management Journal, 8(2), 133-138. Cangelosi, V. E., & Dill, W. R. (1965). Organizational learning- Observations toward a theory. Administrative science quarterly, 175-203. Cao, Y., & Li, X. (2014). Quality and quality assurance in Chinese private higher education- A multi-dimensional analysis and a proposed framework. Quality Assurance in Education, 22(1), 65-87. Carlos, V. S., & Rodrigues, R. G. (2012). Internal Market Orientation in Higher Education Institutions-its Inter-Relations with Other Organisational Variables. Viesoji Politika ir Administravimas, 11(4). Carmen, C., & José, G. M. (2008). The role of technological and organizational innovation in the relation between market orientation and performance in cultural organizations Carrillat, F. A., Jaramillo, F., & Locander, W. B. (2004). Market-driving organizations: a framework. Academy of Marketing Science Review, 5(1), 1-14. Caruana, A., Ramaseshan, B., & Ewing, M. T. (1998). Do universities that are more market orientated perform better? International journal of public sector management, 11(1), 55-70. Caruana, A., Ramaseshan, B., & Ewing, M. T. (1999). Market orientation and performance in the public sector: The role of organizational commitment. Journal of Global Marketing, 12(3), 59-79. Casidy, R. (2014). The role of perceived market orientation in the higher education sector. Australasian Marketing Journal (AMJ), 22(2), 155-163. Cervera, A., Molla, A., & Sanchez, M. (2001). Antecedents and consequences of market orientation in public organisations. European Journal of Marketing, 35(11/12), 1259-1288. Chan, R. Y. K., & Chau, A. (1998). Do marketing-oriented children and youth centres (CYCs) perform better: An exploratory study in Hong Kong. Journal of professional services marketing, 17(1), 15-28. Chandler, A. (1962). Strategy and structure. Cambridge, MA: M.I.T. Press. Chang, D. R., & Cho, H. (2008). Organizational memory influences new product success. Journal of Business Research, 61(1), 13-23 Chang, Y., Linton, J. and Chen, M. (2012), Service regime: an empirical analysis of innovation patterns in service firms, Technological Forecasting & Social Change, 79 (10). Chapman, A. & D. Pyvis (2005). Identity and Social Practice in Higher Education: Student Experiences of Postgraduate Courses Delivered ‘Offshore’ in Singapore and Hong Kong by an Australian University. International Journal of Educational Development, 25, 39-52. Charleston, L., Gilbert, J., Escobar, B., & Jackson, J. (2014). Creating a pipeline for African American computing science faculty: An innovative faculty/research mentoring program model. The Journal of Faculty Development, 28(1), 85-92. Chatterjee, S., & Yilmaz, M. (1992). A review of regression diagnostics for behavioral research. Applied Psychological Measurement, 16(3), 209-227. Chen, G. (2005). Management practices and tools for enhancing organizational learning capability. S.A.M Advanced Management Journal, 70(1), 4-23. Cheng, C. C., & Krumwiede, D. (2012). The role of service innovation in the market orientation—new service performance linkage. Technovation, 32(7), 487-497. Chernick, M. R. (2008). What Is Bootstrapping?. Bootstrap Methods: A Guide for Practitioners and Researchers, Second Edition, 1-25. Cheung, H. Y., & Chan, A. W. H. (2010). Education and competitive economy- how do cultural dimensions fit in? Higher Education, 59(5), 525-541. Chevaillier, T. (2004). Higher education and markets in France. Markets in Higer Education, 311-326. Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336. Chin, W. W. (2010). How to write up and report PLS analyses. In Esposito, V., et al. (eds.), Handbook of Partial Least Squares (pp. 655–688). New York: Springer-Verlag. Christensen, C. & Bower, J. (1996). Customer Power, Strategic Investment, and the Failure of Leading Firms. Strategic Management Journal, 17(3), 197–218. Christensen, C., Cook, S., & Hall, T. (2005). Marketing malpractice. Harvard Business Review, 12, 74–83. Chua, Y. P. (2006b). Asas statistik penyelidikan. Shah Alam: McGraw-Hill Education. Chughtai, A. A., & Zafar, S. (2006). Antecedents and consequences of organizational commitment among Pakistani university teachers. Applied H.R.M. Research, 11(1), 39-64 Churchill, G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 16(2), 64-73. CIHE (2005). Ethics Matters. Managing Ethical Issues in Higher Education, London, pp.13 Retrieved from http://www.open.ac.uk/ethics-centre/0509Ethics.pdf Clark, B.R. (1983). The Higher Education System. Academic Organization in Cross-National Perspective. Berkeley. Clarke, B. (1996). Education via internet. Chartered Accountants Journal of New Zealand, 75(2), 6-9. Clayson, D.E. & D.A. Haley (2005). Marketing Models in Education: Students as Customers, Products, or Partners. Marketing Education Review, 15, 1-10. Coakes, S. J., & Steed, L. G. (2001). SPSS analysis without anguish: version 10.00 for windows. Brisbane: John Wiley & Sons. Coaldrake, P. (2002). Institutional responses to changing student expectations: Project overview. Responding to student expectations, 7-17. Coates, H. (2005). The value of student engagement for higher education quality assurance, Quality in Higher Education, 11(1), 25-36. Cohen, R. J., & Swerdlik, M. E. (2010). Psychological testing and assessment: an introductionto tests and measures 7th edition. Boston: McGraw-Hill. Cohen, W., Levinthal, D. (1990). Absorptive capacity: A new perspective on learning and innovation, Administrative Science Quarterly, 35, 128-152. Collis, D. J. (1994). Research note: how valuable are organizational capabilities?. Strategic management journal, 15(S1), 143-152. Collis, J., & Hussey, R. (2013). Business research: A practical guide for undergraduate and postgraduate students. Palgrave macmillan. Colton, G. M., Connor, U. J., Shultz, E. L., & Easter, L. M. (1999). Fighting attrition: One freshman year program that targets academic progress and retention for at-risk students. Journal of College Student Retention: Research, Theory & Practice, 1(2), 147-162. Comm, C.L. & D.G. LaBay (1996). Repositioning Colleges Using Changing Student Quality Perceptions: An Exploratory Analysis. Journal of Marketing for Higher Education, 7(4), 21-34. Compeau, D., Higgins, C. A., & Huff, S. (1999). Social cognitive theory and individual reactions to computing technology: A longitudinal study. MIS quarterly, 145-158. Conduit, J., & Mavondo, F. T. (2001). How critical is internal customer orientation to market orientation, Journal of Business Research, 51, 11–24 Conley, D. T., & Goldman, P. (1994). Ten propositions for facilitative leadership. Reshaping the principalship: Insights from transformational reform efforts, 237-262. Conner, K. R. (1991). A historical comparison of resource-based theory and five schools of thought within industrial organization economics: Do we have a new theory of the firm? Journal of Management, 17(1), 121-154. Conway, J. M., & Lance, C. E. (2010). What reviewers should expect from authors regarding common method bias in organizational research?, Journal of Business and Psychology, 25(3), 325-334. Cortese, A. D. (2003). The critical role of higher education in creating a sustainable future. Planning for higher education, 31(3), 15-22. Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and benign environments. Strategic management journal, 10(1), 75-87. Cranmer, S. (2006). Enhancing graduate employability: best intentions and mixed outcomes. Studies in Higher Education, 31(2), 169–184. Creswell, J. (2009). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE Publications, Incorporated. Cripps, H., Ewing, M., & McMahon, L. (2004). Customer satisfaction in local government: the case of the restructured city of Perth, Australia. Journal of Nonprofit & Public Sector Marketing, 12(1), 1-22. Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, (31), 93-96. Crookston, B. B. (1972). A developmental view of academic advising as teaching. Journal of College Student Personnel, 13(2), 12-17. Crosier, D., Purser, L., & Smidt, H. (2007). Trends V: Universities shaping the European higher education area. Brussels: European University Association. Crossan, M. M., Lane, H. W., & White, R. E. (1999). An organizational learning framework: From intuition to institution. Academy of management review, 24(3), 522-537. Cruickshank, M. (2003). Total quality management in the higher education sector: a literature review from an international and Australian perspective. Total Quality Management & Business Excellence, 14(10), 1159-1167. Culp, K. M., Honey, M., & Mandinach, E. (2005). A retrospective on twenty years of education technology policy. Journal of Educational Computing Research, 32(3), 279–307 Cyert, R. M., & March, J. G. (1963) A behavioral theory of the firm. Englewood Cliffs, NJ: Prentice-Hall. Daloz, L.A. (1986). Effective teaching and mentoring: Realizing the transformational power of adult learning experiences. San Francisco, CA: Jossey Bass. Damanpour, F. (1991), Organizational Innovation: a meta-analysis of effects of determinants and moderators, Academy of Management Journal, 34(3). Damanpour, F., & Evan, W. M. (1984). Organizational innovation and performance: the problem of" organizational lag". Administrative science quarterly, 392-409. Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management Studies, 26(6), 587-602. Danneels, E. (2002), The dynamics of product innovation and firm competences, Strategic Management Journal, 23(12) 1095-1120. Danneels, E. and Kleinschmidt, E.J. (2001). Product innovativeness from the firm’s perspective: its dimensions and their relation with product selection and performance, The Journal of Product Innovation Management, (18) 6, 357-73 Darling-Hammond, L., & Goodwin, A. L. (1993). Progress toward professionalism in teaching. Challenges and achievements of American education, 19-52. Darroch, J., & McNaughton, R. (2003). Beyond market orientation: Knowledge management and the innovativeness of New Zealand firms.European journal of Marketing, 37(3/4), 572-593. Darwin, A., & Palmer, E. (2009). Mentoring circles in higher education. Higher Education Research & Development, 28(2), 125-136. Davenport, T. H.,& Prusak, L. (1998). Working knowledge: how organization manage what they know. Boston, MA: Harvard Business School Press. Davies, J., Hides, M. T., & Casey, S. (2001). Leadership in higher education. Total Quality Management, 12(7-8), 1025-1030. Davis, D. (1996). Business research for decision making (4th ed). Belmont, CA: Duxbury Press. Davis, D., & Cosenza, R. M. (1998). Business research for decision making (2nd Edition). Boston: PWS –Kent Publishing House. Dawes, J. G. (2008). Do data characteristics change according to the number of scale points used? An experiment using 5 point, 7 point and 10 point scales. International journal of market research, 51(1). Day, G. S. & Wensley, R. (1983). Marketing theory with a strategic orientation. The Journal of Marketing, 79-89. Day, G. S. (1994). The capabilities of market-driven organizations. The Journal of Marketing, 37-52. Day, G. S., & Wensley, R. (1988). Assessing advantage: a framework for diagnosing competitive superiority. The Journal of Marketing, 1-20. De Jong, J. P., & Den Hartog, D. N. (2007). How leaders influence employees' innovative behaviour. European Journal of innovation management, 10(1), 41-64. De Vries, J. (Ed.). (2005). More than the sum of its parts: 10 years of the Leadership Development for Women Programme at UWA. Perth: The University of Western Australia. Deelstra, J. T., Peeters, M. C., Schaufeli, W. B., Stroebe, W., Zijlstra, F. R., & van Doornen, L. P. (2003). Receiving instrumental support at work: when help is not welcome. Journal of Applied Psychology, 88(2), 324-331. Deem, R., Mok, K. H., & Lucas, L. (2008). Transforming higher education in whose image? Exploring the concept of the ‘world-class’ university in Europe and Asia. Higher education policy, 21(1), 83-97. Dees, J.G., Emerson, J., Economy, P., (2001), Social Enterprenuership, Enterprising Non- Profits, John Wiley, New York, 1-18 Deng, L., & Hu, Y. (2008, December). Developing and Validating a Multidimensional Scale for Nonprofit Market Orientation. In Business and Information Management, 2008. ISBIM'08. International Seminar on (Vol. 1, pp. 436-440). IEEE. Deng, S., & Dart, J. (1994). Measuring market orientation: a multi‐factor, multi‐item approach. Journal of marketing management, 10(8), 725-742. Desai, S., Damewood, E. and Jones, R. (2001). Be a good teacher and be seen as a good teacher, Journal of Marketing Education, 23 (8),136-144. Deshpande, R. (Ed.) (1999), Developing a Market Orientation, Sage, Thousand Oaks, Deshpande, R., Farley, J. U., & Webster Jr, F. E. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: a quadrad analysis. The journal of Marketing, 23-37. Desphandé, R., Moorman, C., & Zaltman, G. (1993). Factors Affecting Trust in Market Research Relationship. Journal of Marketing, volum, 57, 81-101. Dess, G. G., & Picken, J. C. (2000). Changing roles: Leadership in the 21st century. Organizational Dynamics, 28(3), 18– 34. Detert, J. R., Treviño, L. K., Burris, E. R., & Andiappan, M. (2007). Managerial modes of influence and counterproductivity in organizations: a longitudinal business-unit-level investigation. Journal of Applied Psychology, 92(4), 993. DiAConu, M., & PANDElICă, A. (2012). The market strategic orientation of modern university - the conceptual framework of the implementation. Romanian Journal of Marketing, (3), 38-48. Diamantopoulos, A. & Siguaw, J. A. (2000). Introducing LISREL: A guide for the uninitiated. Sage. Diefenbach, T. (2009). New public management in public sector organizations: the dark sides of managerialistic ‘enlightenment’. Public administration, 87(4), 892-909. Dijkstra, T. (1983). Some comments on maximum likelihood and partial least squares methods. Journal of Econometrics, 22(1), 67-90. Dodaj, A. (2012). Social desirability and self-reports: Testing a content and response-style model of socially desirable responding. Europe's Journal of Psychology, 8(4), 651. Dodgson, M. (1993). Organizational learning: A review of some literatures. Organization Studies, 14(3), 375-394. Dodor, J. B. K. (2008). A model of organizations' strategy orientations: An empirical test. Journal of International Business Strategy, 8(3), 129-144. Donofrio, N., Sanchez, C., & Spohrer, J. (2010). Collaborative innovation and service systems. Holistic Engineering, Springer New York, 243-269. Drake, J. K. (2011). The role of academic advising in student retention and persistence. About Campus, 16(3), 8-12. Drucker, P. (1954). The Practice of Management. Harper and Row: New York. Drucker, P. (1989). What Business Can Learn from Nonprofits, Harvard Business Review (July-August): 88-93. Drucker, P. F. (2002). The discipline of innovation. Harvard business review, 80(8), 95- 100. Duarte, P. A. O., & Raposo, M. L. B. (2010). A PLS model to study brand preference: An application to the mobile phone market. Handbook of partial least squares, Springer Berlin Heidelberg, 449-485. Dunlop, P. D., & Lee, K. (2004). Workplace deviance, organizational citizenship behavior, and business unit performance: The bad apples do spoil the whole barrel. Journal of Organizational Behavior, 25(1), 67-80. Dunya, S., (2015, Dec). The Significance of Sindh Province. Retrieved from https://www.sindhidunya.com/significance-sindh-province Duque-Zuluaga, L. C., & Schneider, U. (2008). Market orientation and organizational performance in the nonprofit context: Exploring both concepts and the relationship between them. Journal of Nonprofit & Public Sector Marketing, 19(3), 25-47. Dwairi, M., Akour, I., & Sayyer, W. (2012). Antecedents and consequences of market orientation in public sector in the Kingdom of Bahrain. In Proceedings of the International Conference on Business, Economics, Management and Behavioral Science, Dubai, 499-505. Eagle, L., & Brennan, R. (2007). Are students customers- TQM and marketing perspectives. Quality Assurance in Education, 15(1), 44-60. EBSR (2014). Eduniversal Business School Ranking, Retrieved from http://www.eduniversal-ranking.com/business-school-university-ranking-inpakistan.html) EBSR (2015). Business Schools Ranking in Pakistan, Eduniversal Business School Ranking. Retrieved from: http://www.eduniversal-ranking.com/business-school-universityranking- in-pakistan.html ECPE (2011). 2011-2012 Education Criteria for Performance Excellence, National Institute of Standards and Technology (NIST), Gaithersburg, MD. Ehrich, L.C., Hansford, B., & Tennent, L. (2004). Formal mentoring programs in education and other professions: A review of the literature. Educational Administration Quarterly, 40(4), 518–540. Eisenhardt, K. (1989). Agency theory: An assessment and review. Academy of Management Review, 14(1), 57–74. Eisenbeiss, S. A., Knippenberg, D., & Boerner, S. (2008). Transformational leadership and team innovation: Integrating team climate principles. Journal of Applied Psychology, 93(6), 1438–1446 Elg, U. (2008). Inter-firm market orientation and the influence of network and relational factors. Scandinavian Journal of Management, 24(1), 55-68. El-Khawas, E., & Massy, W. F. (1996). Britain’s ‘performance-based’system. Resource allocation in higher education, 223-242. Erfan, N. (1990). Examination in Pakistan: An overview. Curriculum Research and Development Centre, Lahore, Pakistan. Ergün, H. S., &Kuşcu, Z. K. (2013). Innovation Orientation, Market Orientation and e-Loyalty- Evidence from Turkish e-Commerce Customers. Procedia-Social and Behavioral Sciences, 99, 509-516. Etzkowitz, H., & Zhou, C. (2007). Regional innovation initiator: the entrepreneurial university in various triple helix models. Singapore Triple Helix VI Conference Theme Paper. Retrieved from http://scholar.google.com/scholar?q=Etzkowitz+ and+Zhou,+(2007)&btnG=&hl=en&as_sdt=0,5#0 European Commission (2010), New Skills for New Jobs: Action Now. Report by the Expert Group on New Skills for New Jobs Prepared for the European Commission, Publications Office, Luxembourg. Evangelista, R., & Vezzani, A. (2010). The economic impact of technological and organizational innovations. A firm-level analysis. Research Policy, 39(10), 1253-1263. Evanschitzky, H. (2007). Market orientation of service networks: Direct and indirect effects on sustained competitive advantage. Journal of Strategic Marketing, 15(4), 349–368. Evans, L. (2001). Delving Deeper into Morale, Job Satisfaction and Motivation among Education Professionals Re-examining the Leadership Dimension. Educational Management Administration & Leadership, 29(3), 291-306. Ewell, P. T., & Jones, D. P. (1994). Pointing the way: Indicators as policy tools in higher education. Charting higher education accountability, 6-16. Fadeeva, Z., & Mochizuki, Y. (2010). Higher education for today and tomorrow- university appraisal for diversity, innovation and change towards sustainable development. Sustainability Science, 5(2), 249-256. Fagerberg, J. (2004). Innovation: a guide to the literature. Georgia Institute of Technology. Faiz, G. A., (2015). The mediating effect of market orientation on the relationship between Total Quality Management, Entrepreneurial Orientation and performance of banks in Libya. Doctoral dissertation, Universiti Utara Malaysia. Fang, E., Palmatier, R., & Grewal, R. (2011). Effects of customer and innovation asset configuration strategies on firm performance. Journal of Marketing Research, 48(3), 587–602. Fang, S. R., Chang, E., Ou, C. C., & Chou, C. H. (2014). Internal market orientation, market capabilities and learning orientation. European journal of marketing, 48(1/2), 170-192. Farr, J.L, & Ford, C. M. (1990). Individual innovation. In M. A West, & J. L Farr (Eds.), Innovation and creativity at work: Psychological and organizational strategies. Chichester’ Wiley. Farrell, M. A., Oczkowski, E., & Kharabsheh, R. (2008). Market orientation, learning orientation and organisational performance in international joint ventures. Asia Pacific Journal of Marketing and Logistics, 20(3), 289-308. Fatima Warraich, N., & Ameen, K. (2011). Employability skills of LIS graduates in Pakistan- needs and expectations. Library Management, 32(3), 209-224. Felgueira, T., & Rodrigues, R. G. (2012). Entrepreneurial orientation, market orientation and performance of teachers and researchers in public higher education institutions. Viesoji Politika Ir Administravimas, 11(4). Felgueira, T., & Rodrigues, R. G. (2015). Market orientation of teachers and researchers in higher education institutions: a new approach. Procedia-Social and Behavioral Sciences, 174, 3017-3024. Felix, R., & Hinck, W. (2005). Executive insights: Market orientation of Mexican companies. Journal of International Marketing, 13(1), 111-127. Felton, A. P. (1959). Making the marketing concept work. Harvard Business Review, 37(4), 55-65. Feng, M., Terziovski, M. and Samson, D. (2008). Relationship of ISO 9000:2000 quality system certification with operational and business performance, Journal of Manufacturing Technology Management, 19(1), 22-37. Fernandes, C., Ross, K., & Meraj, M. (2013). Understanding student satisfaction and loyalty in the UAE HE sector. International Journal of Educational Management, 27(6), 613-630. Fernandez, C. F. & Vecchio, R. P. (1997), Situational leadership theory revisited: a test of an across-jobs perspective, Leadership Quarterly, 8, 67–84. Ferrell, O. C., Gonzalez-Padron, T. L., Hult, G. T. M., & Maignan, I. (2010). From market orientation to stakeholder orientation. Journal of Public Policy & Marketing, 29(1), 93-96. Field, A. (2009). Discovering statistics using SPSS. Sage publications. Fielstein, L. L. (1994). Developmental versus prescriptive advising: Must it be one or the other? NACADA Journal, 14(2), 76-79. Fiol, C. M., & Lyles, M. A. (1985). Organizational learning. Academy of management review, 10(4), 803-813. Firestone, W. A. (1996). Leadership roles or functions. International handbook of educational leadership and administration, 2, 395-418. Firestone, W. A., & Louis, K. S. (1999). Schools as cultures. Handbook of research on educational administration, 2, 297-322. Flavián, C., & Lozano, J. (2006). Organisational antecedents of market orientation in the public university system. International Journal of Public Sector Management, 19(5), 447-467. Flaviane, C. & J. Lozano (2007). Market Orientation of Spanish Universities: A Suitable Response to the Growing Completion. Journal of Marketing of Higher Education, 17(1), 91-116. Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., & Flynn, E. J. (1990). Empirical research methods in operations management. Journal of operations management, 9(2), 250-284. Flynn, N. (2007). Public sector management. Sage. 15(4), 412-431. Fornell, C., & Cha, J. (1994), Partial Least Squares. Advanced Methods of Marketing Research, Cambridge, MA: Blackwell, 52–78. Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50 Forrester, R. H. (2000). Capturing learning and applying knowledge: an investigation of the use of innovation teams in Japanese and American automotive firms. Journal of Business Research, 47(1), 35-45. Frary, R. B. (1996). Hints for Designing Effective Questionnaires. ERIC/AE Digest. Fried, C. B. (2008). In-class laptop use and its effects on student learning. Computers and Education, 50, 906–914. Friedman, T. L. (2005). The world is flat: A brief history of the twenty-first century. New York: Farrar, Straus and Giroux. Frosch, R. (1996). The Customer for R&D Is Always Wrong. Research-Technology Management, 39(6), 22–27.