Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful
Takaful is a name for a syariah-compliant insurance which can be used as an alternative to choosing a conventional insurance that features Riba', Gharar and Maisir. Takaful and Insurance have two different contracts although they both have the same purpose of fulfilling the requirements for par...
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Universiti Utara Malaysia |
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Md. Hussin, Muhammad Nasri |
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HF5415.33 Consumer Behavior. HG Finance |
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HF5415.33 Consumer Behavior. HG Finance Mohd Jalaluddin, Mohd Isa Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
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Takaful is a name for a syariah-compliant insurance which can be used as an alternative to choosing a conventional insurance that features Riba', Gharar and Maisir. Takaful and Insurance have two different contracts although they both have the same purpose of fulfilling the requirements for participants' risk. Generally, the problems faced by the Muslim community are not fully accepted and subscribed to Takaful, which is free from the fundamental non-Islamic principles of Islam. The purpose of this study is to investigate the factors of CIMB Bank's customer‟s participation in Takaful. In addition, to provide the right understanding and information to the Muslim community in
particular and the multiracial society in general as it may be less aware of Takaful. The main objective is to obtain data on why the lack of participation in Takaful or opt-out of
Takaful for their insurance needs. The research method involved 100 respondents; the questionnaire was distributed to different background customers at CIMB Bank in Shah
Alam, Selangor. This study examines four key hypotheses that relate factors affecting Takaful participation. All of these hypotheses were tested using the One Way Anova Analysis Method, Sample T-Test Analysis, Linear Regression and Pearson Correlation. The findings show that for income, public awareness and understanding factors affecting the participation of CIMB Bank customers against Takaful. In conclusion, there is still much effort required to provide clear understanding and awareness of Takaful to them.
The results of the proposal lead to specific recommendations to the government, the Takaful operator and next subsequent research. |
| format |
Thesis |
| qualification_name |
masters |
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Master's degree |
| author |
Mohd Jalaluddin, Mohd Isa |
| author_facet |
Mohd Jalaluddin, Mohd Isa |
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Mohd Jalaluddin, Mohd Isa |
| title |
Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
| title_short |
Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
| title_full |
Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
| title_fullStr |
Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
| title_full_unstemmed |
Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful |
| title_sort |
faktor-faktor yang mempengaruhi penyertaan pelanggan cimb bank shah alam terhadap takaful |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
Othman Yeop Abdullah Graduate School of Business |
| publishDate |
2018 |
| url |
https://etd.uum.edu.my/7567/1/s817122_01.pdf https://etd.uum.edu.my/7567/2/s817122_02.pdf |
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my-uum-etd.75672021-08-11T02:02:55Z Faktor-faktor yang mempengaruhi penyertaan pelanggan CIMB Bank Shah Alam terhadap Takaful 2018 Mohd Jalaluddin, Mohd Isa Md. Hussin, Muhammad Nasri Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. HG Finance Takaful is a name for a syariah-compliant insurance which can be used as an alternative to choosing a conventional insurance that features Riba', Gharar and Maisir. Takaful and Insurance have two different contracts although they both have the same purpose of fulfilling the requirements for participants' risk. Generally, the problems faced by the Muslim community are not fully accepted and subscribed to Takaful, which is free from the fundamental non-Islamic principles of Islam. The purpose of this study is to investigate the factors of CIMB Bank's customer‟s participation in Takaful. In addition, to provide the right understanding and information to the Muslim community in particular and the multiracial society in general as it may be less aware of Takaful. The main objective is to obtain data on why the lack of participation in Takaful or opt-out of Takaful for their insurance needs. The research method involved 100 respondents; the questionnaire was distributed to different background customers at CIMB Bank in Shah Alam, Selangor. This study examines four key hypotheses that relate factors affecting Takaful participation. All of these hypotheses were tested using the One Way Anova Analysis Method, Sample T-Test Analysis, Linear Regression and Pearson Correlation. The findings show that for income, public awareness and understanding factors affecting the participation of CIMB Bank customers against Takaful. In conclusion, there is still much effort required to provide clear understanding and awareness of Takaful to them. The results of the proposal lead to specific recommendations to the government, the Takaful operator and next subsequent research. 2018 Thesis https://etd.uum.edu.my/7567/ https://etd.uum.edu.my/7567/1/s817122_01.pdf text eng public https://etd.uum.edu.my/7567/2/s817122_02.pdf text eng public masters masters Universiti Utara Malaysia Abdul Rahim Abdul Wahab, Mervyn K. Lewis & M. Kabir Hassan (2007). Islamic Takaful: Business Models, Shariah Concerns, and Proposed Solutions. Thunderbird International Business Review, Vol. 49(3) 371–396 Parasuraman A. (2002). Service Quality and Productivity: A Synergistic Perspective, Managing Service Quality Journal, Vol. 12. No 1, pp. 6-9 Abdul Rahman, Z & Redzuan, H 2009, Takaful: the 21st century insurance innovation, McGraw Hill, Malaysia. Ajmal Bhatty (2010). The Growing of Takaful Insurance. Asia Regional Seminar Organized by OECD and Bank Negara Malaysia under the sponsorshipof the Government of Japan, Kuala Lumpur, 23- 24 September 2010. 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