Continuance intention to use electronic collection system in Nigerian federal hospitals

Computerized information systems are being used by public sector organizations in the world over. However, studies have shown that there is under-utilization of such systems in the developing countries. Even though there are considerable numbers of studies that were conducted in finding out the infl...

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Main Author:	Kabir, Muhammad Auwal
Format:	Thesis
Language:	eng eng
Published:	2017
Subjects:	QA71-90 Instruments and machines
Online Access:	https://etd.uum.edu.my/7753/1/s900228_01.pdf https://etd.uum.edu.my/7753/2/s900228_02.pdf
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id	my-uum-etd.7753
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Saidin, Siti Zabedah Ahmi, Aidi
topic	QA71-90 Instruments and machines
spellingShingle	QA71-90 Instruments and machines Kabir, Muhammad Auwal Continuance intention to use electronic collection system in Nigerian federal hospitals
description	Computerized information systems are being used by public sector organizations in the world over. However, studies have shown that there is under-utilization of such systems in the developing countries. Even though there are considerable numbers of studies that were conducted in finding out the influencing factors that lead to voluntary use of technology for personal use, still there are limited empirical studies that investigate the factors that influence continuance use intention of electronic information systems in mandatory system use environments in Nigeria. Thus, the purpose of this study is to empirically investigate the influence of perceived usefulness, perceived ease of use, perceived information quality and perceived enjoyment on the continuance use intention of electronic collection system in Nigerian federal hospitals. It also examines the moderating effect of computer selfefficacy on the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. The study employs a crosssectional survey and uses cluster sampling technique to collect data from 354 electronic collection system users with the help of self-administered questionnaire. Out of the 354 questionnaires distributed, 274 were returned, but only 231 responses representing 65% response rate were valid for analysis. The findings of the study revealed that perceived usefulness, perceived ease of use and perceived information quality positively and significantly influence continuance intention, whereas perceived enjoyment does not. In addition, the result shows that computer selfefficacy does not moderate the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. Though the study had contributed in extending the Technology Acceptance Model to explain the behavior of public sector employees toward electronic system use in the workplace, it is only applicable to federal government hospitals alone. Therefore, further studies could be conducted to include other hospitals at both state and local government levels in Nigeria.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Kabir, Muhammad Auwal
author_facet	Kabir, Muhammad Auwal
author_sort	Kabir, Muhammad Auwal
title	Continuance intention to use electronic collection system in Nigerian federal hospitals
title_short	Continuance intention to use electronic collection system in Nigerian federal hospitals
title_full	Continuance intention to use electronic collection system in Nigerian federal hospitals
title_fullStr	Continuance intention to use electronic collection system in Nigerian federal hospitals
title_full_unstemmed	Continuance intention to use electronic collection system in Nigerian federal hospitals
title_sort	continuance intention to use electronic collection system in nigerian federal hospitals
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2017
url	https://etd.uum.edu.my/7753/1/s900228_01.pdf https://etd.uum.edu.my/7753/2/s900228_02.pdf
_version_	1747828260589273088
spelling	my-uum-etd.77532021-05-09T06:53:01Z Continuance intention to use electronic collection system in Nigerian federal hospitals 2017 Kabir, Muhammad Auwal Saidin, Siti Zabedah Ahmi, Aidi Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Intan Safinaz School of Accountancy (TISSA) QA71-90 Instruments and machines Computerized information systems are being used by public sector organizations in the world over. However, studies have shown that there is under-utilization of such systems in the developing countries. Even though there are considerable numbers of studies that were conducted in finding out the influencing factors that lead to voluntary use of technology for personal use, still there are limited empirical studies that investigate the factors that influence continuance use intention of electronic information systems in mandatory system use environments in Nigeria. Thus, the purpose of this study is to empirically investigate the influence of perceived usefulness, perceived ease of use, perceived information quality and perceived enjoyment on the continuance use intention of electronic collection system in Nigerian federal hospitals. It also examines the moderating effect of computer selfefficacy on the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. The study employs a crosssectional survey and uses cluster sampling technique to collect data from 354 electronic collection system users with the help of self-administered questionnaire. Out of the 354 questionnaires distributed, 274 were returned, but only 231 responses representing 65% response rate were valid for analysis. The findings of the study revealed that perceived usefulness, perceived ease of use and perceived information quality positively and significantly influence continuance intention, whereas perceived enjoyment does not. In addition, the result shows that computer selfefficacy does not moderate the relationship between perceived usefulness and continuance intention; and perceived ease of use and continuance intention. Though the study had contributed in extending the Technology Acceptance Model to explain the behavior of public sector employees toward electronic system use in the workplace, it is only applicable to federal government hospitals alone. Therefore, further studies could be conducted to include other hospitals at both state and local government levels in Nigeria. 2017 Thesis https://etd.uum.edu.my/7753/ https://etd.uum.edu.my/7753/1/s900228_01.pdf text eng public https://etd.uum.edu.my/7753/2/s900228_02.pdf text eng public https://sierra.uum.edu.my/record=b1698814~S1 other doctoral Universiti Utara Malaysia Abasilim, U. D., & Edet, L. I. (2015). E-Governance and Its Implementation Challenges in the Nigerian Public Service. Acta Universitatis Danubius Administration. 7(1), 30-42. Abbasi, M. S., Shah, F., Doudpota, S. M., Channa, N., & Kandhro, S. (2013). Theories and Models of Technology Acceptance Behavior: A Critical Review of Literature. Sindh University Research Journal, 45(1), 163-170. Abdullah, D., Jayaraman, K., Shariff, D. N., Bahari, K. A., & Nor, N. M. (2016). The effects of perceived interactivity, perceived ease of use and perceived usefulness on online hotel booking intention: A conceptual framework. 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