The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia

The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia

A high performance public service is increasingly recognised as one of the critical elements in international competitiveness. The success of public service organisations depends on the availability of a globally competent workforce. Due to cross cultural differences and complexities, public service...

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Main Author: Hartini, Husin
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
HF5549-5549.5 Personnel Management
Employment
HM Sociology.
Online Access:https://etd.uum.edu.my/7818/1/s94112_01.pdf
https://etd.uum.edu.my/7818/2/s94112_02.pdf
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id my-uum-etd.7818
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Abdul Talib, Asmat Nizam
Yaakub, Sabariah
topic HF5549-5549.5 Personnel Management
Employment
HM Sociology.
spellingShingle HF5549-5549.5 Personnel Management
Employment
HM Sociology.
Hartini, Husin
The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
description A high performance public service is increasingly recognised as one of the critical elements in international competitiveness. The success of public service organisations depends on the availability of a globally competent workforce. Due to cross cultural differences and complexities, public service employees need to embrace the right capabilities in order to effectively deal with international customers. The objective of this study is to examine the relationship between cultural intelligence, emotional intelligence, social intelligence, Islamic work ethics and work performance among public service employees in Malaysia. This study aims to discover whether there is a mediating effect by Islamic work ethics on the relationship between cultural intelligence, emotional intelligence, social intelligence, and work performance. Data were gathered via survey questionnaires from a sample of 174 employees from two government agencies in Malaysia. Data were analysed using the Partial Lease Square (PLS) and Structural Equation Modelling (SEM) software. The results of the study show that the dimension of culture intelligence, namely drive cultural intelligence is the strongest predictor of contextual performance, while dimension of emotion intelligence, namely self-emotion appraisal is the strongest predictor of task performance. Examination of the Islamic work ethics as a mediator found that only the relationship between social intelligence and work performance has a partial mediation effect, even though both cultural intelligence and emotional intelligence significantly influence work performance without the mediator variable. The findings contribute to both practice and theory. Several recommendations are made for future research based on the outcome and limitations of this study.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Hartini, Husin
author_facet Hartini, Husin
author_sort Hartini, Husin
title The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
title_short The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
title_full The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
title_fullStr The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
title_full_unstemmed The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia
title_sort relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in malaysia
granting_institution Universiti Utara Malaysia
granting_department Ghazali Shafie Graduate School of Government
publishDate 2018
url https://etd.uum.edu.my/7818/1/s94112_01.pdf
https://etd.uum.edu.my/7818/2/s94112_02.pdf
_version_ 1747828270424915968
spelling my-uum-etd.78182021-08-09T07:38:33Z The relationship between cultural intelligence, emotional intelligence, social intelligence, islamic work ethics and work performance among public service employees in Malaysia 2018 Hartini, Husin Abdul Talib, Asmat Nizam Yaakub, Sabariah Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HF5549-5549.5 Personnel Management. Employment HM Sociology. A high performance public service is increasingly recognised as one of the critical elements in international competitiveness. The success of public service organisations depends on the availability of a globally competent workforce. Due to cross cultural differences and complexities, public service employees need to embrace the right capabilities in order to effectively deal with international customers. The objective of this study is to examine the relationship between cultural intelligence, emotional intelligence, social intelligence, Islamic work ethics and work performance among public service employees in Malaysia. This study aims to discover whether there is a mediating effect by Islamic work ethics on the relationship between cultural intelligence, emotional intelligence, social intelligence, and work performance. Data were gathered via survey questionnaires from a sample of 174 employees from two government agencies in Malaysia. Data were analysed using the Partial Lease Square (PLS) and Structural Equation Modelling (SEM) software. The results of the study show that the dimension of culture intelligence, namely drive cultural intelligence is the strongest predictor of contextual performance, while dimension of emotion intelligence, namely self-emotion appraisal is the strongest predictor of task performance. Examination of the Islamic work ethics as a mediator found that only the relationship between social intelligence and work performance has a partial mediation effect, even though both cultural intelligence and emotional intelligence significantly influence work performance without the mediator variable. The findings contribute to both practice and theory. Several recommendations are made for future research based on the outcome and limitations of this study. 2018 Thesis https://etd.uum.edu.my/7818/ https://etd.uum.edu.my/7818/1/s94112_01.pdf text eng public https://etd.uum.edu.my/7818/2/s94112_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abbas, A. (1989), The Arab executive: A study of values and work orientations. American–Arab Affairs, 7 (19), 94–100. Abbasi, A. S., Ghulam, M. M., & Muzammil, H. (2012). Islamic work ethics: How they affect organizational learning, innovation and performance. Actual Problems of Economics, 138 (12), 471-280. 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