The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
Customer satisfaction refers to an important and critical issue in various industries and this research focus on the courier service industry. Improving customer satisfaction in the Poslaju courier service the service quality and price fairness are important predictors to determine customer satisfac...
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| Format: | Thesis |
| Language: | eng eng |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/7948/1/s823601_1.pdf https://etd.uum.edu.my/7948/2/s823601-2.pdf |
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