The influence of service quality and price fairness on customer satisfaction toward Poslaju courier service
Customer satisfaction refers to an important and critical issue in various industries and this research focus on the courier service industry. Improving customer satisfaction in the Poslaju courier service the service quality and price fairness are important predictors to determine customer satisfac...
محفوظ في:
المؤلف الرئيسي: | Halimi, Mimi Juliyana |
---|---|
التنسيق: | أطروحة |
اللغة: | eng eng |
منشور في: |
2019
|
الموضوعات: | |
الوصول للمادة أونلاين: | https://etd.uum.edu.my/7948/1/s823601_1.pdf https://etd.uum.edu.my/7948/2/s823601-2.pdf |
الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
مواد مشابهة
-
The Impact Of Service Quality On Loyalty Intention And Customer Satisfaction: The Moderating Effect Of Price Fairness And Switching Cost Of Prepaid Mobile Phone Users In Thailand
بواسطة: Srikanjanarak, Saowanee
منشور في: (2010) -
Personality traits, perceived service quality, customer satisfaction and customer loyalty in Penang Hotel Industry
بواسطة: Yap, Gay Soon
منشور في: (2018) -
The effect of role clarity on the relationship between transformational, transactional and laissez-faire leadership styles and commitment to service quality
بواسطة: Pahi, Munwar Hussain
منشور في: (2017) -
The effect of service climate, organizational service orientation, service employees commitment and teamwork on employees' perception of customers' satisfaction
بواسطة: Nurmasturah, Mokhtar
منشور في: (2018) -
Perception Of Service Quality, Value, And
Satisfaction In Determining Customer Loyalty:
A Study In 5-Star Hotels In Penang
بواسطة: Lim, Ee Hui
منشور في: (2004)