Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor

This research discussed the effect of job satisfaction on organizational commitment at the Royal Customs of Malaysia, Selangor Branch. It was conducted to achieve three main objectives: (a) to investigate whether intrinsic and extrinsic job satisfaction affect effective commitment, (b) to examine w...

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Main Author:	Abd Aziz, Mohd Ilhami
Format:	Thesis
Language:	eng eng
Published:	2019
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/7973/1/818898_1.pdf https://etd.uum.edu.my/7973/2/818898-2.pdf
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id	my-uum-etd.7973
record_format	uketd_dc
spelling	my-uum-etd.79732022-02-16T01:37:19Z Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor 2019-02-10 Abd Aziz, Mohd Ilhami School of Government Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management This research discussed the effect of job satisfaction on organizational commitment at the Royal Customs of Malaysia, Selangor Branch. It was conducted to achieve three main objectives: (a) to investigate whether intrinsic and extrinsic job satisfaction affect effective commitment, (b) to examine whether intrinsic and extrinsic job satisfaction affect normative commitment, and (c) to evaluate whether intrinsic and extrinsic job satisfaction affect continuance commitment. By using proportionate stratified random sampling, this study involved the distribution of questionnaires amongst 265 staff from Grades W19 to W44 of the Royal Customs Selangor Branch. Furthermore, this study employed the Job Satisfaction Measurement constructed by Spector (1994) to identify intrinsic and extrinsic job satisfaction, while Mayer and Allen’s (1991) organizational commitment scale was employed to measure staff’s commitment. The result of the factor analysis reveals that reward, benefit, salary and promotion are the dimensions representing job satisfaction. Bear in mind that these dimensions represent intrinsic job satisfaction. For organizational commitment, the factor analysis extracted dimensions suggested by Mayer and Allen (1994), which are continuance, affective and normative. To examine the effect of dimensions of job satisfaction on organizational commitment, multiple regression analysis was performed. The result shows that reward and promotion affect continuous and affective commitment; and lastly, normative commitment is affected by only promotion. In other words, to maintain staffs’ commitment in organization, the management must relook the process and procedure of promotion and giving appropriate rewards that are suitable with the enforcement duties of the Royal Customs. The implications of the findings, future research and practice, and the limitations of the present study are also discussed. 2019-02 Thesis https://etd.uum.edu.my/7973/ https://etd.uum.edu.my/7973/1/818898_1.pdf text eng public https://etd.uum.edu.my/7973/2/818898-2.pdf text eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Abd Aziz, Mohd Ilhami Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
description	This research discussed the effect of job satisfaction on organizational commitment at the Royal Customs of Malaysia, Selangor Branch. It was conducted to achieve three main objectives: (a) to investigate whether intrinsic and extrinsic job satisfaction affect effective commitment, (b) to examine whether intrinsic and extrinsic job satisfaction affect normative commitment, and (c) to evaluate whether intrinsic and extrinsic job satisfaction affect continuance commitment. By using proportionate stratified random sampling, this study involved the distribution of questionnaires amongst 265 staff from Grades W19 to W44 of the Royal Customs Selangor Branch. Furthermore, this study employed the Job Satisfaction Measurement constructed by Spector (1994) to identify intrinsic and extrinsic job satisfaction, while Mayer and Allen’s (1991) organizational commitment scale was employed to measure staff’s commitment. The result of the factor analysis reveals that reward, benefit, salary and promotion are the dimensions representing job satisfaction. Bear in mind that these dimensions represent intrinsic job satisfaction. For organizational commitment, the factor analysis extracted dimensions suggested by Mayer and Allen (1994), which are continuance, affective and normative. To examine the effect of dimensions of job satisfaction on organizational commitment, multiple regression analysis was performed. The result shows that reward and promotion affect continuous and affective commitment; and lastly, normative commitment is affected by only promotion. In other words, to maintain staffs’ commitment in organization, the management must relook the process and procedure of promotion and giving appropriate rewards that are suitable with the enforcement duties of the Royal Customs. The implications of the findings, future research and practice, and the limitations of the present study are also discussed.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Abd Aziz, Mohd Ilhami
author_facet	Abd Aziz, Mohd Ilhami
author_sort	Abd Aziz, Mohd Ilhami
title	Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
title_short	Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
title_full	Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
title_fullStr	Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
title_full_unstemmed	Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor
title_sort	kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai kastam di negeri selangor
granting_institution	Universiti Utara Malaysia
granting_department	School of Government
publishDate	2019
url	https://etd.uum.edu.my/7973/1/818898_1.pdf https://etd.uum.edu.my/7973/2/818898-2.pdf
_version_	1747828298970300416

Kesan kepuasan kerja terhadap komitmen organisasi di kalangan kakitangan pegawai Kastam di Negeri Selangor

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