Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan

Information systems (IS) interoperability has been considered from the main characteristic of successful electronic government (e-Government) projects in the past twenty years. As information systems and technologies are being developed and improved, debates on their success have been constantly dis...

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Main Author:	Sulehat, Naser Ahmad Abdelfattah
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	T58.6-58.62 Management information systems
Online Access:	https://etd.uum.edu.my/7985/1/s900976_01.pdf https://etd.uum.edu.my/7985/2/s900976_02.pdf
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id	my-uum-etd.7985
record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Taib, Azlan Ishak, Khairol Anuar
topic	T58.6-58.62 Management information systems
spellingShingle	T58.6-58.62 Management information systems Sulehat, Naser Ahmad Abdelfattah Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
description	Information systems (IS) interoperability has been considered from the main characteristic of successful electronic government (e-Government) projects in the past twenty years. As information systems and technologies are being developed and improved, debates on their success have been constantly discussed by researchers and scholars. Achieving interoperability among different organizations is a complex task and affected by various aspects. Previous studies have shown that many e-Government projects in developing countries, like Jordan have encountered various problems after the implementation phase. Hence, the objective of this study is to develop an e-Government IS interoperability model for the public sector in Jordan. This study examined the technical, semantic, organizational, and information technology (IT) capability factors that impact IS interoperability focusing on IS interoperability as the key concept to reach successful implementation of interoperability in Jordanian government. To explore the study constructs and their relationships a variety of published literatures concerning the scope of the study has been critically reviewed. Data were collected using the survey method, and 335 questionnaires were distributed to IT staff in 25 Jordanian ministries. Two hundred and thirty one usable questionnaires were returned. The data were analyzed using the partial least squares-structural equation modeling technique (PLS-SEM). The findings revealed that the technical factors (IT infrastructure, security and privacy), a semantic factor (standardization), organizational factors (business process management, IT human resources, return on investment, and risk management), and IT capability (IT knowledge and IT operations) positively affected IS interoperability. On contrary, there was no moderating effect of the IT capability in the relationship between technical, semantic, and organizational factors and IS interoperability among ministries in Jordan. Technical, semantic, organizational, and IT capability factors are good for promoting e-Government IS interoperability.
format	Thesis
qualification_name	Ph.D.
qualification_level	Doctorate
author	Sulehat, Naser Ahmad Abdelfattah
author_facet	Sulehat, Naser Ahmad Abdelfattah
author_sort	Sulehat, Naser Ahmad Abdelfattah
title	Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
title_short	Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
title_full	Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
title_fullStr	Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
title_full_unstemmed	Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan
title_sort	relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in jordan
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2018
url	https://etd.uum.edu.my/7985/1/s900976_01.pdf https://etd.uum.edu.my/7985/2/s900976_02.pdf
_version_	1747828301774192640
spelling	my-uum-etd.79852021-08-11T07:31:33Z Relationships of technical, semantic, and organizational factors on electronic government information systems interoperability in Jordan 2018 Sulehat, Naser Ahmad Abdelfattah Taib, Azlan Ishak, Khairol Anuar School of Business Management School of Business Management T58.6-58.62 Management information systems Information systems (IS) interoperability has been considered from the main characteristic of successful electronic government (e-Government) projects in the past twenty years. As information systems and technologies are being developed and improved, debates on their success have been constantly discussed by researchers and scholars. Achieving interoperability among different organizations is a complex task and affected by various aspects. Previous studies have shown that many e-Government projects in developing countries, like Jordan have encountered various problems after the implementation phase. Hence, the objective of this study is to develop an e-Government IS interoperability model for the public sector in Jordan. This study examined the technical, semantic, organizational, and information technology (IT) capability factors that impact IS interoperability focusing on IS interoperability as the key concept to reach successful implementation of interoperability in Jordanian government. To explore the study constructs and their relationships a variety of published literatures concerning the scope of the study has been critically reviewed. Data were collected using the survey method, and 335 questionnaires were distributed to IT staff in 25 Jordanian ministries. Two hundred and thirty one usable questionnaires were returned. The data were analyzed using the partial least squares-structural equation modeling technique (PLS-SEM). The findings revealed that the technical factors (IT infrastructure, security and privacy), a semantic factor (standardization), organizational factors (business process management, IT human resources, return on investment, and risk management), and IT capability (IT knowledge and IT operations) positively affected IS interoperability. On contrary, there was no moderating effect of the IT capability in the relationship between technical, semantic, and organizational factors and IS interoperability among ministries in Jordan. Technical, semantic, organizational, and IT capability factors are good for promoting e-Government IS interoperability. 2018 Thesis https://etd.uum.edu.my/7985/ https://etd.uum.edu.my/7985/1/s900976_01.pdf text eng public https://etd.uum.edu.my/7985/2/s900976_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdalla, S. (2012). An e-government adoption framework for developing countries: A case study from Sudan. 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