Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy

Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy

The main objective of this study is to examine the effect of the Quality Management practices (QMPs) on innovation performance in the Kingdom of Saudi Arabia (KSA) hospitals. Additionally, the mediating effect of innovation strategy, quality culture and moderating effect of transformation leadership...

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Main Author: Alotaibi, Ghanem
Format: Thesis
Language:eng
eng
Published: 2018
Subjects:
HD28-70 Management
Industrial Management
Online Access:https://etd.uum.edu.my/7993/1/s95251_01.pdf
https://etd.uum.edu.my/7993/2/s95251_02.pdf
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malaysian 1
theses 1
id my-uum-etd.7993
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Mohd. Mokhtar, Sany Sanuri
Taib, Che Azlan
Yusoff, Rushami Zien
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Alotaibi, Ghanem
Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
description The main objective of this study is to examine the effect of the Quality Management practices (QMPs) on innovation performance in the Kingdom of Saudi Arabia (KSA) hospitals. Additionally, the mediating effect of innovation strategy, quality culture and moderating effect of transformation leadership were examined between relationship of QMPs and innovation performance in hospitals of KSA. Data were collected from a population of 268 hospitals in the KSA using a cross-sectional study. A survey method was used for data collection and the questionnaires were personally-administered. Samples of 159 respondents were selected from the hospitals' directors using stratified random sampling. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to test the hypotheses in this study. The results showed that the construct of QMPs positively affect innovation performance in Saudi hospitals. With regard to the mediation of quality culture and innovation strategy, the results proved that both variables have a partial mediation role in the relationship between QMPs and innovation performance. Finally, the results showed that transformational leadership moderates the relationship between QMPs and innovation performance. The results of this study provide important insights to the hospital administrators, policy-makers and researchers in order to have a greater understanding of the effect of quality management practices, quality culture, innovation strategy, transformational leadership and innovation performance. The study concludes that providing quality culture in hospitals positively influences the performance of hospital employees. The health policy-makers should encourage hospital administrators to improve their transformational leadership which will also provide opportunities for the employees to enhance innovation performance in KSA Hospitals.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Alotaibi, Ghanem
author_facet Alotaibi, Ghanem
author_sort Alotaibi, Ghanem
title Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
title_short Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
title_full Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
title_fullStr Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
title_full_unstemmed Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
title_sort impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2018
url https://etd.uum.edu.my/7993/1/s95251_01.pdf
https://etd.uum.edu.my/7993/2/s95251_02.pdf
_version_ 1747828303767535616
spelling my-uum-etd.79932021-11-22T23:50:24Z Impact of quality management practices on innovation performance in hospitals with the intervening roles of quality culture and innovation strategy 2018 Alotaibi, Ghanem Mohd. Mokhtar, Sany Sanuri Taib, Che Azlan Yusoff, Rushami Zien School of Business Management School of Business Management HD28-70 Management. Industrial Management The main objective of this study is to examine the effect of the Quality Management practices (QMPs) on innovation performance in the Kingdom of Saudi Arabia (KSA) hospitals. Additionally, the mediating effect of innovation strategy, quality culture and moderating effect of transformation leadership were examined between relationship of QMPs and innovation performance in hospitals of KSA. Data were collected from a population of 268 hospitals in the KSA using a cross-sectional study. A survey method was used for data collection and the questionnaires were personally-administered. Samples of 159 respondents were selected from the hospitals' directors using stratified random sampling. Partial Least Squares Structural Equation Modelling (PLS-SEM) was used to test the hypotheses in this study. The results showed that the construct of QMPs positively affect innovation performance in Saudi hospitals. With regard to the mediation of quality culture and innovation strategy, the results proved that both variables have a partial mediation role in the relationship between QMPs and innovation performance. Finally, the results showed that transformational leadership moderates the relationship between QMPs and innovation performance. The results of this study provide important insights to the hospital administrators, policy-makers and researchers in order to have a greater understanding of the effect of quality management practices, quality culture, innovation strategy, transformational leadership and innovation performance. The study concludes that providing quality culture in hospitals positively influences the performance of hospital employees. The health policy-makers should encourage hospital administrators to improve their transformational leadership which will also provide opportunities for the employees to enhance innovation performance in KSA Hospitals. 2018 Thesis https://etd.uum.edu.my/7993/ https://etd.uum.edu.my/7993/1/s95251_01.pdf text eng public https://etd.uum.edu.my/7993/2/s95251_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdallah, A. B. (2013). The influence of "soft" and "hard" total quality management (TQM) practices on total productive maintenance (TPM) in Jordanian manufacturing companies. International Journal of Business and Management, 8(21), 1 AbdManaf, N. (2009). Practice follows structure: QM in Malaysian public hospitals. Measuring Business Excellence, 13(1), 23-33. Abernathy, W., & Utterback, J. (1978). Patterns of industrial innovation. 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