Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.

Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.

The purpose of this study is to identify the consultation practices that explains the variance in consultation performance among Royal Custom Department of Malaysia, in Penang. Besides that, the other purpose of this study is to identify the level of consultation performance and its relationships on...

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Main Author: Mohd Shukri, Abdul Wahab
Format: Thesis
Language:eng
Published: 2006
Subjects:
HD61 Risk Management
Online Access:https://etd.uum.edu.my/80/1/mohd.shukri.pdf
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institution Universiti Utara Malaysia
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topic HD61 Risk Management
spellingShingle HD61 Risk Management
Mohd Shukri, Abdul Wahab
Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
description The purpose of this study is to identify the consultation practices that explains the variance in consultation performance among Royal Custom Department of Malaysia, in Penang. Besides that, the other purpose of this study is to identify the level of consultation performance and its relationships on consultation practices through demographic factors. The instrument used to measure dependent and independent variables was developed based on previous study. The dependent variable is the consultation performance (Chang and Williams, 1999). The consultation practices is the independent variable which consists of commitment and vision (Jonker 1995; Lambert, 1993,1997 and Minster, 1993,1997), client relationship (Mitchell, 1995), easy to make business (Jonker et. al., 1995), consultation characteristic (Pottingger, 1998). 320 questionnaires were distributed to personels in the Penang Custom head division according to their programmes intersession 2004/2006. 300 questionnaires were returned back to the researcher and the data gathered was analyzed using the Statistical Package for Social Science (SPSS). The analysis further showed significant difference on consultation practices based on group. The result of regression analysis showed that the consultation personality and commitment and vision affect the consultation performance. Based on these findings, consultation personality factors are the critical dimension and vision should be instilled so as to arouse customs' interest on strategic vision and therefore, helps the nation for excellency in future.
format Thesis
qualification_name masters
qualification_level Master's degree
author Mohd Shukri, Abdul Wahab
author_facet Mohd Shukri, Abdul Wahab
author_sort Mohd Shukri, Abdul Wahab
title Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
title_short Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
title_full Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
title_fullStr Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
title_full_unstemmed Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang.
title_sort peranan konsultasi perkhidmatan dan latihan (pl) dalam meningkatkan prestasi di jabatan kastam: satu kajian kes di cawangan pengurusan korporat kastam diraja malaysia pulau pinang.
granting_institution Universiti Utara Malaysia
granting_department College of Business (COB)
publishDate 2006
url https://etd.uum.edu.my/80/1/mohd.shukri.pdf
_version_ 1747826838524133376
spelling my-uum-etd.802022-09-19T07:44:02Z Peranan Konsultasi Perkhidmatan dan Latihan (PL) Dalam Meningkatkan Prestasi di Jabatan Kastam: Satu Kajian Kes di Cawangan Pengurusan Korporat Kastam Diraja Malaysia Pulau Pinang. 2006-11 Mohd Shukri, Abdul Wahab College of Business (COB) Faculty of Business Management HD61 Risk Management The purpose of this study is to identify the consultation practices that explains the variance in consultation performance among Royal Custom Department of Malaysia, in Penang. Besides that, the other purpose of this study is to identify the level of consultation performance and its relationships on consultation practices through demographic factors. The instrument used to measure dependent and independent variables was developed based on previous study. The dependent variable is the consultation performance (Chang and Williams, 1999). The consultation practices is the independent variable which consists of commitment and vision (Jonker 1995; Lambert, 1993,1997 and Minster, 1993,1997), client relationship (Mitchell, 1995), easy to make business (Jonker et. al., 1995), consultation characteristic (Pottingger, 1998). 320 questionnaires were distributed to personels in the Penang Custom head division according to their programmes intersession 2004/2006. 300 questionnaires were returned back to the researcher and the data gathered was analyzed using the Statistical Package for Social Science (SPSS). The analysis further showed significant difference on consultation practices based on group. The result of regression analysis showed that the consultation personality and commitment and vision affect the consultation performance. Based on these findings, consultation personality factors are the critical dimension and vision should be instilled so as to arouse customs' interest on strategic vision and therefore, helps the nation for excellency in future. 2006-11 Thesis https://etd.uum.edu.my/80/ https://etd.uum.edu.my/80/1/mohd.shukri.pdf text eng public masters masters Universiti Utara Malaysia Abdullah, F. (2005), The development of HEdPERF: a new measuring instrument of service quality for higher education, Internalional Journal of Consumer Studies , online publication, 20 October. Ahmad Sarji Abdul Hamid (1991) Perkhidmatan Awam Yang Berkualiti: Daripada Perspektif Ahmad Sarji Bin Abdul Hamid Kuala Lumpur: Institut Tadbiran Awam Malaysia. Ansoff, I. (1984) Implanting strategic management. Englewood Cliffs, NJ: Prentice Hall Ajzen, I. (1987) Attitudes, traits and actions: Dispositional prediction of behavior in personality and social psychology. In L. 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