Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion

Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion

The public healthcare sector, particularly in developing countries like Pakistan, has a serious problem of nurses’ job satisfaction with limited resources, lack of research, and evidence-based administrative interventions. This study aims to investigate the effect of workplace incivility, despotic l...

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Main Author: Dahri, Abdul Samad
Format: Thesis
Language:eng
eng
Published: 2019
Subjects:
HF5549-5549.5 Personnel Management
Employment
Online Access:https://etd.uum.edu.my/8056/1/s902125_01.pdf
https://etd.uum.edu.my/8056/2/s902125_02.pdf
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institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Ab Hamid, Kamal
topic HF5549-5549.5 Personnel Management
Employment
spellingShingle HF5549-5549.5 Personnel Management
Employment
Dahri, Abdul Samad
Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
description The public healthcare sector, particularly in developing countries like Pakistan, has a serious problem of nurses’ job satisfaction with limited resources, lack of research, and evidence-based administrative interventions. This study aims to investigate the effect of workplace incivility, despotic leadership and emotional exhaustion on nurses’ job satisfaction in public hospitals of Pakistan. Affective Events Theory (AET) assumptions were tested for the negative effect of workplace incivility and despotic leadership on job satisfaction through the mediation of emotional exhaustion. The response was gathered by a selfadministered survey based on stratified random sampling among registered nurses in 24 district public hospitals of Sindh province in Pakistan. The collected data were analysed using the structural equation model (SEM) technique in Smart PLS 3.2.8. The results of PLS-SEM path modeling analyses for a sample of 265 registered nurses revealed that workplace incivility has an insignificant direct effect on job satisfaction. Meanwhile, workplace incivility was positively associated with emotional exhaustion among nurses. The findings also indicated the direct negative effect of despotic leadership in reducing job satisfaction and increasing emotional exhaustion among nurses. Furthermore, bootstrapping results revealed that emotional exhaustion successfully mediated for the indirect relationship between workplace incivility, despotic leadership, and job satisfaction. Practically, empirical evidence of this study provides firm grounds for the HR managers and government policymaker for interventions under limited resources. Institutionalization of ethical working practices must be carefully devised to tackle the negative effects of incivility. Also, the harsh leader-subordinate relations in public hospital should be in harmony to intervene in the negative effect of despotic leadership on nurses’ job satisfaction. Future studies are suggested to extend research in terms of respondents, geographical location and methodology of analysis.
format Thesis
qualification_name Ph.D.
qualification_level Doctorate
author Dahri, Abdul Samad
author_facet Dahri, Abdul Samad
author_sort Dahri, Abdul Samad
title Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
title_short Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
title_full Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
title_fullStr Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
title_full_unstemmed Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
title_sort effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2019
url https://etd.uum.edu.my/8056/1/s902125_01.pdf
https://etd.uum.edu.my/8056/2/s902125_02.pdf
_version_ 1747828313937674240
spelling my-uum-etd.80562022-05-09T03:55:45Z Effect of workplace incivility and despotic leadership on job satisfaction: mediating role of emotional exhaustion 2019 Dahri, Abdul Samad Ab Hamid, Kamal School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment The public healthcare sector, particularly in developing countries like Pakistan, has a serious problem of nurses’ job satisfaction with limited resources, lack of research, and evidence-based administrative interventions. This study aims to investigate the effect of workplace incivility, despotic leadership and emotional exhaustion on nurses’ job satisfaction in public hospitals of Pakistan. Affective Events Theory (AET) assumptions were tested for the negative effect of workplace incivility and despotic leadership on job satisfaction through the mediation of emotional exhaustion. The response was gathered by a selfadministered survey based on stratified random sampling among registered nurses in 24 district public hospitals of Sindh province in Pakistan. The collected data were analysed using the structural equation model (SEM) technique in Smart PLS 3.2.8. The results of PLS-SEM path modeling analyses for a sample of 265 registered nurses revealed that workplace incivility has an insignificant direct effect on job satisfaction. Meanwhile, workplace incivility was positively associated with emotional exhaustion among nurses. The findings also indicated the direct negative effect of despotic leadership in reducing job satisfaction and increasing emotional exhaustion among nurses. Furthermore, bootstrapping results revealed that emotional exhaustion successfully mediated for the indirect relationship between workplace incivility, despotic leadership, and job satisfaction. Practically, empirical evidence of this study provides firm grounds for the HR managers and government policymaker for interventions under limited resources. Institutionalization of ethical working practices must be carefully devised to tackle the negative effects of incivility. Also, the harsh leader-subordinate relations in public hospital should be in harmony to intervene in the negative effect of despotic leadership on nurses’ job satisfaction. Future studies are suggested to extend research in terms of respondents, geographical location and methodology of analysis. 2019 Thesis https://etd.uum.edu.my/8056/ https://etd.uum.edu.my/8056/1/s902125_01.pdf text eng public https://etd.uum.edu.my/8056/2/s902125_02.pdf text eng public Ph.D. doctoral Universiti Utara Malaysia Abdullah, M. A., Mukhtar, F., Wazir, S., Gilani, I., Gorar, Z., & Shaikh, B. T. (2014). The health workforce crisis in Pakistan: a critical review and the way forward. World Health Popul, 15(3), 4-12. 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