Effect of policy and service quality of SOCSO on client satisfaction, moderated by client knowledge

The number of complaints made by SOCSO’s clients towards SOCSO gradually increase. Therefore, the annual goals of SOCSO are not consistently achieved. The policy makers and the service providers of SOCSO need to understand the client’s perception on the quality of service offered. Thus, this researc...

Full description

Saved in:
Bibliographic Details
Main Author: Dinesh Kumar, Saundra Rajan
Format: Thesis
Language:eng
eng
Published: 2019
Subjects:
Online Access:https://etd.uum.edu.my/8066/1/s900766_01.pdf
https://etd.uum.edu.my/8066/2/s900766_02.pdf
Tags: Add Tag