Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels

Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels

The key challenges in the hotel sector are in maintaining employee performance satisfaction and retaining them within the organisation. There is no doubt that these challenges require employee engagement to achieve organisational performance. Past research has shown that factors such as organisation...

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Main Author: Abu Samah, Irza Hanie
Format: Thesis
Language:eng
eng
Published: 2019
Subjects:
HB615-715 Entrepreneurship
Risk and uncertainty
Property
Online Access:https://etd.uum.edu.my/8071/1/s901059_01.pdf
https://etd.uum.edu.my/8071/2/s901059_02.pdf
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id my-uum-etd.8071
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Shamsudin, Abdul Shukor
Darus, Amer
topic HB615-715 Entrepreneurship
Risk and uncertainty
Property
spellingShingle HB615-715 Entrepreneurship
Risk and uncertainty
Property
Abu Samah, Irza Hanie
Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
description The key challenges in the hotel sector are in maintaining employee performance satisfaction and retaining them within the organisation. There is no doubt that these challenges require employee engagement to achieve organisational performance. Past research has shown that factors such as organisational capabilities, employee growth mindset and intrapreneurship have an impact on employee engagement. Therefore, this study aimed to shed light on the relationship between organisational capabilities factors such as employee value proposition (EVP), innovative culture and diversity, with the effect of a mediating variable, namely employee growth mindset, and a moderating variable - intrapreneurship, which has also been studied in linkages of variables for employee engagement. Respondents were among four and five-star hotel workers in Malaysia. Using the structural equation model, the results of the survey respondents revealed that factors such as EVP and diversity, had a significant impact on employee engagement. Meanwhile, with the presence of the growth mindset as a mediating variable, it further reinforces the link between innovative culture and diversity towards employee engagement. Besides, intrapreneurship plays a role as a moderator between variables of growth mindset and employee engagement. The results suggest that the presence of intrapreneurship moderates the relationship between these two variables. This research confirms that employees who contribute too much to the organisation can exhibit fatigue and thus, reduce their potential involvement. This study shows that to increase employee engagement, the human resources in the hospitality sector especially, may be able to take initiatives such as implementing training and development to enhance employee growth mindset, as well as designing helpful and better packages for employees within the organisation. Finally, this research can assist the Ministry of Tourism, Arts and Culture Malaysia in identifying elements that can improve performance in the hotel sector.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Abu Samah, Irza Hanie
author_facet Abu Samah, Irza Hanie
author_sort Abu Samah, Irza Hanie
title Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
title_short Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
title_full Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
title_fullStr Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
title_full_unstemmed Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels
title_sort organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in malaysian four-and five-star hotels
granting_institution Universiti Utara Malaysia
granting_department School of Business Management
publishDate 2019
url https://etd.uum.edu.my/8071/1/s901059_01.pdf
https://etd.uum.edu.my/8071/2/s901059_02.pdf
_version_ 1747828317119053824
spelling my-uum-etd.80712022-08-08T03:31:56Z Organisational capabilities, employee growth mindset, intrapreneurship and employee engagement in Malaysian four-and five-star hotels 2019 Abu Samah, Irza Hanie Shamsudin, Abdul Shukor Darus, Amer School of Business Management School of Business Management HB615-715 Entrepreneurship. Risk and uncertainty. Property The key challenges in the hotel sector are in maintaining employee performance satisfaction and retaining them within the organisation. There is no doubt that these challenges require employee engagement to achieve organisational performance. Past research has shown that factors such as organisational capabilities, employee growth mindset and intrapreneurship have an impact on employee engagement. Therefore, this study aimed to shed light on the relationship between organisational capabilities factors such as employee value proposition (EVP), innovative culture and diversity, with the effect of a mediating variable, namely employee growth mindset, and a moderating variable - intrapreneurship, which has also been studied in linkages of variables for employee engagement. Respondents were among four and five-star hotel workers in Malaysia. Using the structural equation model, the results of the survey respondents revealed that factors such as EVP and diversity, had a significant impact on employee engagement. Meanwhile, with the presence of the growth mindset as a mediating variable, it further reinforces the link between innovative culture and diversity towards employee engagement. Besides, intrapreneurship plays a role as a moderator between variables of growth mindset and employee engagement. The results suggest that the presence of intrapreneurship moderates the relationship between these two variables. This research confirms that employees who contribute too much to the organisation can exhibit fatigue and thus, reduce their potential involvement. This study shows that to increase employee engagement, the human resources in the hospitality sector especially, may be able to take initiatives such as implementing training and development to enhance employee growth mindset, as well as designing helpful and better packages for employees within the organisation. Finally, this research can assist the Ministry of Tourism, Arts and Culture Malaysia in identifying elements that can improve performance in the hotel sector. 2019 Thesis https://etd.uum.edu.my/8071/ https://etd.uum.edu.my/8071/1/s901059_01.pdf text eng public https://etd.uum.edu.my/8071/2/s901059_02.pdf text eng public phd doctoral Universiti Utara Malaysia Abdul Halim, H., Ahmad, N. 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