The role of leaders' emotions management towards leadership effectiveness in non-government organizations

The role of leaders' emotions management towards leadership effectiveness in non-government organizations

Non-government organizations are challenged with ineffective leadership due to leaders’ inappropriate management of emotions that lead towards unfavorable followers’ attitudes and behaviors. Therefore, this study is undertaken to examine the role of leaders’ emotions management towards leadership ef...

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Main Author: Nisar, Qasim Ali
Format: Thesis
Language:eng
eng
Published: 2019
Subjects:
HD58.9 Organizational Effectiveness.
Online Access:https://etd.uum.edu.my/8105/1/s901691_01.pdf
https://etd.uum.edu.my/8105/2/s901691_02.pdf
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id my-uum-etd.8105
record_format uketd_dc
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
advisor Othman, Noraini
Mustafa Kamil, Bidayatul Akmal
topic HD58.9 Organizational Effectiveness.
HD58.9 Organizational Effectiveness.
spellingShingle HD58.9 Organizational Effectiveness.
HD58.9 Organizational Effectiveness.
Nisar, Qasim Ali
The role of leaders' emotions management towards leadership effectiveness in non-government organizations
description Non-government organizations are challenged with ineffective leadership due to leaders’ inappropriate management of emotions that lead towards unfavorable followers’ attitudes and behaviors. Therefore, this study is undertaken to examine the role of leaders’ emotions management towards leadership effectiveness. It aims to investigate the effect of leaders’ emotional labor strategies, emotional intelligence, and emotional consonance on followers’ attitudes (emotional engagement and positive emotional reactions) and behaviors (task performance and organizational citizenship behavior). It further scrutinizes the mediating effect of perceived transformational leadership and the moderating effect of perceived emotional sincerity. The target population was leaders and their direct followers in NGOs of Malaysia and Pakistan. Survey questionnaire method was employed, and data were collected from 374 and 383 dyads (leader-follower) respectively by using cluster sampling. PLS-SEM was used for statistical analysis. Findings revealed that leaders’ emotions management played a significant role in shaping followers’ attitudes and behaviors that lead towards leadership effectiveness in NGOs. Leaders’ emotional labor strategies, emotional intelligence, and emotional consonance were related to perceived transformational leadership as well as followers’ attitudes and behaviors. Furthermore, perceived transformational leadership significantly mediated the relationship of leaders’ emotional labor strategies, emotional intelligence, and emotional consonance with followers’ attitudes and behaviors in both countries. Moreover, perceived emotional sincerity moderated the relationship of leaders’ emotional labor strategies with followers’ attitudes and behaviors in both Pakistani and Malaysian NGOs. Few relationships were found to be insignificant in both countries due to contextual factors and particular research settings. Multi-group comparison was also carried out in the study which signified that few relationships were significantly different due to cultural differences. This study enriches the body of knowledge by integrating leaders’ emotions with followers’ attitudes and behaviors. It also provides guidelines to NGOs regarding the management of their leaders’ emotions effectively.
format Thesis
qualification_name Doctor of Philosophy (PhD.)
qualification_level Doctorate
author Nisar, Qasim Ali
author_facet Nisar, Qasim Ali
author_sort Nisar, Qasim Ali
title The role of leaders' emotions management towards leadership effectiveness in non-government organizations
title_short The role of leaders' emotions management towards leadership effectiveness in non-government organizations
title_full The role of leaders' emotions management towards leadership effectiveness in non-government organizations
title_fullStr The role of leaders' emotions management towards leadership effectiveness in non-government organizations
title_full_unstemmed The role of leaders' emotions management towards leadership effectiveness in non-government organizations
title_sort role of leaders' emotions management towards leadership effectiveness in non-government organizations
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2019
url https://etd.uum.edu.my/8105/1/s901691_01.pdf
https://etd.uum.edu.my/8105/2/s901691_02.pdf
_version_ 1747828326160924672
spelling my-uum-etd.81052022-08-18T06:22:24Z The role of leaders' emotions management towards leadership effectiveness in non-government organizations 2019 Nisar, Qasim Ali Othman, Noraini Mustafa Kamil, Bidayatul Akmal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. HF5549-5549.5 Personnel Management. Employment Non-government organizations are challenged with ineffective leadership due to leaders’ inappropriate management of emotions that lead towards unfavorable followers’ attitudes and behaviors. Therefore, this study is undertaken to examine the role of leaders’ emotions management towards leadership effectiveness. It aims to investigate the effect of leaders’ emotional labor strategies, emotional intelligence, and emotional consonance on followers’ attitudes (emotional engagement and positive emotional reactions) and behaviors (task performance and organizational citizenship behavior). It further scrutinizes the mediating effect of perceived transformational leadership and the moderating effect of perceived emotional sincerity. The target population was leaders and their direct followers in NGOs of Malaysia and Pakistan. Survey questionnaire method was employed, and data were collected from 374 and 383 dyads (leader-follower) respectively by using cluster sampling. PLS-SEM was used for statistical analysis. Findings revealed that leaders’ emotions management played a significant role in shaping followers’ attitudes and behaviors that lead towards leadership effectiveness in NGOs. Leaders’ emotional labor strategies, emotional intelligence, and emotional consonance were related to perceived transformational leadership as well as followers’ attitudes and behaviors. Furthermore, perceived transformational leadership significantly mediated the relationship of leaders’ emotional labor strategies, emotional intelligence, and emotional consonance with followers’ attitudes and behaviors in both countries. Moreover, perceived emotional sincerity moderated the relationship of leaders’ emotional labor strategies with followers’ attitudes and behaviors in both Pakistani and Malaysian NGOs. Few relationships were found to be insignificant in both countries due to contextual factors and particular research settings. Multi-group comparison was also carried out in the study which signified that few relationships were significantly different due to cultural differences. This study enriches the body of knowledge by integrating leaders’ emotions with followers’ attitudes and behaviors. It also provides guidelines to NGOs regarding the management of their leaders’ emotions effectively. 2019 Thesis https://etd.uum.edu.my/8105/ https://etd.uum.edu.my/8105/1/s901691_01.pdf text eng public https://etd.uum.edu.my/8105/2/s901691_02.pdf text eng public phd doctoral Universiti Utara Malaysia Ab Hamid, M., Sami, W., & Sidek, M. M. (2017). Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion. Paper presented at the Journal of Physics: Conference Series. Abbas, M. Y. (2013). Social cohesion of the malaysian cul-de-sac neighborhoods: Brief critical review of concepts. Asian Journal of Environment-Behaviour Studies, 4(11), 99-107. Abdullah, A., Marzbali, M. H., Tilaki, M. J. M., & Bahauddin, A. (2018). Does permeability romote social cohesion. Asian Journal of Behavioural Studies, 3(10), 87-94. Afaq, A. (2016). Capacity development and leadership challenges in the NGO sector of Pakistan. (Doctor of Philosophy), Florida State University. 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