Workplace violence against emergency department workers in University Malaya Medical Center

Healthcare workers are at higher risk to the exposure of workplace violence by sixteen times compared to any other professional. Emergency Department (ED) are at a greater risk of such events. The objectives of this study were to describe the frequency, the contributing factors and the reporting of...

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Main Author:	Satderi, Saidah
Format:	Thesis
Language:	eng eng
Published:	2019
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/8111/1/822469_1.pdf https://etd.uum.edu.my/8111/2/822469-2.pdf
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record_format	uketd_dc
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Satderi, Saidah Workplace violence against emergency department workers in University Malaya Medical Center
description	Healthcare workers are at higher risk to the exposure of workplace violence by sixteen times compared to any other professional. Emergency Department (ED) are at a greater risk of such events. The objectives of this study were to describe the frequency, the contributing factors and the reporting of workplace violence against ED workers in University Malaya Medical Center (UMMC), as well as to identify if there is any significant difference in frequency of violence, the feeling of safety and the level of confidence when dealing with workplace violence, based on demographic and occupational characteristics. A cross-sectional study design was conducted from November to December 2018 using quota sampling technique. The questionnaire was adapted from Alshehri (2016) and Kowalenko et al., (2013). Descriptive statistics, Independent t-test, and Analysis of Variance (ANOVA) were used to analyze the data. Two hundred and twenty-six ED workers in UMMC completed the survey. The most common types of violence found to be verbal abuse (100%), followed by physical violence (53%), threats (44%) and sexual harassment (32%). Workplace violence was frequent in the ED of UMMC with each worker experienced at least one episode of verbal abuse in the past 12 months. ‘Waiting time to receive service' and ‘failure to fulfill patients or visitors desire' were the most common contributing factors for violence in ED. Majority of the victim did not report the violent incident with ‘no benefit in writing' and ‘incident was not important' being the common reason. There was a statistically significant difference in the frequency of violence based on education and occupation. Nurses were the most exposed profession to workplace violence compared to other professions. Those with less working experience and Healthcare assistant significantly felt less safe compared to other professions in the ED. Those with more experience, being male, and working as Security guard felt more confident in managing violence at the workplace. Understanding the nature of violence in the workplace is the first step before further developing effective strategies to manage the problem. Enforcement of policies, and establishing a continuous training program could enhance workplace safety for healthcare workers.
format	Thesis
qualification_name	Master of Philosophy (MPhil)
qualification_level	Master's degree
author	Satderi, Saidah
author_facet	Satderi, Saidah
author_sort	Satderi, Saidah
title	Workplace violence against emergency department workers in University Malaya Medical Center
title_short	Workplace violence against emergency department workers in University Malaya Medical Center
title_full	Workplace violence against emergency department workers in University Malaya Medical Center
title_fullStr	Workplace violence against emergency department workers in University Malaya Medical Center
title_full_unstemmed	Workplace violence against emergency department workers in University Malaya Medical Center
title_sort	workplace violence against emergency department workers in university malaya medical center
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/8111/1/822469_1.pdf https://etd.uum.edu.my/8111/2/822469-2.pdf
_version_	1747828327946649600
spelling	my-uum-etd.81112022-04-13T03:00:06Z Workplace violence against emergency department workers in University Malaya Medical Center 2019 Satderi, Saidah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management Healthcare workers are at higher risk to the exposure of workplace violence by sixteen times compared to any other professional. Emergency Department (ED) are at a greater risk of such events. The objectives of this study were to describe the frequency, the contributing factors and the reporting of workplace violence against ED workers in University Malaya Medical Center (UMMC), as well as to identify if there is any significant difference in frequency of violence, the feeling of safety and the level of confidence when dealing with workplace violence, based on demographic and occupational characteristics. A cross-sectional study design was conducted from November to December 2018 using quota sampling technique. The questionnaire was adapted from Alshehri (2016) and Kowalenko et al., (2013). Descriptive statistics, Independent t-test, and Analysis of Variance (ANOVA) were used to analyze the data. Two hundred and twenty-six ED workers in UMMC completed the survey. The most common types of violence found to be verbal abuse (100%), followed by physical violence (53%), threats (44%) and sexual harassment (32%). Workplace violence was frequent in the ED of UMMC with each worker experienced at least one episode of verbal abuse in the past 12 months. ‘Waiting time to receive service' and ‘failure to fulfill patients or visitors desire' were the most common contributing factors for violence in ED. Majority of the victim did not report the violent incident with ‘no benefit in writing' and ‘incident was not important' being the common reason. There was a statistically significant difference in the frequency of violence based on education and occupation. Nurses were the most exposed profession to workplace violence compared to other professions. Those with less working experience and Healthcare assistant significantly felt less safe compared to other professions in the ED. Those with more experience, being male, and working as Security guard felt more confident in managing violence at the workplace. Understanding the nature of violence in the workplace is the first step before further developing effective strategies to manage the problem. Enforcement of policies, and establishing a continuous training program could enhance workplace safety for healthcare workers. 2019 Thesis https://etd.uum.edu.my/8111/ https://etd.uum.edu.my/8111/1/822469_1.pdf text eng public https://etd.uum.edu.my/8111/2/822469-2.pdf text eng public mphil masters Universiti Utara Malaysia Abbas, R. A., & Selim, S. F. (2011). 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Workplace violence against emergency department workers in University Malaya Medical Center

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