Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur

Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur

Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, work...

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Main Author: Wan Abdullah, Wan Mohammad Shahrom
Format: Thesis
Language:eng
eng
eng
Published: 2019
Subjects:
HD58.7 Organizational Behavior.
Online Access:https://etd.uum.edu.my/8224/1/s821252_01.pdf
https://etd.uum.edu.my/8224/2/s821252_02.pdf
https://etd.uum.edu.my/8224/3/821252%20REFERENCES.docx
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spelling my-uum-etd.82242022-04-13T02:44:50Z Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur 2019 Wan Abdullah, Wan Mohammad Shahrom Md Said, Nor Pujawati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, working environment, training development, performance recognition, supervision and work life balance) and motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. The research conducted using survey method and a total of 75 questionnaires were distributed to the call centre employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. Sample size was selected using simple random sampling. To test the hypotheses of research study, researcher used descriptive, correlative, and multi regression analysis using SPSS version 22. Job motivation was selected as the dependent variable and 6 hypotheses have been developed. Multiple regression analysis showed that .704 factor explained in the research study. Pearson correlation analysis showed that the all result hypotheses are accepted and have positive relationships between job motivations. Finding and suggestion for future research studies and recommendations are suggested for manager implementation in a workplace context. 2019 Thesis https://etd.uum.edu.my/8224/ https://etd.uum.edu.my/8224/1/s821252_01.pdf text eng 2022-04-16 public https://etd.uum.edu.my/8224/2/s821252_02.pdf text eng public https://etd.uum.edu.my/8224/3/821252%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Md Said, Nor Pujawati
topic HD58.7 Organizational Behavior.
spellingShingle HD58.7 Organizational Behavior.
Wan Abdullah, Wan Mohammad Shahrom
Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
description Motivational encouragements of employees contribute to more participation to a higher quality of human resources in the organization and consequently give better performance in respective organizations. The purpose of this study is to determine the relationship of independent variables (Salary, working environment, training development, performance recognition, supervision and work life balance) and motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. The research conducted using survey method and a total of 75 questionnaires were distributed to the call centre employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur. Sample size was selected using simple random sampling. To test the hypotheses of research study, researcher used descriptive, correlative, and multi regression analysis using SPSS version 22. Job motivation was selected as the dependent variable and 6 hypotheses have been developed. Multiple regression analysis showed that .704 factor explained in the research study. Pearson correlation analysis showed that the all result hypotheses are accepted and have positive relationships between job motivations. Finding and suggestion for future research studies and recommendations are suggested for manager implementation in a workplace context.
format Thesis
qualification_name other
qualification_level Master's degree
author Wan Abdullah, Wan Mohammad Shahrom
author_facet Wan Abdullah, Wan Mohammad Shahrom
author_sort Wan Abdullah, Wan Mohammad Shahrom
title Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
title_short Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
title_full Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
title_fullStr Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
title_full_unstemmed Motivation among call centre operation employees in Astro GS Shop Sdn Bhd at Bangsar South, Kuala Lumpur
title_sort motivation among call centre operation employees in astro gs shop sdn bhd at bangsar south, kuala lumpur
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2019
url https://etd.uum.edu.my/8224/1/s821252_01.pdf
https://etd.uum.edu.my/8224/2/s821252_02.pdf
https://etd.uum.edu.my/8224/3/821252%20REFERENCES.docx
_version_ 1747828355208577024

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