Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia

Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the intr...

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Main Author:	Nur Ainil Khairina, Ibrahim
Format:	Thesis
Language:	eng eng
Published:	2018
Subjects:	HG Finance
Online Access:	https://etd.uum.edu.my/8236/1/s821911_01.pdf https://etd.uum.edu.my/8236/2/821911%20REFERENCES.docx
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id	my-uum-etd.8236
record_format	uketd_dc
spelling	my-uum-etd.82362021-05-10T06:47:03Z Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia 2018 Nur Ainil Khairina, Ibrahim Abu Bakar, Nashirah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HG Finance Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the introduction of Internet banking in the year 2000s, electronic banking has become an important product and services provided by the banking institutions including Islamic banks in Malaysia. This study aims to explore the factor influencing the customer to adopt e-banking in Islamic bank. The determinants obtained by the researcher from the previous studies are perceived ease of use, security, speed, and fees and charge. Questionnaires are distributed to 400 customers of Islamic banks. Out of total 400 respondents, 376 questionnaires were usable. The finding shows all the independent variables are positive correlated with customer to adopt e-banking. Analysis shows all the determinants have a positive relationship with the customers to adopt e-banking in Islamic banks. This result reported in this research are useful the bankers to improve their system and giving consumers an awareness of the advantages of using product and services in Islamic bank. In future research, other variables can be explored to study on the researcher recommended to specific categories of customer bank which is from the generation Z because they born and grow up in digital era with a variety of sophisticated technologies. In addition, from that study can identify the awareness about religiosity and the halal product and services among the young generation. 2018 Thesis https://etd.uum.edu.my/8236/ https://etd.uum.edu.my/8236/1/s821911_01.pdf text eng public https://etd.uum.edu.my/8236/2/821911%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Abu Bakar, Nashirah
topic	HG Finance
spellingShingle	HG Finance Nur Ainil Khairina, Ibrahim Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
description	Electronic banking or known as e-banking is not a new phenomenon to the people nowadays. Developments in information technology and telecommunications have set in motion an electronic revolution in the Malaysian banking sector. Starting with the Automated Teller Machines (ATM) in 1970s till the introduction of Internet banking in the year 2000s, electronic banking has become an important product and services provided by the banking institutions including Islamic banks in Malaysia. This study aims to explore the factor influencing the customer to adopt e-banking in Islamic bank. The determinants obtained by the researcher from the previous studies are perceived ease of use, security, speed, and fees and charge. Questionnaires are distributed to 400 customers of Islamic banks. Out of total 400 respondents, 376 questionnaires were usable. The finding shows all the independent variables are positive correlated with customer to adopt e-banking. Analysis shows all the determinants have a positive relationship with the customers to adopt e-banking in Islamic banks. This result reported in this research are useful the bankers to improve their system and giving consumers an awareness of the advantages of using product and services in Islamic bank. In future research, other variables can be explored to study on the researcher recommended to specific categories of customer bank which is from the generation Z because they born and grow up in digital era with a variety of sophisticated technologies. In addition, from that study can identify the awareness about religiosity and the halal product and services among the young generation.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Nur Ainil Khairina, Ibrahim
author_facet	Nur Ainil Khairina, Ibrahim
author_sort	Nur Ainil Khairina, Ibrahim
title	Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
title_short	Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
title_full	Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
title_fullStr	Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
title_full_unstemmed	Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia
title_sort	factors influencing the customer to adopt e-banking: a study of full-fledged islamic bank in northern region of malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8236/1/s821911_01.pdf https://etd.uum.edu.my/8236/2/821911%20REFERENCES.docx
_version_	1747828357663293440

Factors influencing the customer to adopt e-banking: A study of full-fledged Islamic bank in northern region of Malaysia

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