Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur

The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance...

Full description

Saved in:

Bibliographic Details
Main Author:	Jasmin, Abd Sani
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/8266/1/s820117_01.pdf https://etd.uum.edu.my/8266/2/s820117_02.pdf https://etd.uum.edu.my/8266/3/s820117_references.docx
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.8266
record_format	uketd_dc
spelling	my-uum-etd.82662022-05-09T04:34:19Z Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur 2019 Jasmin, Abd Sani Mohd Yunus, Jasmani Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership. 2019 Thesis https://etd.uum.edu.my/8266/ https://etd.uum.edu.my/8266/1/s820117_01.pdf text eng public https://etd.uum.edu.my/8266/2/s820117_02.pdf text eng public https://etd.uum.edu.my/8266/3/s820117_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Mohd Yunus, Jasmani
topic	HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. Jasmin, Abd Sani Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
description	The aims of this study are to know the effect of employee’s behaviors on authentic leadership and determined important impact towards their authentic leaders. The main objective in research to determine the relationship between interpersonal trusts, occupational self-efficacy, role-based performance and work engagement toward the authentic leadership among employee at CIMB call centre in Kuala Lumpur. One hundred and twenty one of call centre employees involved in this study. Finding of research discovered that all independent variables have significant relationship and with percentage of 40.4 % in influence on authentic leadership.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Jasmin, Abd Sani
author_facet	Jasmin, Abd Sani
author_sort	Jasmin, Abd Sani
title	Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_short	Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_full	Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_fullStr	Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_full_unstemmed	Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur
title_sort	employee behaviors on authentic leadership in cimb bank contact centre department at kuala lumpur
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/8266/1/s820117_01.pdf https://etd.uum.edu.my/8266/2/s820117_02.pdf https://etd.uum.edu.my/8266/3/s820117_references.docx
_version_	1747828364258836480

Employee behaviors on authentic leadership in CIMB bank contact centre department at Kuala Lumpur

Similar Items