Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia
The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the...
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2020
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| Online Access: | https://etd.uum.edu.my/8298/1/s823461_01.pdf https://etd.uum.edu.my/8298/2/s823461_02.pdf https://etd.uum.edu.my/8298/3/823461%20REFERENCES.docx |
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my-uum-etd.82982023-10-18T08:02:55Z Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia 2020 Hng, Cung Siong Hooi Sin, Soo Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management HF5001-6182 Business The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization. 2020 Thesis https://etd.uum.edu.my/8298/ https://etd.uum.edu.my/8298/1/s823461_01.pdf text eng public https://etd.uum.edu.my/8298/2/s823461_02.pdf text eng public https://etd.uum.edu.my/8298/3/823461%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia |
| institution |
Universiti Utara Malaysia |
| collection |
UUM ETD |
| language |
eng eng eng |
| advisor |
Hooi Sin, Soo |
| topic |
HD28-70 Management Industrial Management HF5001-6182 Business |
| spellingShingle |
HD28-70 Management Industrial Management HF5001-6182 Business Hng, Cung Siong Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| description |
The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization. |
| format |
Thesis |
| qualification_name |
other |
| qualification_level |
Master's degree |
| author |
Hng, Cung Siong |
| author_facet |
Hng, Cung Siong |
| author_sort |
Hng, Cung Siong |
| title |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| title_short |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| title_full |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| title_fullStr |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| title_full_unstemmed |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
| title_sort |
job demands, job resources and work stress: a study among customs officers in malaysia |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
Othman Yeop Abdullah Graduate School of Business |
| publishDate |
2020 |
| url |
https://etd.uum.edu.my/8298/1/s823461_01.pdf https://etd.uum.edu.my/8298/2/s823461_02.pdf https://etd.uum.edu.my/8298/3/823461%20REFERENCES.docx |
| _version_ |
1783729374868013056 |