Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia

ERP entails the managing and planning of company’s resources in the most productive, effectiveness and profitable manner. It allows companies to integrate their information and business processes in a predetermined manner to ensure profitability and efficiency. Although, successful ERP implementati...

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Main Author:	Ang, Moon Thiak
Format:	Thesis
Language:	eng eng eng eng
Published:	2018
Subjects:	T58.5-58.64 Information technology HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/8332/1/Deposit%20Permission_s93780.pdf https://etd.uum.edu.my/8332/2/s93780_01.pdf https://etd.uum.edu.my/8332/3/s93780_references.docx https://etd.uum.edu.my/8332/5/s93780_02.pdf
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id	my-uum-etd.8332
record_format	uketd_dc
spelling	my-uum-etd.83322021-11-22T02:41:44Z Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia 2018 Ang, Moon Thiak Hassan, Shahizan Mohd, Haslina Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.5-58.64 Information technology HF5001-6182 Business ERP entails the managing and planning of company’s resources in the most productive, effectiveness and profitable manner. It allows companies to integrate their information and business processes in a predetermined manner to ensure profitability and efficiency. Although, successful ERP implementation comes with various business competitive advantages however; Small and Medium Enterprises (SMEs) are facing great difficulties and challenges in achieving successful ERP implementation compared with Large Enterprises (LEs). Thus, this thesis proposed ERP implementation framework for SMEs which can reduce high degree of complex organization changes and enhance successful ERP implementation. This study makes used qualitative one-on-one in-depth interview research design. There are sixty respondents for this study from five different positions such as I.T personnel, ERP constants/Project Manager, ERP users, top management and customers. Those sixty respondents are from twelve different companies within northern region of Malaysia. The gender disparity of 60% to 40% ratio of male to female respondents was observed. This depicts that most SMEs assigned key personnel positions to males compared with females on ERP administration. In addition, most of the respondents are first degree (BSc) holders making 90% while the other 10% are second degree (Masters) holders. The findings of this study identified eight CSFs and seven CFFs that influence successful implementation of ERP in SMEs. The study has been able to propose an ERP implementation framework specifically targeted at the SMEs. The framework strengthens the position of existing ERP implementation framework through explication of the importance of ERP implementation in SMEs. This study specifically argues that factors such as funding, time and customization are very imperative for the successful implementation of ERP in SMEs which are missing in many past studies. 2018 Thesis https://etd.uum.edu.my/8332/ https://etd.uum.edu.my/8332/1/Deposit%20Permission_s93780.pdf text eng public https://etd.uum.edu.my/8332/2/s93780_01.pdf text eng 2022-09-11 public https://etd.uum.edu.my/8332/3/s93780_references.docx text eng public https://etd.uum.edu.my/8332/5/s93780_02.pdf text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Hassan, Shahizan Mohd, Haslina
topic	T58.5-58.64 Information technology HF5001-6182 Business
spellingShingle	T58.5-58.64 Information technology HF5001-6182 Business Ang, Moon Thiak Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
description	ERP entails the managing and planning of company’s resources in the most productive, effectiveness and profitable manner. It allows companies to integrate their information and business processes in a predetermined manner to ensure profitability and efficiency. Although, successful ERP implementation comes with various business competitive advantages however; Small and Medium Enterprises (SMEs) are facing great difficulties and challenges in achieving successful ERP implementation compared with Large Enterprises (LEs). Thus, this thesis proposed ERP implementation framework for SMEs which can reduce high degree of complex organization changes and enhance successful ERP implementation. This study makes used qualitative one-on-one in-depth interview research design. There are sixty respondents for this study from five different positions such as I.T personnel, ERP constants/Project Manager, ERP users, top management and customers. Those sixty respondents are from twelve different companies within northern region of Malaysia. The gender disparity of 60% to 40% ratio of male to female respondents was observed. This depicts that most SMEs assigned key personnel positions to males compared with females on ERP administration. In addition, most of the respondents are first degree (BSc) holders making 90% while the other 10% are second degree (Masters) holders. The findings of this study identified eight CSFs and seven CFFs that influence successful implementation of ERP in SMEs. The study has been able to propose an ERP implementation framework specifically targeted at the SMEs. The framework strengthens the position of existing ERP implementation framework through explication of the importance of ERP implementation in SMEs. This study specifically argues that factors such as funding, time and customization are very imperative for the successful implementation of ERP in SMEs which are missing in many past studies.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Ang, Moon Thiak
author_facet	Ang, Moon Thiak
author_sort	Ang, Moon Thiak
title	Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
title_short	Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
title_full	Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
title_fullStr	Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
title_full_unstemmed	Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia
title_sort	implementation framework of enterprise resource planning for small and medium enterprises in northern states of malaysia
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8332/1/Deposit%20Permission_s93780.pdf https://etd.uum.edu.my/8332/2/s93780_01.pdf https://etd.uum.edu.my/8332/3/s93780_references.docx https://etd.uum.edu.my/8332/5/s93780_02.pdf
_version_	1747828374798073856

Implementation framework of enterprise resource planning for small and medium enterprises in Northern States of Malaysia

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