Information system adoption among small medium enterprises in the Malaysian printing industry

Many researchers have acknowledged the importance of adopting the Information System (IS) to enhance an organization’s performance. In Malaysia, very few studies have examined the extent of IS adoption from a business process perspective. The objective of this study was to determine the technologic...

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Main Author:	Hiew, Tze Kong
Format:	Thesis
Language:	eng eng eng eng
Published:	2018
Subjects:	T58.5-58.64 Information technology HD60 Small Business.
Online Access:	https://etd.uum.edu.my/8378/1/Deposit%20Permission_s93879.pdf https://etd.uum.edu.my/8378/2/s93879_01.pdf https://etd.uum.edu.my/8378/3/s93879_02.pdf https://etd.uum.edu.my/8378/4/s93879%20references.docx
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id	my-uum-etd.8378
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spelling	my-uum-etd.83782021-06-23T03:53:52Z Information system adoption among small medium enterprises in the Malaysian printing industry 2018 Hiew, Tze Kong Hassan, Shahizan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business T58.5-58.64 Information technology HD60 Small Business. Many researchers have acknowledged the importance of adopting the Information System (IS) to enhance an organization’s performance. In Malaysia, very few studies have examined the extent of IS adoption from a business process perspective. The objective of this study was to determine the technological, organizational and environmental factors that influence the extent of IS adoption among the small and medium sized enterprises (SMEs) in the printing industry. In addition, the moderating influence of owners/CEOs’ innovativeness in the relationship between the determinants and the extent of IS adoption was also examined. A six-factor framework of three contexts from the technological-organizational-environmental (TOE) theory was used to examine the extent of IS adoption in the business processes. The business processes examined were adapted from Porter’s business value chain. A structured questionnaire for the attention of owners/CEOs of the printing companies was used to obtain the data and measure the variables. The six independent variables examined consisted of three technological factors (relative advantage, compatibility and complexity of technology), one organizational factor (firm’s resources) and two environmental factors (customers’ pressure and competition). The dependent variable was the extent of IS adoption for business processes, measured by internal communication, internal administration, outbound communication, order-taking, inbound communication and procurement. The findings showed that resources and relative advantage influence the overall extent of IS adoption. Relative advantage and firm’s resources influence IS adoption for internal communication. Relative advantage and firm’s resources influence IS adoption for outbound communication. Firm’s resources and competition influence IS adoption of order-taking. Relative advantage, firm’s resources and customers’ pressure influence IS adoption for inbound communication. Compatibility and firm’s resources influence IS adoption for procurement. However, owners/CEOs’ innovativeness does not moderate the influence of the relationship between the antecedents and the extent of IS adoption of all the business processes. 2018 Thesis https://etd.uum.edu.my/8378/ https://etd.uum.edu.my/8378/1/Deposit%20Permission_s93879.pdf text eng public https://etd.uum.edu.my/8378/2/s93879_01.pdf text eng staffonly https://etd.uum.edu.my/8378/3/s93879_02.pdf text eng public https://etd.uum.edu.my/8378/4/s93879%20references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Hassan, Shahizan
topic	T58.5-58.64 Information technology HD60 Small Business.
spellingShingle	T58.5-58.64 Information technology HD60 Small Business. Hiew, Tze Kong Information system adoption among small medium enterprises in the Malaysian printing industry
description	Many researchers have acknowledged the importance of adopting the Information System (IS) to enhance an organization’s performance. In Malaysia, very few studies have examined the extent of IS adoption from a business process perspective. The objective of this study was to determine the technological, organizational and environmental factors that influence the extent of IS adoption among the small and medium sized enterprises (SMEs) in the printing industry. In addition, the moderating influence of owners/CEOs’ innovativeness in the relationship between the determinants and the extent of IS adoption was also examined. A six-factor framework of three contexts from the technological-organizational-environmental (TOE) theory was used to examine the extent of IS adoption in the business processes. The business processes examined were adapted from Porter’s business value chain. A structured questionnaire for the attention of owners/CEOs of the printing companies was used to obtain the data and measure the variables. The six independent variables examined consisted of three technological factors (relative advantage, compatibility and complexity of technology), one organizational factor (firm’s resources) and two environmental factors (customers’ pressure and competition). The dependent variable was the extent of IS adoption for business processes, measured by internal communication, internal administration, outbound communication, order-taking, inbound communication and procurement. The findings showed that resources and relative advantage influence the overall extent of IS adoption. Relative advantage and firm’s resources influence IS adoption for internal communication. Relative advantage and firm’s resources influence IS adoption for outbound communication. Firm’s resources and competition influence IS adoption of order-taking. Relative advantage, firm’s resources and customers’ pressure influence IS adoption for inbound communication. Compatibility and firm’s resources influence IS adoption for procurement. However, owners/CEOs’ innovativeness does not moderate the influence of the relationship between the antecedents and the extent of IS adoption of all the business processes.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Hiew, Tze Kong
author_facet	Hiew, Tze Kong
author_sort	Hiew, Tze Kong
title	Information system adoption among small medium enterprises in the Malaysian printing industry
title_short	Information system adoption among small medium enterprises in the Malaysian printing industry
title_full	Information system adoption among small medium enterprises in the Malaysian printing industry
title_fullStr	Information system adoption among small medium enterprises in the Malaysian printing industry
title_full_unstemmed	Information system adoption among small medium enterprises in the Malaysian printing industry
title_sort	information system adoption among small medium enterprises in the malaysian printing industry
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8378/1/Deposit%20Permission_s93879.pdf https://etd.uum.edu.my/8378/2/s93879_01.pdf https://etd.uum.edu.my/8378/3/s93879_02.pdf https://etd.uum.edu.my/8378/4/s93879%20references.docx
_version_	1747828381674635264

Information system adoption among small medium enterprises in the Malaysian printing industry

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