Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company

Global challenges associated with the downfall of crude oil price, caused several consequences at organizational human resources level in the form of retrenchment, downsizing and resource restructuring to cope up with the business volatility. Malaysian oil companies are not exempted from such busine...

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Bibliographic Details
Main Author:	Renu, Vahmanithy
Format:	Thesis
Language:	eng eng aa eng
Published:	2019
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/8408/1/Deposit%20Permission_s95190.pdf https://etd.uum.edu.my/8408/2/s95190_01.pdf https://etd.uum.edu.my/8408/3/s95190_02.pdf https://etd.uum.edu.my/8408/4/s95190%20references.docx
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id	my-uum-etd.8408
record_format	uketd_dc
spelling	my-uum-etd.84082021-06-29T06:57:26Z Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company 2019 Renu, Vahmanithy Verma, Bharat Bhushan Abd Rahim, Nazahah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment Global challenges associated with the downfall of crude oil price, caused several consequences at organizational human resources level in the form of retrenchment, downsizing and resource restructuring to cope up with the business volatility. Malaysian oil companies are not exempted from such business consequences. In this context, a study was conducted in upstream business units of PETRONAS Sdn Bhd, Oil and Gas Company, where more organizational restructuring was witnessed, to examine the effect of servant leadership on employee trust, employee engagement and employee performance. In order to explore the relationship, this research posed five research questions and seven hypotheses, between the independent variable servant leadership, and dependent variables employee trust, employee engagement and employee performance. Following deductive approach, a cross sectional descriptive study design was applied. Arriving at a sample size of 399 employees, the study followed two sampling techniques, stratified disproportionate sampling and purposive sampling. Structural equation modelling analysis was done with SmartPLS 3.0 structural equation. The findings clearly indicated that servant leadership positively influenced employee trust, employee engagement and employee performance. The findings also indicated that employee trust and employee engagement partially mediates the effect of servant leadership on employee performance. The study has extended practical implications to Human Resource department in PETRONAS Sdn Bhd, in their decision whether to adapt servant leadership orientations during business volatile situations, in order to establish better employee trust, employee engagement and employee performance. The study also extended better knowledge implication by incorporating recent reviews of literatures and facilitating advancement of knowledge. The study provided better insights into the role of servant leadership for better organizational performance. 2019 Thesis https://etd.uum.edu.my/8408/ https://etd.uum.edu.my/8408/1/Deposit%20Permission_s95190.pdf text eng staffonly https://etd.uum.edu.my/8408/2/s95190_01.pdf text eng staffonly https://etd.uum.edu.my/8408/3/s95190_02.pdf text aa staffonly https://etd.uum.edu.my/8408/4/s95190%20references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng aa eng
advisor	Verma, Bharat Bhushan Abd Rahim, Nazahah
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Renu, Vahmanithy Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
description	Global challenges associated with the downfall of crude oil price, caused several consequences at organizational human resources level in the form of retrenchment, downsizing and resource restructuring to cope up with the business volatility. Malaysian oil companies are not exempted from such business consequences. In this context, a study was conducted in upstream business units of PETRONAS Sdn Bhd, Oil and Gas Company, where more organizational restructuring was witnessed, to examine the effect of servant leadership on employee trust, employee engagement and employee performance. In order to explore the relationship, this research posed five research questions and seven hypotheses, between the independent variable servant leadership, and dependent variables employee trust, employee engagement and employee performance. Following deductive approach, a cross sectional descriptive study design was applied. Arriving at a sample size of 399 employees, the study followed two sampling techniques, stratified disproportionate sampling and purposive sampling. Structural equation modelling analysis was done with SmartPLS 3.0 structural equation. The findings clearly indicated that servant leadership positively influenced employee trust, employee engagement and employee performance. The findings also indicated that employee trust and employee engagement partially mediates the effect of servant leadership on employee performance. The study has extended practical implications to Human Resource department in PETRONAS Sdn Bhd, in their decision whether to adapt servant leadership orientations during business volatile situations, in order to establish better employee trust, employee engagement and employee performance. The study also extended better knowledge implication by incorporating recent reviews of literatures and facilitating advancement of knowledge. The study provided better insights into the role of servant leadership for better organizational performance.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Renu, Vahmanithy
author_facet	Renu, Vahmanithy
author_sort	Renu, Vahmanithy
title	Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
title_short	Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
title_full	Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
title_fullStr	Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
title_full_unstemmed	Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
title_sort	servant leadership, employee engagement, employee trust and employee performance in an oil and gas company
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/8408/1/Deposit%20Permission_s95190.pdf https://etd.uum.edu.my/8408/2/s95190_01.pdf https://etd.uum.edu.my/8408/3/s95190_02.pdf https://etd.uum.edu.my/8408/4/s95190%20references.docx
_version_	1747828386348138496

Servant leadership, employee engagement, employee trust and employee performance in an oil and gas company

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