Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model

The mobile banking technology in Indonesia still in the growing stage. Even it is already available to the public since 2004, the adoption of the mobile banking is still far from 100% utilization. Based on the latest report from one private bank that becomes the pioneer in introducing mobile banking...

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Main Author:	Ilham Rusdiansyah, Hilman
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HF1-6182 Commerce
Online Access:	https://etd.uum.edu.my/8417/1/s822875_01.pdf https://etd.uum.edu.my/8417/2/s822875_02.pdf https://etd.uum.edu.my/8417/3/822875%20REFERENCES.docx
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id	my-uum-etd.8417
record_format	uketd_dc
spelling	my-uum-etd.84172022-08-08T06:38:03Z Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model 2019 Ilham Rusdiansyah, Hilman Bohari, Abdul Manaf Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF1-6182 Commerce The mobile banking technology in Indonesia still in the growing stage. Even it is already available to the public since 2004, the adoption of the mobile banking is still far from 100% utilization. Based on the latest report from one private bank that becomes the pioneer in introducing mobile banking in Indonesia, their mobile banking channel adoption and usage showing an increasing trend from 2004 until 2018. However, the usage by customers to conduct transactions still below 40% even after 14-year progress with continuous update and revamp in features offered. Therefore, there is a need to examine the factors that affecting the intention to use mobile banking service. Technology acceptance model to assess the factors that influence intention to use a particular technology has widely used in past studies, many researchers also integrated other factors based on their need with TAM model which later become the extended technology acceptance model. The result in this research showed that the perceived usefulness and the trust propensity had the strongest relation and significant effect in influencing the intention to use mobile banking service, while perceived ease of use, social influence and individualism/collectivism culture aspect had no significant effect toward intention to use mobile banking services. 2019 Thesis https://etd.uum.edu.my/8417/ https://etd.uum.edu.my/8417/1/s822875_01.pdf text eng public https://etd.uum.edu.my/8417/2/s822875_02.pdf text eng public https://etd.uum.edu.my/8417/3/822875%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Bohari, Abdul Manaf
topic	HF1-6182 Commerce
spellingShingle	HF1-6182 Commerce Ilham Rusdiansyah, Hilman Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
description	The mobile banking technology in Indonesia still in the growing stage. Even it is already available to the public since 2004, the adoption of the mobile banking is still far from 100% utilization. Based on the latest report from one private bank that becomes the pioneer in introducing mobile banking in Indonesia, their mobile banking channel adoption and usage showing an increasing trend from 2004 until 2018. However, the usage by customers to conduct transactions still below 40% even after 14-year progress with continuous update and revamp in features offered. Therefore, there is a need to examine the factors that affecting the intention to use mobile banking service. Technology acceptance model to assess the factors that influence intention to use a particular technology has widely used in past studies, many researchers also integrated other factors based on their need with TAM model which later become the extended technology acceptance model. The result in this research showed that the perceived usefulness and the trust propensity had the strongest relation and significant effect in influencing the intention to use mobile banking service, while perceived ease of use, social influence and individualism/collectivism culture aspect had no significant effect toward intention to use mobile banking services.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Ilham Rusdiansyah, Hilman
author_facet	Ilham Rusdiansyah, Hilman
author_sort	Ilham Rusdiansyah, Hilman
title	Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
title_short	Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
title_full	Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
title_fullStr	Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
title_full_unstemmed	Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model
title_sort	determinants of intention to use mobile banking in a private bank in indonesia: a perspective from technology acceptance model
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/8417/1/s822875_01.pdf https://etd.uum.edu.my/8417/2/s822875_02.pdf https://etd.uum.edu.my/8417/3/822875%20REFERENCES.docx
_version_	1747828388566925312

Determinants of intention to use mobile banking in a private bank in Indonesia: A perspective from technology acceptance model

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