Customer satisfaction of online shopping among employees of CMA CGM group Malaysia
The purpose of this study is to investigate the relationship of perceived ease of use, service quality, website design and online security towards customer satisfaction of online shopping among employees of CMA CGM group Malaysia. 234 sets of questionnaires were distributed using systematic random s...
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my-uum-etd.84752021-11-22T01:41:45Z Customer satisfaction of online shopping among employees of CMA CGM group Malaysia 2018 Lee, Gin Gank Md. Said, Nor Pujawati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. The purpose of this study is to investigate the relationship of perceived ease of use, service quality, website design and online security towards customer satisfaction of online shopping among employees of CMA CGM group Malaysia. 234 sets of questionnaires were distributed using systematic random sampling method. Out of 234 questionnaires only 224 set of questionnaires were returned. Questionnaire collected were usable with a response rate of 95.7%. The data collected were analysed using Statistical Package for Social Science (SPSS) version 23.0. Then, reliability analysis, descriptive analysis and inferential analysis were conducted. Through the reliability analysis, all variables used in this study are reliable with the value of each variable exceeds 0.6 as suggested by previous researcher. Besides, this study found that all the independent variables significantly relationship with customer satisfaction of online shopping among employees of CMA CGM group Malaysia (p < 0.01). Through the regression model (r = 0.653, r2 = 0.426), it indicated that 42.6% of customer satisfaction of online shopping among employees of CMA CGM group Malaysia was influenced to all the independent variables that are perceived ease of use, service quality, website design and online security. Customer satisfaction of online shopping among employees of CMA CGM group Malaysia is influenced mostly by online security. Next, the influence factors to customer satisfaction of online shopping among employees of CMA CGM group Malaysia were followed by perceived ease of use, service quality, website design, and lastly information quality. Future improvement this research, future research may conduct a qualitative research and added several appropriate variables. 2018 Thesis https://etd.uum.edu.my/8475/ https://etd.uum.edu.my/8475/1/s819224_01.pdf text eng 2021-08-01 public https://etd.uum.edu.my/8475/2/s819224_02.pdf text eng public https://etd.uum.edu.my/8475/3/s819224%20references.docx text eng public other masters Universiti Utara Malaysia |
| institution |
Universiti Utara Malaysia |
| collection |
UUM ETD |
| language |
eng eng eng |
| advisor |
Md. Said, Nor Pujawati |
| topic |
HF5415.33 Consumer Behavior. |
| spellingShingle |
HF5415.33 Consumer Behavior. Lee, Gin Gank Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| description |
The purpose of this study is to investigate the relationship of perceived ease of use, service quality, website design and online security towards customer satisfaction of online shopping among employees of CMA CGM group Malaysia. 234 sets of questionnaires were distributed using systematic random sampling method. Out of 234 questionnaires only 224 set of questionnaires were returned. Questionnaire collected
were usable with a response rate of 95.7%. The data collected were analysed using Statistical Package for Social Science (SPSS) version 23.0. Then, reliability analysis, descriptive analysis and inferential analysis were conducted. Through the reliability analysis, all variables used in this study are reliable with the value of each variable exceeds 0.6 as suggested by previous researcher. Besides, this study found that all the
independent variables significantly relationship with customer satisfaction of online shopping among employees of CMA CGM group Malaysia (p < 0.01). Through the regression model
(r = 0.653, r2 = 0.426), it indicated that 42.6% of customer
satisfaction of online shopping among employees of CMA CGM group Malaysia was influenced to all the independent variables that are perceived ease of use, service quality, website design and online security. Customer satisfaction of online shopping
among employees of CMA CGM group Malaysia is influenced mostly by online security. Next, the influence factors to customer satisfaction of online shopping among employees of CMA CGM group Malaysia were followed by perceived ease of
use, service quality, website design, and lastly information quality. Future improvement this research, future research may conduct a qualitative research and added several appropriate variables. |
| format |
Thesis |
| qualification_name |
other |
| qualification_level |
Master's degree |
| author |
Lee, Gin Gank |
| author_facet |
Lee, Gin Gank |
| author_sort |
Lee, Gin Gank |
| title |
Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| title_short |
Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| title_full |
Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| title_fullStr |
Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| title_full_unstemmed |
Customer satisfaction of online shopping among employees of CMA CGM group Malaysia |
| title_sort |
customer satisfaction of online shopping among employees of cma cgm group malaysia |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
Othman Yeop Abdullah Graduate School of Business |
| publishDate |
2018 |
| url |
https://etd.uum.edu.my/8475/1/s819224_01.pdf https://etd.uum.edu.my/8475/2/s819224_02.pdf https://etd.uum.edu.my/8475/3/s819224%20references.docx |
| _version_ |
1747828399919857664 |