The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry

The purpose of this study is to examine the factors influencing employee’s work performance in financial card and payments services industry. The factors that were chose for this study are motivation, leadership and working environment. The survey method was used to collect primary data through use...

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Main Author:	Thurga, Velusamy
Format:	Thesis
Language:	eng eng eng
Published:	2018
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/8481/1/s819233_01.pdf https://etd.uum.edu.my/8481/2/s819233_02.pdf https://etd.uum.edu.my/8481/3/819233%20REFERENCES.docx
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id	my-uum-etd.8481
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spelling	my-uum-etd.84812021-11-22T01:59:44Z The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry 2018 Thurga, Velusamy Azizan, Norizan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5001-6182 Business The purpose of this study is to examine the factors influencing employee’s work performance in financial card and payments services industry. The factors that were chose for this study are motivation, leadership and working environment. The survey method was used to collect primary data through use of questionnaire to the employees that attached with the financial card and payments services industry. Around 120 set of questionnaires were distributed and 80 set of questionnaires collected from the respondents was used for the analysis of the study. All the data was gathered from the respondents were analyzed using Statistical Package for Social Science (SPSS) software and using the descriptive and inferential statistics. There are various types of data analysis adapted in this research such as reliability analysis, descriptive analysis, correlation analysis and multiple regression analysis. Descriptive analysis technique is used to identify the demographic of respondents in the aspect of gender, age, marital status, race, academic qualification, years of working experience, income group and management level. Furthermore, multiple regression analysis is used to determine the correlation between motivation, leadership and working environment with employee’s work performance in financial card and payments services industry. The result of the study shows that there is a moderate correlation between motivation and working environment towards employee’s work performance. The second factor, leadership has negatively correlated with the employee’s work performance. This study has played an important role to identify the factors influencing employee’s work performance in financial card and payments services industry. 2018 Thesis https://etd.uum.edu.my/8481/ https://etd.uum.edu.my/8481/1/s819233_01.pdf text eng 2021-08-16 public https://etd.uum.edu.my/8481/2/s819233_02.pdf text eng public https://etd.uum.edu.my/8481/3/819233%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Azizan, Norizan
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Thurga, Velusamy The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
description	The purpose of this study is to examine the factors influencing employee’s work performance in financial card and payments services industry. The factors that were chose for this study are motivation, leadership and working environment. The survey method was used to collect primary data through use of questionnaire to the employees that attached with the financial card and payments services industry. Around 120 set of questionnaires were distributed and 80 set of questionnaires collected from the respondents was used for the analysis of the study. All the data was gathered from the respondents were analyzed using Statistical Package for Social Science (SPSS) software and using the descriptive and inferential statistics. There are various types of data analysis adapted in this research such as reliability analysis, descriptive analysis, correlation analysis and multiple regression analysis. Descriptive analysis technique is used to identify the demographic of respondents in the aspect of gender, age, marital status, race, academic qualification, years of working experience, income group and management level. Furthermore, multiple regression analysis is used to determine the correlation between motivation, leadership and working environment with employee’s work performance in financial card and payments services industry. The result of the study shows that there is a moderate correlation between motivation and working environment towards employee’s work performance. The second factor, leadership has negatively correlated with the employee’s work performance. This study has played an important role to identify the factors influencing employee’s work performance in financial card and payments services industry.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Thurga, Velusamy
author_facet	Thurga, Velusamy
author_sort	Thurga, Velusamy
title	The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
title_short	The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
title_full	The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
title_fullStr	The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
title_full_unstemmed	The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry
title_sort	factors influencing employee’s work performance in financial card and payments services industry
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8481/1/s819233_01.pdf https://etd.uum.edu.my/8481/2/s819233_02.pdf https://etd.uum.edu.my/8481/3/819233%20REFERENCES.docx
_version_	1747828400896081920

The Factors Influencing Employee’s Work Performance in Financial Card and Payments Services Industry

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