Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance

The effectiveness of nursing practices resulting in decreasing patient waiting time, increasing patients’ satisfaction, as well as sustaining high-quality healthcare delivery as a whole. Thus, it is crucial to evaluate nurses’ performance in taking an active part to act quickly and effectively. Yet,...

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Main Author:	Novia Zahrah,
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HD58.9 Organizational Effectiveness.
Online Access:	https://etd.uum.edu.my/8546/1/s901396_01.pdf https://etd.uum.edu.my/8546/2/s901396_02.pdf https://etd.uum.edu.my/8546/3/s901396_references.docx
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id	my-uum-etd.8546
record_format	uketd_dc
spelling	my-uum-etd.85462021-08-11T03:19:01Z Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance 2020 Novia Zahrah, , Aziz, Azelin Abdul Hamid, Siti Norasyikin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.9 Organizational Effectiveness. The effectiveness of nursing practices resulting in decreasing patient waiting time, increasing patients’ satisfaction, as well as sustaining high-quality healthcare delivery as a whole. Thus, it is crucial to evaluate nurses’ performance in taking an active part to act quickly and effectively. Yet, patients’ satisfaction is no longer limited to diagnosis and treatment, but services and care they receive. Caring processes have a major influence in controlling patient experiences and formulating their expectations as well as their perceptions of nursing performance. Therefore, this study incorporated the caring process into nurses' performance criteria and aimed to recognize contributing factors to nurses’ job performance. Precisely, this study examines the relationship between workload (WL), supervisor support (SS), moral competence (MC), work engagement (WE), and job performance (JP). This study treated WE as a mediating variable between WL, SS, MC, and JP. This study also incorporated the moderating effect of religious spirituality (RS) on the relationship between WL, SS, MC, and WE due to the inconsistent findings of previous studies that were found. A quantitative research design was conducted. Data were collected from four general hospitals in Peninsular Malaysia using a cross-sectional method. 718 questionnaires were distributed to 718 Staff Nurses who were sampled using a non-proportional quota sampling technique. Smart-PLS 3.2.8 was used in testing the study hypotheses. The statistical results of this study indicated that only the direct relationship between MC and JP as well as the direct relationship between WL, SS, and MC on WE were supported. The result also supports the positive significant relationship between WE and JP. In terms of mediation effect, WE only mediate the relationship between SS, MC, and JP. While for the moderation results, RS was only found to have a significant moderating role in the relationship between SS and WE. Based on the findings, hospitals’ management should give more focus on nurses’ job demands-resources and personal resources to boost their work engagement as well as enhancing their job performance. Finally, the implications, limitations of the study, and future research direction were also discussed in this study. 2020 Thesis https://etd.uum.edu.my/8546/ https://etd.uum.edu.my/8546/1/s901396_01.pdf text eng staffonly https://etd.uum.edu.my/8546/2/s901396_02.pdf text eng public https://etd.uum.edu.my/8546/3/s901396_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Aziz, Azelin Abdul Hamid, Siti Norasyikin
topic	HD58.9 Organizational Effectiveness.
spellingShingle	HD58.9 Organizational Effectiveness. Novia Zahrah, , Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
description	The effectiveness of nursing practices resulting in decreasing patient waiting time, increasing patients’ satisfaction, as well as sustaining high-quality healthcare delivery as a whole. Thus, it is crucial to evaluate nurses’ performance in taking an active part to act quickly and effectively. Yet, patients’ satisfaction is no longer limited to diagnosis and treatment, but services and care they receive. Caring processes have a major influence in controlling patient experiences and formulating their expectations as well as their perceptions of nursing performance. Therefore, this study incorporated the caring process into nurses' performance criteria and aimed to recognize contributing factors to nurses’ job performance. Precisely, this study examines the relationship between workload (WL), supervisor support (SS), moral competence (MC), work engagement (WE), and job performance (JP). This study treated WE as a mediating variable between WL, SS, MC, and JP. This study also incorporated the moderating effect of religious spirituality (RS) on the relationship between WL, SS, MC, and WE due to the inconsistent findings of previous studies that were found. A quantitative research design was conducted. Data were collected from four general hospitals in Peninsular Malaysia using a cross-sectional method. 718 questionnaires were distributed to 718 Staff Nurses who were sampled using a non-proportional quota sampling technique. Smart-PLS 3.2.8 was used in testing the study hypotheses. The statistical results of this study indicated that only the direct relationship between MC and JP as well as the direct relationship between WL, SS, and MC on WE were supported. The result also supports the positive significant relationship between WE and JP. In terms of mediation effect, WE only mediate the relationship between SS, MC, and JP. While for the moderation results, RS was only found to have a significant moderating role in the relationship between SS and WE. Based on the findings, hospitals’ management should give more focus on nurses’ job demands-resources and personal resources to boost their work engagement as well as enhancing their job performance. Finally, the implications, limitations of the study, and future research direction were also discussed in this study.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Novia Zahrah, ,
author_facet	Novia Zahrah, ,
author_sort	Novia Zahrah, ,
title	Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
title_short	Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
title_full	Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
title_fullStr	Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
title_full_unstemmed	Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
title_sort	moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2020
url	https://etd.uum.edu.my/8546/1/s901396_01.pdf https://etd.uum.edu.my/8546/2/s901396_02.pdf https://etd.uum.edu.my/8546/3/s901396_references.docx
_version_	1747828410704461824

Moderating-mediating effect of religious spirituality and work engagement: antecedents of job performance

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