Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise

Despite the huge government effort spent, the performance of Small and medium enterprise (SME) in Malaysia has not been in tandem with the pace of other nations. In this light, e-commerce offers the resolution to improve the SME performance. However, the e-commerce technology available in Malaysia h...

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Main Author:	Chin, Hon Keong
Format:	Thesis
Language:	eng eng eng eng
Published:	2018
Subjects:	HB615-715 Entrepreneurship Risk and uncertainty Property
Online Access:	https://etd.uum.edu.my/8608/1/Deposit%20Permission_s95923.pdf https://etd.uum.edu.my/8608/2/s95923_01.pdf https://etd.uum.edu.my/8608/3/s95923_02.pdf https://etd.uum.edu.my/8608/4/s95923_references.docx
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id	my-uum-etd.8608
record_format	uketd_dc
spelling	my-uum-etd.86082021-09-05T04:10:45Z Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise 2018 Chin, Hon Keong Shahzad, Arfan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HB615-715 Entrepreneurship. Risk and uncertainty. Property Despite the huge government effort spent, the performance of Small and medium enterprise (SME) in Malaysia has not been in tandem with the pace of other nations. In this light, e-commerce offers the resolution to improve the SME performance. However, the e-commerce technology available in Malaysia has not been fully utilized. This research focuses on SMEs’ adoption of technology and its impacts on their performance. This research examines the relationships among performance expectancy, effort expectancy, social influence, facilitating condition, perceived risk, use of e-commerce and SME performance. The research framework has been developed based on Resource-Based View (RBV) and Unified Theory of Acceptance & Use of Technology (UTAUT). The research data were collected from Malaysian SMEs operators who adopted e-commerce. A total of 1,595 companies were studied. Out of which 202 questionnaires were returned. This research used census sampling technique while the data were analyzed by using the SPSS 20 and SmartPLS 3.0 to examine its measurement model and structural model. The results showed that performance expectancy, effort expectancy, facilitating conditions and perceived risk have a significant direct relationship with the use of e-commerce, except social influence. The use of e-commerce has shown a significant direct relationship with SME performance. Besides that, the use of e-commerce as a mediating variable revealed that with the significant use of e-commerce by SMEs, performance expectancy, effort expectancy, facilitating conditions and perceived risk influenced SME performance except social influence. Thus, the findings of this research provide important insights to policymakers, researcher and industry players to create further understanding on the impact of e-commerce adoption on SMEs performance. 2018 Thesis https://etd.uum.edu.my/8608/ https://etd.uum.edu.my/8608/1/Deposit%20Permission_s95923.pdf text eng staffonly https://etd.uum.edu.my/8608/2/s95923_01.pdf text eng public https://etd.uum.edu.my/8608/3/s95923_02.pdf text eng public https://etd.uum.edu.my/8608/4/s95923_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Shahzad, Arfan
topic	HB615-715 Entrepreneurship Risk and uncertainty Property
spellingShingle	HB615-715 Entrepreneurship Risk and uncertainty Property Chin, Hon Keong Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
description	Despite the huge government effort spent, the performance of Small and medium enterprise (SME) in Malaysia has not been in tandem with the pace of other nations. In this light, e-commerce offers the resolution to improve the SME performance. However, the e-commerce technology available in Malaysia has not been fully utilized. This research focuses on SMEs’ adoption of technology and its impacts on their performance. This research examines the relationships among performance expectancy, effort expectancy, social influence, facilitating condition, perceived risk, use of e-commerce and SME performance. The research framework has been developed based on Resource-Based View (RBV) and Unified Theory of Acceptance & Use of Technology (UTAUT). The research data were collected from Malaysian SMEs operators who adopted e-commerce. A total of 1,595 companies were studied. Out of which 202 questionnaires were returned. This research used census sampling technique while the data were analyzed by using the SPSS 20 and SmartPLS 3.0 to examine its measurement model and structural model. The results showed that performance expectancy, effort expectancy, facilitating conditions and perceived risk have a significant direct relationship with the use of e-commerce, except social influence. The use of e-commerce has shown a significant direct relationship with SME performance. Besides that, the use of e-commerce as a mediating variable revealed that with the significant use of e-commerce by SMEs, performance expectancy, effort expectancy, facilitating conditions and perceived risk influenced SME performance except social influence. Thus, the findings of this research provide important insights to policymakers, researcher and industry players to create further understanding on the impact of e-commerce adoption on SMEs performance.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Chin, Hon Keong
author_facet	Chin, Hon Keong
author_sort	Chin, Hon Keong
title	Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
title_short	Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
title_full	Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
title_fullStr	Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
title_full_unstemmed	Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise
title_sort	impact of factors influencing use of e-commerce on performance of malaysian small and medium enterprise
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2018
url	https://etd.uum.edu.my/8608/1/Deposit%20Permission_s95923.pdf https://etd.uum.edu.my/8608/2/s95923_01.pdf https://etd.uum.edu.my/8608/3/s95923_02.pdf https://etd.uum.edu.my/8608/4/s95923_references.docx
_version_	1747828422550224896

Impact of factors influencing use of e-commerce on performance of Malaysian small and medium enterprise

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