Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan

In modem era higher education plays a vital role for the socio-economic growth of the countries. Similarly, the ultimate goal of higher education in Pakistan is to produce experienced and skillful human capital in order to make county a developed nation. This goal can be achieved through effective t...

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Main Author:	Jabbar, Muhammad Naveed
Format:	Thesis
Language:	eng eng eng eng
Published:	2020
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/8652/1/Depositpermission_not%20allow_s903065.pdf https://etd.uum.edu.my/8652/2/s903065_01.pdf https://etd.uum.edu.my/8652/3/s903065_02.pdf https://etd.uum.edu.my/8652/4/s903065_references.docx
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id	my-uum-etd.8652
record_format	uketd_dc
spelling	my-uum-etd.86522021-09-20T07:01:44Z Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan 2020 Jabbar, Muhammad Naveed Hussin, Fauzi Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences HF5549-5549.5 Personnel Management. Employment In modem era higher education plays a vital role for the socio-economic growth of the countries. Similarly, the ultimate goal of higher education in Pakistan is to produce experienced and skillful human capital in order to make county a developed nation. This goal can be achieved through effective teaching conducted by the lecturers. However, the teaching conducted by the university lecturers is less effective due to the lack of job satisfaction. Nevertheless, this idea is insufficiently deliberated at the university level in Pakistan. In this context, the effective behavior of leaders and lecturers' job satisfaction crucially drive the excellence of higher education institutions. Hence, the leaders need to adopt supportive behavior for the enhacement of job satisfaction. The effectiveness of leaders' behavior on job satisfaction was explained through structural model which also highlighted the role of service quality management and empowerment as mediator. A quantitative cross-sectional research design was used for this study involving 461 lecturers who were sampled by using a stratified random sampling technique. A survey method was used to collect the data through standardised questionnaires. SPSS ver. 25 and Smart PLS-SEM-3 were employed to analyse the data. The results show that lecturers' were moderately satisfied with their job. In addition, service quality management and empowerment have a positive and significant mediating effect on the relationship between leader behavior and job satisfaction of university lecturers in Pakistan. In conclusion, the findings proved that leaders' behavior, service quality management and empowerment enhance the job satisfaction. This study is beneficial for the leaders in order to adopt effective behavior for the improvement of lecturers' job satisfaction. Moreover, it provides the meaningful significant contribution for the sustainable development of higher education institutions by adopting new strategies and techniques through valuable human resources. 2020 Thesis https://etd.uum.edu.my/8652/ https://etd.uum.edu.my/8652/1/Depositpermission_not%20allow_s903065.pdf text eng staffonly https://etd.uum.edu.my/8652/2/s903065_01.pdf text eng staffonly https://etd.uum.edu.my/8652/3/s903065_02.pdf text eng staffonly https://etd.uum.edu.my/8652/4/s903065_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Hussin, Fauzi
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Jabbar, Muhammad Naveed Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
description	In modem era higher education plays a vital role for the socio-economic growth of the countries. Similarly, the ultimate goal of higher education in Pakistan is to produce experienced and skillful human capital in order to make county a developed nation. This goal can be achieved through effective teaching conducted by the lecturers. However, the teaching conducted by the university lecturers is less effective due to the lack of job satisfaction. Nevertheless, this idea is insufficiently deliberated at the university level in Pakistan. In this context, the effective behavior of leaders and lecturers' job satisfaction crucially drive the excellence of higher education institutions. Hence, the leaders need to adopt supportive behavior for the enhacement of job satisfaction. The effectiveness of leaders' behavior on job satisfaction was explained through structural model which also highlighted the role of service quality management and empowerment as mediator. A quantitative cross-sectional research design was used for this study involving 461 lecturers who were sampled by using a stratified random sampling technique. A survey method was used to collect the data through standardised questionnaires. SPSS ver. 25 and Smart PLS-SEM-3 were employed to analyse the data. The results show that lecturers' were moderately satisfied with their job. In addition, service quality management and empowerment have a positive and significant mediating effect on the relationship between leader behavior and job satisfaction of university lecturers in Pakistan. In conclusion, the findings proved that leaders' behavior, service quality management and empowerment enhance the job satisfaction. This study is beneficial for the leaders in order to adopt effective behavior for the improvement of lecturers' job satisfaction. Moreover, it provides the meaningful significant contribution for the sustainable development of higher education institutions by adopting new strategies and techniques through valuable human resources.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Jabbar, Muhammad Naveed
author_facet	Jabbar, Muhammad Naveed
author_sort	Jabbar, Muhammad Naveed
title	Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
title_short	Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
title_full	Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
title_fullStr	Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
title_full_unstemmed	Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan
title_sort	mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst university lecturers in pakistan
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2020
url	https://etd.uum.edu.my/8652/1/Depositpermission_not%20allow_s903065.pdf https://etd.uum.edu.my/8652/2/s903065_01.pdf https://etd.uum.edu.my/8652/3/s903065_02.pdf https://etd.uum.edu.my/8652/4/s903065_references.docx
_version_	1747828431608872960

Mediating effects of service quality management and empowerment on the relationship between leaders' behavior and job satisfaction amongst University lecturers in Pakistan

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