Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap

The objective of this study is to investigate the workers' perception towards the effectiveness of managerial communication skills among manager/officers at Gula Padang Terap. This study comprises of three major departments: the administration, the plantation and the mill. Two set of questionn...

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Main Author:	Jefry, Elias
Format:	Thesis
Language:	eng eng
Published:	1997
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/867/1/Jefry_bin_Elias%281997%29.pdf https://etd.uum.edu.my/867/2/1.Jefry_bin_Elias%281997%29.pdf
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id	my-uum-etd.867
record_format	uketd_dc
spelling	my-uum-etd.8672013-07-24T12:09:22Z Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap 1997 Jefry, Elias Sekolah Siswazah Graduate School HD28-70 Management. Industrial Management The objective of this study is to investigate the workers' perception towards the effectiveness of managerial communication skills among manager/officers at Gula Padang Terap. This study comprises of three major departments: the administration, the plantation and the mill. Two set of questionnaires were constructd to measure the workers' perception of their managers' communication abilities and the frequency of practicing effective managerial communication. Using stratified random sampling, 230 workers and 19 managers from 828 population were selected from the three operations area. Twelve hypotheses were constructed to be tested in this study. These hypotheses may be categorized into: first, to examine the workers' perceptions about their managers communication skills. Second, to determine the frequency of using effective communication among the managers and finally, to measure the differences in the frequency of communication between the managers and the workers. The finding using Chi-squares methods revealed that there was a significant difference between workers' perceptions of their managers' communication skills at Gula Padang Terap. In other words, communication practices at this factory are poor. Thus, some relevant actions should be taken immediately to improve the current situation. Finally, this thesis attempts to offer some suggestions in dealing with the phenomena. 1997 Thesis https://etd.uum.edu.my/867/ https://etd.uum.edu.my/867/1/Jefry_bin_Elias%281997%29.pdf application/pdf eng validuser https://etd.uum.edu.my/867/2/1.Jefry_bin_Elias%281997%29.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Jefry, Elias Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
description	The objective of this study is to investigate the workers' perception towards the effectiveness of managerial communication skills among manager/officers at Gula Padang Terap. This study comprises of three major departments: the administration, the plantation and the mill. Two set of questionnaires were constructd to measure the workers' perception of their managers' communication abilities and the frequency of practicing effective managerial communication. Using stratified random sampling, 230 workers and 19 managers from 828 population were selected from the three operations area. Twelve hypotheses were constructed to be tested in this study. These hypotheses may be categorized into: first, to examine the workers' perceptions about their managers communication skills. Second, to determine the frequency of using effective communication among the managers and finally, to measure the differences in the frequency of communication between the managers and the workers. The finding using Chi-squares methods revealed that there was a significant difference between workers' perceptions of their managers' communication skills at Gula Padang Terap. In other words, communication practices at this factory are poor. Thus, some relevant actions should be taken immediately to improve the current situation. Finally, this thesis attempts to offer some suggestions in dealing with the phenomena.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Jefry, Elias
author_facet	Jefry, Elias
author_sort	Jefry, Elias
title	Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
title_short	Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
title_full	Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
title_fullStr	Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
title_full_unstemmed	Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap
title_sort	persepsi pekerja terhadap amalan komunikasi pengurusan : kajian kes gula padang terap
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	1997
url	https://etd.uum.edu.my/867/1/Jefry_bin_Elias%281997%29.pdf https://etd.uum.edu.my/867/2/1.Jefry_bin_Elias%281997%29.pdf
_version_	1747827014691192832

Persepsi Pekerja Terhadap Amalan Komunikasi Pengurusan : Kajian Kes Gula Padang Terap

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