A study on the Service Quality Satisfaction among Executive Postgraduate Students

The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensio...

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Main Author:	Mohd Firdaus, Ibrahim
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/8744/1/S820298_01.pdf https://etd.uum.edu.my/8744/2/S820298_02.pdf https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx
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id	my-uum-etd.8744
record_format	uketd_dc
spelling	my-uum-etd.87442022-08-08T06:58:59Z A study on the Service Quality Satisfaction among Executive Postgraduate Students 2019 Mohd Firdaus, Ibrahim Md Said, Nor Pujawati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensions that involve in this study are academic aspect, non-academic aspect, access, program issues and reputation. The method used is a structured questionnaire emailed to 400 postgraduate’s executive student. The analysis involved in this study is descriptive analysis, factor analysis, correlation analysis and regression analysis. The finding of found that only access and reputation are correlated to postgraduate executive student satisfaction on service quality. The finding highlighted the importance of access and reputation when dealing with post graduates programs to higher institution and scholar so that appropriate strategies could be formulated to increase postgraduate executive student satisfaction toward service quality in higher education institution. 2019 Thesis https://etd.uum.edu.my/8744/ https://etd.uum.edu.my/8744/1/S820298_01.pdf text eng public https://etd.uum.edu.my/8744/2/S820298_02.pdf text eng public https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Md Said, Nor Pujawati
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Mohd Firdaus, Ibrahim A study on the Service Quality Satisfaction among Executive Postgraduate Students
description	The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensions that involve in this study are academic aspect, non-academic aspect, access, program issues and reputation. The method used is a structured questionnaire emailed to 400 postgraduate’s executive student. The analysis involved in this study is descriptive analysis, factor analysis, correlation analysis and regression analysis. The finding of found that only access and reputation are correlated to postgraduate executive student satisfaction on service quality. The finding highlighted the importance of access and reputation when dealing with post graduates programs to higher institution and scholar so that appropriate strategies could be formulated to increase postgraduate executive student satisfaction toward service quality in higher education institution.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Mohd Firdaus, Ibrahim
author_facet	Mohd Firdaus, Ibrahim
author_sort	Mohd Firdaus, Ibrahim
title	A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_short	A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_full	A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_fullStr	A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_full_unstemmed	A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_sort	study on the service quality satisfaction among executive postgraduate students
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/8744/1/S820298_01.pdf https://etd.uum.edu.my/8744/2/S820298_02.pdf https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx
_version_	1747828451412279296

A study on the Service Quality Satisfaction among Executive Postgraduate Students

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