A study on the Service Quality Satisfaction among Executive Postgraduate Students

The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensio...

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主要作者: Mohd Firdaus, Ibrahim
格式: Thesis
語言:eng
eng
eng
出版: 2019
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在線閱讀:https://etd.uum.edu.my/8744/1/S820298_01.pdf
https://etd.uum.edu.my/8744/2/S820298_02.pdf
https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx
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spelling my-uum-etd.87442022-08-08T06:58:59Z A study on the Service Quality Satisfaction among Executive Postgraduate Students 2019 Mohd Firdaus, Ibrahim Md Said, Nor Pujawati Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD28-70 Management. Industrial Management The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensions that involve in this study are academic aspect, non-academic aspect, access, program issues and reputation. The method used is a structured questionnaire emailed to 400 postgraduate’s executive student. The analysis involved in this study is descriptive analysis, factor analysis, correlation analysis and regression analysis. The finding of found that only access and reputation are correlated to postgraduate executive student satisfaction on service quality. The finding highlighted the importance of access and reputation when dealing with post graduates programs to higher institution and scholar so that appropriate strategies could be formulated to increase postgraduate executive student satisfaction toward service quality in higher education institution. 2019 Thesis https://etd.uum.edu.my/8744/ https://etd.uum.edu.my/8744/1/S820298_01.pdf text eng public https://etd.uum.edu.my/8744/2/S820298_02.pdf text eng public https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx text eng public other masters Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Md Said, Nor Pujawati
topic HD28-70 Management
Industrial Management
spellingShingle HD28-70 Management
Industrial Management
Mohd Firdaus, Ibrahim
A study on the Service Quality Satisfaction among Executive Postgraduate Students
description The purpose of this study is to identify the relationship between service quality dimension and satisfaction among postgraduate executive student. This study applied HEdPERF (Higher Education Performance) scale to measure service quality satisfaction in the higher education institution. The dimensions that involve in this study are academic aspect, non-academic aspect, access, program issues and reputation. The method used is a structured questionnaire emailed to 400 postgraduate’s executive student. The analysis involved in this study is descriptive analysis, factor analysis, correlation analysis and regression analysis. The finding of found that only access and reputation are correlated to postgraduate executive student satisfaction on service quality. The finding highlighted the importance of access and reputation when dealing with post graduates programs to higher institution and scholar so that appropriate strategies could be formulated to increase postgraduate executive student satisfaction toward service quality in higher education institution.
format Thesis
qualification_name other
qualification_level Master's degree
author Mohd Firdaus, Ibrahim
author_facet Mohd Firdaus, Ibrahim
author_sort Mohd Firdaus, Ibrahim
title A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_short A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_full A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_fullStr A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_full_unstemmed A study on the Service Quality Satisfaction among Executive Postgraduate Students
title_sort study on the service quality satisfaction among executive postgraduate students
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2019
url https://etd.uum.edu.my/8744/1/S820298_01.pdf
https://etd.uum.edu.my/8744/2/S820298_02.pdf
https://etd.uum.edu.my/8744/3/820298%20REFERENCES.docx
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