Modelling turnover intention among frontline employees in the Malaysian retail and services industry

Problem in retaining frontline employees especially in the retail and services industry has continuously been a subject of concern to both academicians and practitioners in developed and developing countries since the employees' turnover rate is high. According to ILMIA, the retail and services...

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Main Author:	Goh, Lin Kin
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/8755/1/Deposit%20Permission_s95008.pdf https://etd.uum.edu.my/8755/2/s95008_01.pdf https://etd.uum.edu.my/8755/3/s95008-references.docx
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id	my-uum-etd.8755
record_format	uketd_dc
spelling	my-uum-etd.87552022-04-10T23:36:01Z Modelling turnover intention among frontline employees in the Malaysian retail and services industry 2019 Goh, Lin Kin Ku Ishak, Awanis College of Business (COB) College of Business (COB) HD28-70 Management. Industrial Management Problem in retaining frontline employees especially in the retail and services industry has continuously been a subject of concern to both academicians and practitioners in developed and developing countries since the employees' turnover rate is high. According to ILMIA, the retail and services industry’s turnover rate in Malaysia is gradually increasing; thus, creating serious concerns on efforts to retain frontline employees in this industry. Hence, this study was conducted to look into the extent organizational commitment, transformational leadership and organizational culture influence the turnover intention of employees in the Malaysian retail and services industry, by using the Theory of Reasoned Action (TRA) as the underpinning theory. In fact, this study also looked into organizational commitment as a mediator. The study conducted the confirmatory factor analysis and the model fit analysis via AMOS. The respondents were employees of the Malaysia Retail Chain Association members. Six companies were involved in the study with 389 respondents. The study utilized the simple random sampling technique, in the survey. The findings revealed that all the variables were tested with acceptable normality that permitted the researcher to use AMOS as an analysis tool. The result revealed significant relationships among the variables; whilst organizational commitment was a possible mediator. The model fit analysis proved to be good, displaying significant p-value, entailed with a strong pattern matrix for the constructs’ dimensions. The theoretical contribution of the study is that it shows strong linkages and influences of the four constructs toward each other in one single model, and demonstrates the understanding of the extent of prediction variables on turnover intention. The practical contribution is that it reveals a possible solution involving transformational leaders, emphasizing organizational commitment and acclimatizing the organizational culture in the retail and services industry scenario in order to reduce employees’ turnover, to improve performance and to reduce recruitment and training costs. 2019 Thesis https://etd.uum.edu.my/8755/ https://etd.uum.edu.my/8755/1/Deposit%20Permission_s95008.pdf text eng public https://etd.uum.edu.my/8755/2/s95008_01.pdf text eng public https://etd.uum.edu.my/8755/3/s95008-references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Ku Ishak, Awanis
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Goh, Lin Kin Modelling turnover intention among frontline employees in the Malaysian retail and services industry
description	Problem in retaining frontline employees especially in the retail and services industry has continuously been a subject of concern to both academicians and practitioners in developed and developing countries since the employees' turnover rate is high. According to ILMIA, the retail and services industry’s turnover rate in Malaysia is gradually increasing; thus, creating serious concerns on efforts to retain frontline employees in this industry. Hence, this study was conducted to look into the extent organizational commitment, transformational leadership and organizational culture influence the turnover intention of employees in the Malaysian retail and services industry, by using the Theory of Reasoned Action (TRA) as the underpinning theory. In fact, this study also looked into organizational commitment as a mediator. The study conducted the confirmatory factor analysis and the model fit analysis via AMOS. The respondents were employees of the Malaysia Retail Chain Association members. Six companies were involved in the study with 389 respondents. The study utilized the simple random sampling technique, in the survey. The findings revealed that all the variables were tested with acceptable normality that permitted the researcher to use AMOS as an analysis tool. The result revealed significant relationships among the variables; whilst organizational commitment was a possible mediator. The model fit analysis proved to be good, displaying significant p-value, entailed with a strong pattern matrix for the constructs’ dimensions. The theoretical contribution of the study is that it shows strong linkages and influences of the four constructs toward each other in one single model, and demonstrates the understanding of the extent of prediction variables on turnover intention. The practical contribution is that it reveals a possible solution involving transformational leaders, emphasizing organizational commitment and acclimatizing the organizational culture in the retail and services industry scenario in order to reduce employees’ turnover, to improve performance and to reduce recruitment and training costs.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Goh, Lin Kin
author_facet	Goh, Lin Kin
author_sort	Goh, Lin Kin
title	Modelling turnover intention among frontline employees in the Malaysian retail and services industry
title_short	Modelling turnover intention among frontline employees in the Malaysian retail and services industry
title_full	Modelling turnover intention among frontline employees in the Malaysian retail and services industry
title_fullStr	Modelling turnover intention among frontline employees in the Malaysian retail and services industry
title_full_unstemmed	Modelling turnover intention among frontline employees in the Malaysian retail and services industry
title_sort	modelling turnover intention among frontline employees in the malaysian retail and services industry
granting_institution	Universiti Utara Malaysia
granting_department	College of Business (COB)
publishDate	2019
url	https://etd.uum.edu.my/8755/1/Deposit%20Permission_s95008.pdf https://etd.uum.edu.my/8755/2/s95008_01.pdf https://etd.uum.edu.my/8755/3/s95008-references.docx
_version_	1747828453124603904

Modelling turnover intention among frontline employees in the Malaysian retail and services industry

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