The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges

The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improve...

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Main Author:	Alzahrani, Murshid Mohammed
Format:	Thesis
Language:	eng eng eng
Published:	2017
Subjects:	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education
Online Access:	https://etd.uum.edu.my/8807/1/s93903_01.pdf https://etd.uum.edu.my/8807/2/s93903_02.pdf https://etd.uum.edu.my/8807/3/s93903_references.docx
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id	my-uum-etd.8807
record_format	uketd_dc
spelling	my-uum-etd.88072021-11-14T08:11:27Z The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges 2017 Alzahrani, Murshid Mohammed Viswanathan, K. Kuperan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment LB2300 Higher Education The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. Innovation included product innovation and process innovation, meanwhile, measures of organizational performance included student-related academic achievement and non-student related academic achievement. Based on the theoretical framework, the main hypotheses were developed, and statistically tested. The study used the cross-sectional survey methodology. The samples were drawn from the Saudi HEls (public universities) using the random sampling procedure based on the directory provided by the Ministry of Higher Education in Saudi. The final number of respondents involved in this study was 250 colleges (faculties) in 24 public universities. The hypotheses of the study were tested by applying the multivariate statistical data analyses. This study reported significant relationships between TQM core elements and innovation, between TQM core elements and OP measures, and between innovation and OP measures. In brief, the results supported all the main hypotheses and provided evidence that both the TQM core elements and innovation should be implemented holistically, rather than piecemeal. In addition, the study found that innovation fully mediates the relationship between TQM and OP. The current study provides insight into the relationship between TQM, INV and OP. Hence, this study is able to expand the boundary of the existing literature. Finally, the findings of this study provide empirical evidence that TQM has a significant and positive impact on innovation, which in tum, significantly affects organizational performance. 2017 Thesis https://etd.uum.edu.my/8807/ https://etd.uum.edu.my/8807/1/s93903_01.pdf text eng public https://etd.uum.edu.my/8807/2/s93903_02.pdf text eng public https://etd.uum.edu.my/8807/3/s93903_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Viswanathan, K. Kuperan
topic	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education
spellingShingle	HF5549-5549.5 Personnel Management Employment LB2300 Higher Education Alzahrani, Murshid Mohammed The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
description	The purpose of this study was to investigate the relationship between total quality management (TQM); innovation (INV) and organizational performance (OP) in i higher education institutions (HEis) in Saudi. The TQM core elements included leadership commitment, strategic planning, continuous improvement, customer focus, process focus, employee involvement, training and learning, rewards and recognition, and management by fact. Innovation included product innovation and process innovation, meanwhile, measures of organizational performance included student-related academic achievement and non-student related academic achievement. Based on the theoretical framework, the main hypotheses were developed, and statistically tested. The study used the cross-sectional survey methodology. The samples were drawn from the Saudi HEls (public universities) using the random sampling procedure based on the directory provided by the Ministry of Higher Education in Saudi. The final number of respondents involved in this study was 250 colleges (faculties) in 24 public universities. The hypotheses of the study were tested by applying the multivariate statistical data analyses. This study reported significant relationships between TQM core elements and innovation, between TQM core elements and OP measures, and between innovation and OP measures. In brief, the results supported all the main hypotheses and provided evidence that both the TQM core elements and innovation should be implemented holistically, rather than piecemeal. In addition, the study found that innovation fully mediates the relationship between TQM and OP. The current study provides insight into the relationship between TQM, INV and OP. Hence, this study is able to expand the boundary of the existing literature. Finally, the findings of this study provide empirical evidence that TQM has a significant and positive impact on innovation, which in tum, significantly affects organizational performance.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Alzahrani, Murshid Mohammed
author_facet	Alzahrani, Murshid Mohammed
author_sort	Alzahrani, Murshid Mohammed
title	The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_short	The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_full	The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_fullStr	The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_full_unstemmed	The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges
title_sort	mediating effect of innovation on the relationship between tqm and organizational performance in saudi public higher education colleges
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2017
url	https://etd.uum.edu.my/8807/1/s93903_01.pdf https://etd.uum.edu.my/8807/2/s93903_02.pdf https://etd.uum.edu.my/8807/3/s93903_references.docx
_version_	1747828465154916352

The mediating effect of innovation on the relationship between TQM and organizational performance in Saudi public higher education colleges

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