Exploratory study on pest management service quality determinants on customer satisfaction
Service quality is a vital competitive policy to keep customers support and long-term cooperation. In the pest management industry service quality and customer satisfaction are noted as a critical prerequisite for satisfying and retaining customers. Pest control operators are continuously put effort...
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| Format: | Thesis |
| Language: | eng eng eng |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/8861/1/S814640_01.pdf https://etd.uum.edu.my/8861/2/S814640_02.pdf https://etd.uum.edu.my/8861/3/s814640_references.docx |
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