The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan

The Ministry of Education faces several key challenges including poor teaching quality, teacher shortage and absenteeism, poor school environment, shortage of motivated and well-trained teachers, insecurity, and many other factors. Total Quality Management (TQM) is a tool used to increase quality in...

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Main Author:	Mahmood, Waqas
Format:	Thesis
Language:	eng eng eng eng
Published:	2020
Subjects:	LB2801-3095 School administration and organization
Online Access:	https://etd.uum.edu.my/8900/1/Deposit%20Permission_s902560.pdf https://etd.uum.edu.my/8900/2/s902560_01.pdf https://etd.uum.edu.my/8900/3/s902560_02.pdf https://etd.uum.edu.my/8900/4/s902560_references.docx
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id	my-uum-etd.8900
record_format	uketd_dc
spelling	my-uum-etd.89002021-12-12T01:28:44Z The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan 2020 Mahmood, Waqas Omar Fauzee, Mohd Sofian Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences LB2801-3095 School administration and organization The Ministry of Education faces several key challenges including poor teaching quality, teacher shortage and absenteeism, poor school environment, shortage of motivated and well-trained teachers, insecurity, and many other factors. Total Quality Management (TQM) is a tool used to increase quality in education and is often linked to school climate, teachers work satisfaction and schools‘ academic achievement. This raises the question of whether schools in Pakistan are practicing TQM. This study was conducted to identify the relationship between TQM and school performance through two mediating variables; school climate and job satisfaction. It also aims to determine if the dimensions of TQM are a determinant factor for school climate and job satisfaction. A quantitative approach using questionnaire survey was used to collect data, whilst SPSS version 24 was used to compute the data in order to answer the research questions and the hypothesis. The mediation process was examined using the Sobel test. Findings showed that high performance schools had a higher level of TQM practice, school climate and job satisfaction, a very strong relationship between TQM and school climate and a moderate relationship between TQM and job satisfaction. Furthermore, regression analysis illustrated that three (3) dimensions namely staff involvement, top management commitment and continuous improvement were the main indicators for school climate. Meanwhile, the dimensions of involvement of staff, top management commitment, training and education, and customer focus were the main predictors for job satisfaction. Sobel test showed that both school climate and job satisfaction were the mediator between TQM and school performance. This study provides a significant contribution in improving quality management practices in schools by developing an Excellent School Model that incorporates all the variables involved in realizing educational excellence. 2020 Thesis https://etd.uum.edu.my/8900/ https://etd.uum.edu.my/8900/1/Deposit%20Permission_s902560.pdf text eng staffonly https://etd.uum.edu.my/8900/2/s902560_01.pdf text eng 2023-05-13 staffonly https://etd.uum.edu.my/8900/3/s902560_02.pdf text eng public https://etd.uum.edu.my/8900/4/s902560_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Omar Fauzee, Mohd Sofian
topic	LB2801-3095 School administration and organization
spellingShingle	LB2801-3095 School administration and organization Mahmood, Waqas The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
description	The Ministry of Education faces several key challenges including poor teaching quality, teacher shortage and absenteeism, poor school environment, shortage of motivated and well-trained teachers, insecurity, and many other factors. Total Quality Management (TQM) is a tool used to increase quality in education and is often linked to school climate, teachers work satisfaction and schools‘ academic achievement. This raises the question of whether schools in Pakistan are practicing TQM. This study was conducted to identify the relationship between TQM and school performance through two mediating variables; school climate and job satisfaction. It also aims to determine if the dimensions of TQM are a determinant factor for school climate and job satisfaction. A quantitative approach using questionnaire survey was used to collect data, whilst SPSS version 24 was used to compute the data in order to answer the research questions and the hypothesis. The mediation process was examined using the Sobel test. Findings showed that high performance schools had a higher level of TQM practice, school climate and job satisfaction, a very strong relationship between TQM and school climate and a moderate relationship between TQM and job satisfaction. Furthermore, regression analysis illustrated that three (3) dimensions namely staff involvement, top management commitment and continuous improvement were the main indicators for school climate. Meanwhile, the dimensions of involvement of staff, top management commitment, training and education, and customer focus were the main predictors for job satisfaction. Sobel test showed that both school climate and job satisfaction were the mediator between TQM and school performance. This study provides a significant contribution in improving quality management practices in schools by developing an Excellent School Model that incorporates all the variables involved in realizing educational excellence.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Mahmood, Waqas
author_facet	Mahmood, Waqas
author_sort	Mahmood, Waqas
title	The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
title_short	The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
title_full	The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
title_fullStr	The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
title_full_unstemmed	The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan
title_sort	influence of total quality management, school climate and job satisfaction on school performance in government schools in pakistan
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2020
url	https://etd.uum.edu.my/8900/1/Deposit%20Permission_s902560.pdf https://etd.uum.edu.my/8900/2/s902560_01.pdf https://etd.uum.edu.my/8900/3/s902560_02.pdf https://etd.uum.edu.my/8900/4/s902560_references.docx
_version_	1747828485981732864

The influence of total quality management, school climate and job satisfaction on school performance in government schools in Pakistan

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