A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group

A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group

The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP)...

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Main Author: Oh, Chun Siang
Format: Thesis
Language:eng
eng
eng
Published: 2019
Subjects:
HF5415.33 Consumer Behavior.
Online Access:https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf
https://etd.uum.edu.my/8910/2/s901399_01.pdf
https://etd.uum.edu.my/8910/3/s901399_references.docx
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spelling my-uum-etd.89102021-12-12T01:44:08Z A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group 2019 Oh, Chun Siang Hassan, Shahizan Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5415.33 Consumer Behavior. The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP) have been largely researched, there is still a vacuum in researches in regards to HERP particularly in Malaysia. In this study, Information System Success Model (ISSM) was adopted from DeLone and McLean (D&M) to assess the HERP post-implementation success. Essentially, healthcare organizations can be benefitted from the success of implementing HERP with high staff operational work productivity and efficiency. This study focused on developing healthcare ISSM framework by analysing the relationships between the D&M ISSM success elements which are information quality, system quality, service quality, user satisfaction and individual benefits, in the case of CordLife Group. All constructs adopted the 5-point Likert scale measurement. The respondents were the HERP users from CordLife Group Limited-Singapore and StemLife Berhad-Malaysia with 184 and 180 respondents respectively with a response rate of 85%. The collected data was analysed using the SPSS and the SmartPLS software. This study found that all direct relationships amongst system quality, service quality, system quality, user satisfaction and individual benefits were significant. In addition, there were no differences between CordLife Group Limited-Singapore and StemLife Berhad-Malaysia on the determinants that affect CordLife Group’s HERP post-implementation success. The study recommended incremental investments towards hardware and software upgrades, developing internal skilled expertise, persistent functional HERP training, boost user satisfaction and productivity by HERP adoption as necessary drivers towards achieving HERP post-implementation success. 2019 Thesis https://etd.uum.edu.my/8910/ https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf text eng staffonly https://etd.uum.edu.my/8910/2/s901399_01.pdf text eng public https://etd.uum.edu.my/8910/3/s901399_references.docx text eng public other doctoral Universiti Utara Malaysia
institution Universiti Utara Malaysia
collection UUM ETD
language eng
eng
eng
advisor Hassan, Shahizan
topic HF5415.33 Consumer Behavior.
spellingShingle HF5415.33 Consumer Behavior.
Oh, Chun Siang
A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
description The role of Healthcare Enterprise Resource Planning (HERP) in the healthcare industry toward organisational business performance is imperative. Therefore, the organisations adopting HERP need to assess the success and impact of HERP post-implementation. Whilst, the Enterprise Resource Planning (ERP) have been largely researched, there is still a vacuum in researches in regards to HERP particularly in Malaysia. In this study, Information System Success Model (ISSM) was adopted from DeLone and McLean (D&M) to assess the HERP post-implementation success. Essentially, healthcare organizations can be benefitted from the success of implementing HERP with high staff operational work productivity and efficiency. This study focused on developing healthcare ISSM framework by analysing the relationships between the D&M ISSM success elements which are information quality, system quality, service quality, user satisfaction and individual benefits, in the case of CordLife Group. All constructs adopted the 5-point Likert scale measurement. The respondents were the HERP users from CordLife Group Limited-Singapore and StemLife Berhad-Malaysia with 184 and 180 respondents respectively with a response rate of 85%. The collected data was analysed using the SPSS and the SmartPLS software. This study found that all direct relationships amongst system quality, service quality, system quality, user satisfaction and individual benefits were significant. In addition, there were no differences between CordLife Group Limited-Singapore and StemLife Berhad-Malaysia on the determinants that affect CordLife Group’s HERP post-implementation success. The study recommended incremental investments towards hardware and software upgrades, developing internal skilled expertise, persistent functional HERP training, boost user satisfaction and productivity by HERP adoption as necessary drivers towards achieving HERP post-implementation success.
format Thesis
qualification_name other
qualification_level Doctorate
author Oh, Chun Siang
author_facet Oh, Chun Siang
author_sort Oh, Chun Siang
title A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
title_short A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
title_full A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
title_fullStr A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
title_full_unstemmed A framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
title_sort framework for assessing healthcare enterprise resource planning post-implementation success: a case of cordlife group
granting_institution Universiti Utara Malaysia
granting_department Othman Yeop Abdullah Graduate School of Business
publishDate 2019
url https://etd.uum.edu.my/8910/1/Deposit%20Permission_s901399.pdf
https://etd.uum.edu.my/8910/2/s901399_01.pdf
https://etd.uum.edu.my/8910/3/s901399_references.docx
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