Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia

Globalization is moving fast, and expats migrating from one country to another is familiar and expanding more quickly than before. Due to this borderless world, crosscultural issues and training needs attention. However, there is a lack of awareness in terms of cultural issues and training provided...

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Main Author:	Selvi Ranjit, Ranjit Singh
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/8946/1/s822696_01.pdf https://etd.uum.edu.my/8946/2/s822696_02.pdf https://etd.uum.edu.my/8946/3/s822696_references.docx
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id	my-uum-etd.8946
record_format	uketd_dc
spelling	my-uum-etd.89462024-01-28T03:25:54Z Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia 2020 Selvi Ranjit, Ranjit Singh Azizan, Norizan School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment Globalization is moving fast, and expats migrating from one country to another is familiar and expanding more quickly than before. Due to this borderless world, crosscultural issues and training needs attention. However, there is a lack of awareness in terms of cultural issues and training provided to expatriates in Malaysia. Given that ABC E-Commerce Company consistently hires expatriates to run their day to day business, cross-cultural issues, and training should be an essential topic considered. This study examines the adjustment issues faced by self-initiated expatriates during their first six months at ABC E-Commerce Company, Kuala Lumpur, and create and propose a cross-cultural training framework for Abc E-Commerce Management. In this study, ABC E-Commerce Company was selected, and twelve (12) participants from various backgrounds, resident month/year, nationalities, and age were randomly selected. Since the author of this study works at ABC E-Commerce Company, a face to face interview was conduct with all twelve participants. Semi-structured interview questions used to get an in-depth explanation from each participant. The data was gathered from the discussion and analyzed using content analysis. The finding indicated that there are eight (8) themes obtained from the interview data. The themes analyzed from the interview data are Language, Culture and Lifestyle, Food Availability and Preferences, Expatriation Cost, Society, Cultural Etiquette, Tax and Visa Regulation, and Others. These themes are common issues faced by all twelve participants. There are thirteen (13) areas of training suggested. The areas are Culture and Demographics, Food Choices and Eating Manners, Accommodation, Communication, and Language, Tax and Visa Regulation Information, Dress Code, Transportation Information, Do’s and Don’t, Buddy System, Religious Place, Tour Guide, Health Care Information, and Electrical Appliances. The result of this research will be helpful to the expatriates in the ABC E-Commerce Company and within Malaysia. Future studies should focus on other regions within Malaysia and other companies. 2020 Thesis https://etd.uum.edu.my/8946/ https://etd.uum.edu.my/8946/1/s822696_01.pdf text eng public https://etd.uum.edu.my/8946/2/s822696_02.pdf text eng public https://etd.uum.edu.my/8946/3/s822696_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Azizan, Norizan
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Selvi Ranjit, Ranjit Singh Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
description	Globalization is moving fast, and expats migrating from one country to another is familiar and expanding more quickly than before. Due to this borderless world, crosscultural issues and training needs attention. However, there is a lack of awareness in terms of cultural issues and training provided to expatriates in Malaysia. Given that ABC E-Commerce Company consistently hires expatriates to run their day to day business, cross-cultural issues, and training should be an essential topic considered. This study examines the adjustment issues faced by self-initiated expatriates during their first six months at ABC E-Commerce Company, Kuala Lumpur, and create and propose a cross-cultural training framework for Abc E-Commerce Management. In this study, ABC E-Commerce Company was selected, and twelve (12) participants from various backgrounds, resident month/year, nationalities, and age were randomly selected. Since the author of this study works at ABC E-Commerce Company, a face to face interview was conduct with all twelve participants. Semi-structured interview questions used to get an in-depth explanation from each participant. The data was gathered from the discussion and analyzed using content analysis. The finding indicated that there are eight (8) themes obtained from the interview data. The themes analyzed from the interview data are Language, Culture and Lifestyle, Food Availability and Preferences, Expatriation Cost, Society, Cultural Etiquette, Tax and Visa Regulation, and Others. These themes are common issues faced by all twelve participants. There are thirteen (13) areas of training suggested. The areas are Culture and Demographics, Food Choices and Eating Manners, Accommodation, Communication, and Language, Tax and Visa Regulation Information, Dress Code, Transportation Information, Do’s and Don’t, Buddy System, Religious Place, Tour Guide, Health Care Information, and Electrical Appliances. The result of this research will be helpful to the expatriates in the ABC E-Commerce Company and within Malaysia. Future studies should focus on other regions within Malaysia and other companies.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Selvi Ranjit, Ranjit Singh
author_facet	Selvi Ranjit, Ranjit Singh
author_sort	Selvi Ranjit, Ranjit Singh
title	Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
title_short	Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
title_full	Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
title_fullStr	Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
title_full_unstemmed	Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia
title_sort	self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at abc e-commerce company, malaysia
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2020
url	https://etd.uum.edu.my/8946/1/s822696_01.pdf https://etd.uum.edu.my/8946/2/s822696_02.pdf https://etd.uum.edu.my/8946/3/s822696_references.docx
_version_	1794023736239718400

Self-initiated expatriates' cross-cultural training and cross-cultural issues: case study at ABC e-commerce company, Malaysia

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