The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees

Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfa...

Full description

Saved in:

Bibliographic Details
Main Author:	Khan, Sanan Waheed
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HE Transportation and Communications
Online Access:	https://etd.uum.edu.my/8954/1/s818966_01.pdf https://etd.uum.edu.my/8954/2/s818966_02.pdf https://etd.uum.edu.my/8954/3/s818966_references.docx
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.8954
record_format	uketd_dc
spelling	my-uum-etd.89542022-02-16T02:22:37Z The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees 2019 Khan, Sanan Waheed Omar, Nuredayu Awang Had Salleh Graduate School of Arts & Sciences Awang Had Salleh Graduate School of Arts & Sciences HE Transportation and Communications Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfaction in five-star hotels in Langkawi Island, Malaysia. The Leader-Member Exchange (LMX) Theory guided this thesis, which utilized a survey to measure the opinions of the 322 respondents using simple random sampling method. Data was gathered and analyzed using Statistical Package for Social Sciences (SPSS). The data were analyzed using correlation and multiple regression analysis. Results revealed that supervisory communication relationship and LMX quality have significant positive relationship with employee job satisfaction. The current study indicates that good communication between a supervisor and a subordinate will result in greater job satisfaction and better organizational functioning. Furthermore, the present study has suggested few theoretical and practical recommendations to the five-star hotel industry in Langkawi to improve the level of supervisory communication to increase employee job satisfaction. The findings are noteworthy for the industry and also contribute to new empirical findings to the literature on superior - subordinate communication and LMX quality. 2019 Thesis https://etd.uum.edu.my/8954/ https://etd.uum.edu.my/8954/1/s818966_01.pdf text eng public https://etd.uum.edu.my/8954/2/s818966_02.pdf text eng public https://etd.uum.edu.my/8954/3/s818966_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Omar, Nuredayu
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Khan, Sanan Waheed The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
description	Despite the abundance of research in the area of supervisory communication, the hotel industry in Malaysia is facing high employee turnover. Therefore, the main purpose of this study is to examine the relationship between superior - subordinate communication and LMX quality with employee job satisfaction in five-star hotels in Langkawi Island, Malaysia. The Leader-Member Exchange (LMX) Theory guided this thesis, which utilized a survey to measure the opinions of the 322 respondents using simple random sampling method. Data was gathered and analyzed using Statistical Package for Social Sciences (SPSS). The data were analyzed using correlation and multiple regression analysis. Results revealed that supervisory communication relationship and LMX quality have significant positive relationship with employee job satisfaction. The current study indicates that good communication between a supervisor and a subordinate will result in greater job satisfaction and better organizational functioning. Furthermore, the present study has suggested few theoretical and practical recommendations to the five-star hotel industry in Langkawi to improve the level of supervisory communication to increase employee job satisfaction. The findings are noteworthy for the industry and also contribute to new empirical findings to the literature on superior - subordinate communication and LMX quality.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Khan, Sanan Waheed
author_facet	Khan, Sanan Waheed
author_sort	Khan, Sanan Waheed
title	The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
title_short	The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
title_full	The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
title_fullStr	The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
title_full_unstemmed	The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees
title_sort	relationship between superior-subordinate communication, lmx quality and employee job satisfaction among hotel employees
granting_institution	Universiti Utara Malaysia
granting_department	Awang Had Salleh Graduate School of Arts & Sciences
publishDate	2019
url	https://etd.uum.edu.my/8954/1/s818966_01.pdf https://etd.uum.edu.my/8954/2/s818966_02.pdf https://etd.uum.edu.my/8954/3/s818966_references.docx
_version_	1747828497064132608

The relationship between superior-subordinate communication, LMX quality and employee job satisfaction among hotel employees

Similar Items