Determinants of employee engagement in Royal Malaysian Customs Department

The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and da...

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Main Author:	Normalina, Abdul Manap
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/9013/1/s822423_01.pdf https://etd.uum.edu.my/9013/2/s822423_02.pdf https://etd.uum.edu.my/9013/3/s822423_references.docx
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id	my-uum-etd.9013
record_format	uketd_dc
spelling	my-uum-etd.90132022-05-09T07:24:17Z Determinants of employee engagement in Royal Malaysian Customs Department 2019 Normalina, Abdul Manap Abdul Hamid, Siti Norasyikin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and data were collected through questionnaires. A total of 300 questionnaires were distributed to customs officers in Kedah and 241 questionnaires (80.3%) were received. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 22.0. The Pearson correlation analysis has confirmed significant and positive relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement. Based on the findings it is suggested that customs officers should effectively enhance their person-job fit and psychological safety in order to increase their employee’s engagement. Other than that, Customs Department should effectively manage the transformational leadership and perceived organizational support as to boost up their employee’s engagement level. 2019 Thesis https://etd.uum.edu.my/9013/ https://etd.uum.edu.my/9013/1/s822423_01.pdf text eng public https://etd.uum.edu.my/9013/2/s822423_02.pdf text eng public https://etd.uum.edu.my/9013/3/s822423_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Abdul Hamid, Siti Norasyikin
topic	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. Normalina, Abdul Manap Determinants of employee engagement in Royal Malaysian Customs Department
description	The main objective of this study is to examine the relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement among customs officers in Kedah. To attain the objectives, a quantitative method was employed and data were collected through questionnaires. A total of 300 questionnaires were distributed to customs officers in Kedah and 241 questionnaires (80.3%) were received. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 22.0. The Pearson correlation analysis has confirmed significant and positive relationship between person-job fit, psychological safety, transformational leadership and perceived organizational support with employee engagement. Based on the findings it is suggested that customs officers should effectively enhance their person-job fit and psychological safety in order to increase their employee’s engagement. Other than that, Customs Department should effectively manage the transformational leadership and perceived organizational support as to boost up their employee’s engagement level.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Normalina, Abdul Manap
author_facet	Normalina, Abdul Manap
author_sort	Normalina, Abdul Manap
title	Determinants of employee engagement in Royal Malaysian Customs Department
title_short	Determinants of employee engagement in Royal Malaysian Customs Department
title_full	Determinants of employee engagement in Royal Malaysian Customs Department
title_fullStr	Determinants of employee engagement in Royal Malaysian Customs Department
title_full_unstemmed	Determinants of employee engagement in Royal Malaysian Customs Department
title_sort	determinants of employee engagement in royal malaysian customs department
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/9013/1/s822423_01.pdf https://etd.uum.edu.my/9013/2/s822423_02.pdf https://etd.uum.edu.my/9013/3/s822423_references.docx
_version_	1747828508096200704

Determinants of employee engagement in Royal Malaysian Customs Department

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