The determinants of knowledge sharing among bank employees and its effect on bank services innovation

Knowledge sharing is a voluntary and mindful act of converting and exchanging knowledge, skills and experiences among employees and co-workers in an organization, or group or even between one organization and another. The main objective of this study is to understand and analyse the key factors dete...

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Main Author:	Ibrahim, Muhammad Bello
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/9046/1/s901452_01.pdf https://etd.uum.edu.my/9046/2/s901452_02.pdf https://etd.uum.edu.my/9046/3/s901452_references.docx
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id	my-uum-etd.9046
record_format	uketd_dc
spelling	my-uum-etd.90462023-06-04T06:08:28Z The determinants of knowledge sharing among bank employees and its effect on bank services innovation 2020 Ibrahim, Muhammad Bello Abdul Talib, Asmat Nizam Jedin, Moh'd Haniff Ghazali Shafie Graduate School of Government Ghazali Shafie Graduate School of Government HF5549-5549.5 Personnel Management. Employment Knowledge sharing is a voluntary and mindful act of converting and exchanging knowledge, skills and experiences among employees and co-workers in an organization, or group or even between one organization and another. The main objective of this study is to understand and analyse the key factors determinants of knowledge sharing among bank employees, through the lens of negotiation, reciprocity, exchange characteristics, partner characteristics and communication frequency. At the same time, the research measured the impact of these variables on bank services innovation. Thus, the significance of negotiated and reciprocated cooperative behaviors among bank employees and co-workers in generating strong ties through social interaction and sharing of knowledge was investigated. Using these constructs the research proposed its framework. The research gap explores and explained these paradigms for determining knowledge sharing among bank employees, and enhanced their capacity for bank services innovation. Online data collection technique was used, 540 questionnaires were administered to senior staff of the 5 selected banks in Nigeria, via emails, short message service (SMS) and or WhatsApp chat message. The study achieved a response rate of 63%; 342 questionnaires were returned, out of these 298 were useable questionnaires. Partial least square structural equation modelling (PLS-SEM) was used to analyze the data. The findings revealed that all hypothesized relationships of the research model, except one were statistically significant and supported. The unique findings of this thesis aside achieving its set objectives, is linking its constructs in a mediated association with knowledge sharing to bank services innovation. This is against what obtained in most existing literatures reviewed, which shows the concept of knowledge sharing separate from innovation. The study further serves as a guide towards understanding the way employees of the Nigerian banking sector in particular, used the variables of our model to share knowledge, expertise, and experience in the current era of globalization supported by advanced information and self-help technologies. Internationally, the study has highlighted some valuable contributions of these key determinants of knowledge sharing and its effect on services innovation; and offer useful dissertation for practice to executive management of banks in particular, entrepreneurs, businesses and even public organizations. However, this study is limited by its scope, time and resources. Therefore, improvement is recommended both in context and theory. 2020 Thesis https://etd.uum.edu.my/9046/ https://etd.uum.edu.my/9046/1/s901452_01.pdf text eng public https://etd.uum.edu.my/9046/2/s901452_02.pdf text eng public https://etd.uum.edu.my/9046/3/s901452_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Abdul Talib, Asmat Nizam Jedin, Moh'd Haniff
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Ibrahim, Muhammad Bello The determinants of knowledge sharing among bank employees and its effect on bank services innovation
description	Knowledge sharing is a voluntary and mindful act of converting and exchanging knowledge, skills and experiences among employees and co-workers in an organization, or group or even between one organization and another. The main objective of this study is to understand and analyse the key factors determinants of knowledge sharing among bank employees, through the lens of negotiation, reciprocity, exchange characteristics, partner characteristics and communication frequency. At the same time, the research measured the impact of these variables on bank services innovation. Thus, the significance of negotiated and reciprocated cooperative behaviors among bank employees and co-workers in generating strong ties through social interaction and sharing of knowledge was investigated. Using these constructs the research proposed its framework. The research gap explores and explained these paradigms for determining knowledge sharing among bank employees, and enhanced their capacity for bank services innovation. Online data collection technique was used, 540 questionnaires were administered to senior staff of the 5 selected banks in Nigeria, via emails, short message service (SMS) and or WhatsApp chat message. The study achieved a response rate of 63%; 342 questionnaires were returned, out of these 298 were useable questionnaires. Partial least square structural equation modelling (PLS-SEM) was used to analyze the data. The findings revealed that all hypothesized relationships of the research model, except one were statistically significant and supported. The unique findings of this thesis aside achieving its set objectives, is linking its constructs in a mediated association with knowledge sharing to bank services innovation. This is against what obtained in most existing literatures reviewed, which shows the concept of knowledge sharing separate from innovation. The study further serves as a guide towards understanding the way employees of the Nigerian banking sector in particular, used the variables of our model to share knowledge, expertise, and experience in the current era of globalization supported by advanced information and self-help technologies. Internationally, the study has highlighted some valuable contributions of these key determinants of knowledge sharing and its effect on services innovation; and offer useful dissertation for practice to executive management of banks in particular, entrepreneurs, businesses and even public organizations. However, this study is limited by its scope, time and resources. Therefore, improvement is recommended both in context and theory.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Ibrahim, Muhammad Bello
author_facet	Ibrahim, Muhammad Bello
author_sort	Ibrahim, Muhammad Bello
title	The determinants of knowledge sharing among bank employees and its effect on bank services innovation
title_short	The determinants of knowledge sharing among bank employees and its effect on bank services innovation
title_full	The determinants of knowledge sharing among bank employees and its effect on bank services innovation
title_fullStr	The determinants of knowledge sharing among bank employees and its effect on bank services innovation
title_full_unstemmed	The determinants of knowledge sharing among bank employees and its effect on bank services innovation
title_sort	determinants of knowledge sharing among bank employees and its effect on bank services innovation
granting_institution	Universiti Utara Malaysia
granting_department	Ghazali Shafie Graduate School of Government
publishDate	2020
url	https://etd.uum.edu.my/9046/1/s901452_01.pdf https://etd.uum.edu.my/9046/2/s901452_02.pdf https://etd.uum.edu.my/9046/3/s901452_references.docx
_version_	1776103709030219776

The determinants of knowledge sharing among bank employees and its effect on bank services innovation

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