Factors influencing job performance among police officers in Northern State of Malaysia
This study examines factors that influence job performance namely emotional intelligence, affective commitment and perceived organizational support. Data were collected from 219 rank and file police officers in Timur Laut, Penang. Instrument are taken from valid and reliable sources. Job performa...
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my-uum-etd.90762022-08-18T06:26:10Z Factors influencing job performance among police officers in Northern State of Malaysia 2019 Noorliana, Mohamed Yunus Yahya, Khulida Kirana School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment This study examines factors that influence job performance namely emotional intelligence, affective commitment and perceived organizational support. Data were collected from 219 rank and file police officers in Timur Laut, Penang. Instrument are taken from valid and reliable sources. Job performance instrument were adapted from Yu (1996), emotional intelligence instrument taken from Wong and Law (2002), affective commitment instrument based on Allen and Meyer (1990) and perceived organizational support instrument is from Eisenberger et. Al (1986). The result were analyzed with Statistical Package for Social Science (SPSS) version 25 and the findings indicated that emotional intelligence and affective commitment influence job performance but perceived organizational support did not influence job performance among the rank and file police officers. This study conclude by highlighting future research on ways to increase job performance among the police officers particularly in the context of Malaysia. 2019 Thesis https://etd.uum.edu.my/9076/ https://etd.uum.edu.my/9076/1/s823222_01.pdf text eng public https://etd.uum.edu.my/9076/2/s823222_02.pdf text eng public https://etd.uum.edu.my/9076/3/s823222_references.docx text eng public other masters Universiti Utara Malaysia |
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Universiti Utara Malaysia |
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UUM ETD |
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eng eng eng |
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Yahya, Khulida Kirana |
topic |
HF5549-5549.5 Personnel Management Employment |
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HF5549-5549.5 Personnel Management Employment Noorliana, Mohamed Yunus Factors influencing job performance among police officers in Northern State of Malaysia |
description |
This study examines factors that influence job performance namely emotional intelligence,
affective commitment and perceived organizational support. Data were collected from 219
rank and file police officers in Timur Laut, Penang. Instrument are taken from valid and
reliable sources. Job performance instrument were adapted from Yu (1996), emotional
intelligence instrument taken from Wong and Law (2002), affective commitment
instrument based on Allen and Meyer (1990) and perceived organizational support
instrument is from Eisenberger et. Al (1986). The result were analyzed with Statistical
Package for Social Science (SPSS) version 25 and the findings indicated that emotional
intelligence and affective commitment influence job performance but perceived
organizational support did not influence job performance among the rank and file police
officers. This study conclude by highlighting future research on ways to increase job
performance among the police officers particularly in the context of Malaysia. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Noorliana, Mohamed Yunus |
author_facet |
Noorliana, Mohamed Yunus |
author_sort |
Noorliana, Mohamed Yunus |
title |
Factors influencing job performance among police officers in Northern State of Malaysia |
title_short |
Factors influencing job performance among police officers in Northern State of Malaysia |
title_full |
Factors influencing job performance among police officers in Northern State of Malaysia |
title_fullStr |
Factors influencing job performance among police officers in Northern State of Malaysia |
title_full_unstemmed |
Factors influencing job performance among police officers in Northern State of Malaysia |
title_sort |
factors influencing job performance among police officers in northern state of malaysia |
granting_institution |
Universiti Utara Malaysia |
granting_department |
School of Business Management |
publishDate |
2019 |
url |
https://etd.uum.edu.my/9076/1/s823222_01.pdf https://etd.uum.edu.my/9076/2/s823222_02.pdf https://etd.uum.edu.my/9076/3/s823222_references.docx |
_version_ |
1747828522512023552 |