Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan

Nowadays, issues of workplace deviant behavior in the workplace has become more serious. Employees play an important role to secure and increase profit for the business. Specifically, in the hotel industry, the role of the hotel employee is important in enabling the business to develop and remain co...

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Main Author:	Owi, Siew Yen
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HD58.7 Organizational Behavior.
Online Access:	https://etd.uum.edu.my/9141/1/s823328_01.pdf https://etd.uum.edu.my/9141/2/s823328_02.pdf https://etd.uum.edu.my/9141/3/s823328_references.docx
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id	my-uum-etd.9141
record_format	uketd_dc
spelling	my-uum-etd.91412022-04-13T03:18:50Z Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan 2019 Owi, Siew Yen Ahmed Fadzil, Nur Fitriah Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. HF5549-5549.5 Personnel Management. Employment Nowadays, issues of workplace deviant behavior in the workplace has become more serious. Employees play an important role to secure and increase profit for the business. Specifically, in the hotel industry, the role of the hotel employee is important in enabling the business to develop and remain competitive. The purpose of this study is to investigate factors that influence interpersonal workplace deviant behavior among hotel employees in Kelantan. The objective of this research is to evaluate, investigate and identify the relationship between the factors (quality concern, role conflict, and excessive workload) and interpersonal workplace deviant behavior. A purposive sampling technique was used to select respondents from registered hotels in Kelantan, Malaysia. The study used a quantitative approach through structured questionnaires developed from previous research. A total of 230 survey questionnaires were distributed; only 213 questionnaires were usable for analysis. The study used SPSS 25.0 to analyze the data. Methodologies such as One-way ANOVA and Multiple Regression Analysis were used to analyze the data. In general, the findings revealed that interpersonal workplace deviant behavior has a significant positive relationship with quality concern and excessive workload. Meanwhile, role conflict showed a negative relationship with interpersonal workplace deviant behavior. This thesis concludes with discussion of the findings and limitations of the study and suggestion for future research. 2019 Thesis https://etd.uum.edu.my/9141/ https://etd.uum.edu.my/9141/1/s823328_01.pdf text eng public https://etd.uum.edu.my/9141/2/s823328_02.pdf text eng public https://etd.uum.edu.my/9141/3/s823328_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Ahmed Fadzil, Nur Fitriah
topic	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior.
spellingShingle	HD58.7 Organizational Behavior. HD58.7 Organizational Behavior. Owi, Siew Yen Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
description	Nowadays, issues of workplace deviant behavior in the workplace has become more serious. Employees play an important role to secure and increase profit for the business. Specifically, in the hotel industry, the role of the hotel employee is important in enabling the business to develop and remain competitive. The purpose of this study is to investigate factors that influence interpersonal workplace deviant behavior among hotel employees in Kelantan. The objective of this research is to evaluate, investigate and identify the relationship between the factors (quality concern, role conflict, and excessive workload) and interpersonal workplace deviant behavior. A purposive sampling technique was used to select respondents from registered hotels in Kelantan, Malaysia. The study used a quantitative approach through structured questionnaires developed from previous research. A total of 230 survey questionnaires were distributed; only 213 questionnaires were usable for analysis. The study used SPSS 25.0 to analyze the data. Methodologies such as One-way ANOVA and Multiple Regression Analysis were used to analyze the data. In general, the findings revealed that interpersonal workplace deviant behavior has a significant positive relationship with quality concern and excessive workload. Meanwhile, role conflict showed a negative relationship with interpersonal workplace deviant behavior. This thesis concludes with discussion of the findings and limitations of the study and suggestion for future research.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Owi, Siew Yen
author_facet	Owi, Siew Yen
author_sort	Owi, Siew Yen
title	Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
title_short	Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
title_full	Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
title_fullStr	Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
title_full_unstemmed	Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan
title_sort	quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in kelantan
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/9141/1/s823328_01.pdf https://etd.uum.edu.my/9141/2/s823328_02.pdf https://etd.uum.edu.my/9141/3/s823328_references.docx
_version_	1747828532651753472

Quality concern, role conflict, and excessive workload influencing interpersonal workplace deviant behavior among hotel employees in Kelantan

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