The determinants of turnover intention among employees in retailing industry

The purpose of this study is to investigate the influence of reward satisfaction and job satisfaction towards turnover intention among frontline employees in retailing industry in Alor Setar. The study also aim to determine the difference in turnover intention between male and female employees. The...

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Main Author:	Tan, Jia Mi
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/9167/1/s822038_01.pdf https://etd.uum.edu.my/9167/2/s822038_02.pdf https://etd.uum.edu.my/9167/3/s822038_references.docx
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id	my-uum-etd.9167
record_format	uketd_dc
spelling	my-uum-etd.91672022-04-13T02:48:53Z The determinants of turnover intention among employees in retailing industry 2019 Tan, Jia Mi Aziz, Azelin Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5549-5549.5 Personnel Management. Employment The purpose of this study is to investigate the influence of reward satisfaction and job satisfaction towards turnover intention among frontline employees in retailing industry in Alor Setar. The study also aim to determine the difference in turnover intention between male and female employees. The study was conducted in retail business companies in Alor Setar. This study used quantitative method in which questionnaire has been distributed to collect responses from respondents. From the total of 165 questionnaires distributed to the respondents, 119 questionnaires has been returned and collected. Thus, the response rate is for this study is 72.12% and 119 returned questionnaires which are valid and completed were used in the data analysis process. The data collected was processed using Statistical Package for Sosial (SPSS) version 25. Both descriptive and inferential statistics were used to analyze the data. Result of Multiple Regression Analysis showed that reward satisfaction and job satisfaction significantly and negatively influence turnover intention among employees. Reward satisfaction has the largest contribution to the turnover intention among employees in retailing industry with a beta value of -0.486. In the other hand, finding of Independent Sample T-test showed that there are no difference in turnover intention between male and female employees. Both male and female frontline employees in retailing industry are having the same level of turnover intention. This study contributes to the academic knowledge through providing insights and determining the key factors that influences the most on retail frontline employees’ turnover intention. This study also assist the manager to better understand their frontline employees in terms of turnover intention. 2019 Thesis https://etd.uum.edu.my/9167/ https://etd.uum.edu.my/9167/1/s822038_01.pdf text eng public https://etd.uum.edu.my/9167/2/s822038_02.pdf text eng public https://etd.uum.edu.my/9167/3/s822038_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Aziz, Azelin
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Tan, Jia Mi The determinants of turnover intention among employees in retailing industry
description	The purpose of this study is to investigate the influence of reward satisfaction and job satisfaction towards turnover intention among frontline employees in retailing industry in Alor Setar. The study also aim to determine the difference in turnover intention between male and female employees. The study was conducted in retail business companies in Alor Setar. This study used quantitative method in which questionnaire has been distributed to collect responses from respondents. From the total of 165 questionnaires distributed to the respondents, 119 questionnaires has been returned and collected. Thus, the response rate is for this study is 72.12% and 119 returned questionnaires which are valid and completed were used in the data analysis process. The data collected was processed using Statistical Package for Sosial (SPSS) version 25. Both descriptive and inferential statistics were used to analyze the data. Result of Multiple Regression Analysis showed that reward satisfaction and job satisfaction significantly and negatively influence turnover intention among employees. Reward satisfaction has the largest contribution to the turnover intention among employees in retailing industry with a beta value of -0.486. In the other hand, finding of Independent Sample T-test showed that there are no difference in turnover intention between male and female employees. Both male and female frontline employees in retailing industry are having the same level of turnover intention. This study contributes to the academic knowledge through providing insights and determining the key factors that influences the most on retail frontline employees’ turnover intention. This study also assist the manager to better understand their frontline employees in terms of turnover intention.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Tan, Jia Mi
author_facet	Tan, Jia Mi
author_sort	Tan, Jia Mi
title	The determinants of turnover intention among employees in retailing industry
title_short	The determinants of turnover intention among employees in retailing industry
title_full	The determinants of turnover intention among employees in retailing industry
title_fullStr	The determinants of turnover intention among employees in retailing industry
title_full_unstemmed	The determinants of turnover intention among employees in retailing industry
title_sort	determinants of turnover intention among employees in retailing industry
granting_institution	Universiti Utara Malaysia
granting_department	Othman Yeop Abdullah Graduate School of Business
publishDate	2019
url	https://etd.uum.edu.my/9167/1/s822038_01.pdf https://etd.uum.edu.my/9167/2/s822038_02.pdf https://etd.uum.edu.my/9167/3/s822038_references.docx
_version_	1747828538352861184

The determinants of turnover intention among employees in retailing industry

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