Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM

This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour...

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Main Author:	Joy, Ugboaja Chioma
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HF5415.33 Consumer Behavior.
Online Access:	https://etd.uum.edu.my/9180/1/s818693_01.pdf https://etd.uum.edu.my/9180/2/s818693_02.pdf https://etd.uum.edu.my/9180/3/s818693_references.docx
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id	my-uum-etd.9180
record_format	uketd_dc
spelling	my-uum-etd.91802022-03-28T06:07:40Z Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM 2020 Joy, Ugboaja Chioma Abdullah, Shahmir Sivaraj School of Business Management School of Business Management HF5415.33 Consumer Behavior. HF5549-5549.5 Personnel Management. Employment This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour, medicine and clinic infrastructure availability and medical information as contributing significantly to the patient healing process. This study examined these factors in the context of the services at PKU-UUM. This will enable the management of PKU to tailor as necessary the facilities available at its health centre. It will also provide information on what contributes to the satisfaction of international students when receiving medical assistance. This study used a structured questionnaire which was given to 121 international students at PKU to collect data. The results revealed that both doctor behaviour and clinic infrastructure significantly influence patients’ satisfaction with the medical services. Therefore, when seeking to improve the satisfaction with medical services at PKU-UUM especially among international students would require that doctor behaviour and infrastructure be maintained and further improved. 2020 Thesis https://etd.uum.edu.my/9180/ https://etd.uum.edu.my/9180/1/s818693_01.pdf text eng staffonly https://etd.uum.edu.my/9180/2/s818693_02.pdf text eng public https://etd.uum.edu.my/9180/3/s818693_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Abdullah, Shahmir Sivaraj
topic	HF5415.33 Consumer Behavior. HF5415.33 Consumer Behavior.
spellingShingle	HF5415.33 Consumer Behavior. HF5415.33 Consumer Behavior. Joy, Ugboaja Chioma Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
description	This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour, medicine and clinic infrastructure availability and medical information as contributing significantly to the patient healing process. This study examined these factors in the context of the services at PKU-UUM. This will enable the management of PKU to tailor as necessary the facilities available at its health centre. It will also provide information on what contributes to the satisfaction of international students when receiving medical assistance. This study used a structured questionnaire which was given to 121 international students at PKU to collect data. The results revealed that both doctor behaviour and clinic infrastructure significantly influence patients’ satisfaction with the medical services. Therefore, when seeking to improve the satisfaction with medical services at PKU-UUM especially among international students would require that doctor behaviour and infrastructure be maintained and further improved.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Joy, Ugboaja Chioma
author_facet	Joy, Ugboaja Chioma
author_sort	Joy, Ugboaja Chioma
title	Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_short	Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_full	Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_fullStr	Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_full_unstemmed	Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_sort	perception of international student towards the quality of services and their satisfaction with pusat kesihatan universiti, uum
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2020
url	https://etd.uum.edu.my/9180/1/s818693_01.pdf https://etd.uum.edu.my/9180/2/s818693_02.pdf https://etd.uum.edu.my/9180/3/s818693_references.docx
_version_	1747828541037215744

Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM

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