Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry
The purpose of this study is to investigate the potential influence of servant leadership on the intention of high performing workers in Malaysia in the retail industry to leave their work. Existing literatures indicate that there is a lack of research on the effect of leadership style on the intent...
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2020
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| Online Access: | https://etd.uum.edu.my/9191/1/Deposit%20Permission_s901153.pdf https://etd.uum.edu.my/9191/2/s901153_01.pdf https://etd.uum.edu.my/9191/3/s901153_references.docx |
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my-uum-etd.91912022-03-28T06:50:58Z Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry 2020 Wong, Hin Chow Sri Ramalu, Subramaniam Francis, Chuah Chin Wei Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HD58.7 Organizational Behavior. The purpose of this study is to investigate the potential influence of servant leadership on the intention of high performing workers in Malaysia in the retail industry to leave their work. Existing literatures indicate that there is a lack of research on the effect of leadership style on the intention to leave among high performers in this industry. Servant leadership is proposed as a direct predictor of high performers’ intention to leave while organizational citizenship behaviour is proposed as a mediator of this relationship. The possible moderating effect of caring ethical climate on the relationship between servant leadership and organizational citizenship behaviour is also examined. Purposive non-probability sampling is used to collect the data in this study. Data from 131 high performing employees from the Malaysian retail industry were collected. Multivariate analysis with Partial Least Square Structural Equation Modeling (PLS-SEM) found support for four hypotheses including the support for organizational citizenship behaviour as a mediator for the relationship between servant leadership and high performers’ intention to leave. But there was no evidence to indicate that caring ethical climate moderated the relationship between servant leadership and organizational citizenship behaviour. From a practical standpoint, this study provides additional knowledge in the area of employee turnover which will enable HR practitioners to have a better understanding on how to reduce the intention to leave among high performers in the retail industry and ultimately reduce the rate of turnover among this group of employees in this industry. Whilst at the same time, this study also contributes to the existing number of valuable researches that provide the much-needed knowledge in understanding the employee turnover phenomenon. 2020 Thesis https://etd.uum.edu.my/9191/ https://etd.uum.edu.my/9191/1/Deposit%20Permission_s901153.pdf text eng staffonly https://etd.uum.edu.my/9191/2/s901153_01.pdf text eng public https://etd.uum.edu.my/9191/3/s901153_references.docx text eng public other doctoral Universiti Utara Malaysia |
| institution |
Universiti Utara Malaysia |
| collection |
UUM ETD |
| language |
eng eng eng |
| advisor |
Sri Ramalu, Subramaniam Francis, Chuah Chin Wei |
| topic |
HD58.7 Organizational Behavior. |
| spellingShingle |
HD58.7 Organizational Behavior. Wong, Hin Chow Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| description |
The purpose of this study is to investigate the potential influence of servant leadership on the intention of high performing workers in Malaysia in the retail industry to leave their work. Existing literatures indicate that there is a lack of research on the effect of leadership style on the intention to leave among high performers in this industry. Servant leadership is proposed as a direct predictor of
high performers’ intention to leave while organizational citizenship behaviour is proposed as a mediator of this relationship. The possible moderating effect of caring ethical climate on the relationship between servant leadership and organizational
citizenship behaviour is also examined. Purposive non-probability sampling is used to collect the data in this study. Data from 131 high performing employees from the Malaysian retail industry were collected. Multivariate analysis with Partial Least Square Structural Equation Modeling (PLS-SEM) found support for four hypotheses
including the support for organizational citizenship behaviour as a mediator for the relationship between servant leadership and high performers’ intention to leave. But there was no evidence to indicate that caring ethical climate moderated the relationship between servant leadership and organizational citizenship behaviour. From a practical standpoint, this study provides additional knowledge in the area of employee turnover which will enable HR practitioners to have a better understanding on how to reduce the intention to leave among high performers in the retail industry and ultimately reduce the rate of turnover among this group of employees in this industry. Whilst at the same time, this study also contributes to the existing number of valuable researches that provide the much-needed knowledge in understanding the employee turnover phenomenon. |
| format |
Thesis |
| qualification_name |
other |
| qualification_level |
Doctorate |
| author |
Wong, Hin Chow |
| author_facet |
Wong, Hin Chow |
| author_sort |
Wong, Hin Chow |
| title |
Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| title_short |
Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| title_full |
Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| title_fullStr |
Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| title_full_unstemmed |
Servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| title_sort |
servant leadership, caring ethical climate, organizational citizenship behaviour, and intention to leave among employees in retail industry |
| granting_institution |
Universiti Utara Malaysia |
| granting_department |
Othman Yeop Abdullah Graduate School of Business |
| publishDate |
2020 |
| url |
https://etd.uum.edu.my/9191/1/Deposit%20Permission_s901153.pdf https://etd.uum.edu.my/9191/2/s901153_01.pdf https://etd.uum.edu.my/9191/3/s901153_references.docx |
| _version_ |
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