Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD

Business Intelligence (BI) aim is to supports users in taking the right decision to access the right data in the right time which provided a competitive advantage for businesses to use. In the sense of supporting decision-making, BI in the public sector context act as the design and integration of i...

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Main Author:	Ismail, Shahrizul
Format:	Thesis
Language:	eng eng eng
Published:	2020
Subjects:	HF5001-6182 Business
Online Access:	https://etd.uum.edu.my/9503/1/s822371_01.pdf https://etd.uum.edu.my/9503/2/s822371_02.pdf https://etd.uum.edu.my/9503/3/s822371_references.docx
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id	my-uum-etd.9503
record_format	uketd_dc
spelling	my-uum-etd.95032024-03-19T01:51:57Z Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD 2020 Ismail, Shahrizul Rusly, Fariza Hanim Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Puteri Intan Safinaz School of Accountancy (TISSA) HF5001-6182 Business Business Intelligence (BI) aim is to supports users in taking the right decision to access the right data in the right time which provided a competitive advantage for businesses to use. In the sense of supporting decision-making, BI in the public sector context act as the design and integration of integrated operations, as well as support and database applications that provide access to business data for the public sector. As RMCD is one of Malaysia's major public organizations, it is critical for RMCD to be well prepared to introduce BI so that the implementation process can be done efficiently and effectively. This study focuses on assessing readiness elements of critical success factors for Business Intelligence adoption in Royal Malaysian Customs and how these CSF elements contribute to successful BI implementation. This research uses a qualitative methodology. A qualitative case study has been conducted to thoroughly analyse the readiness assessment that has been applied to Royal Malaysian Customs (RMCD) as one of the biggest and important public sectors in Malaysia. The findings of the study found that readiness elements of CSF of BI in RMCD are divided under three categories which are organization, process and technological. In organization, clear vision, continuous management support and strategic alignment are mention by the participants as the important readiness elements of CSF. As for process, the resource allocation, risk assessment and beurocracy are said as the vital readiness elements in this category. In technological, IT infrastructure and data quality are crucial readiness elements in CSF. These elements contribute to successful BI implementation as it acts as effective planning, problem solving and acceptance testing. The implications of the finding as well as recommendation for future research are also presented in this study. 2020 Thesis https://etd.uum.edu.my/9503/ https://etd.uum.edu.my/9503/1/s822371_01.pdf text eng public https://etd.uum.edu.my/9503/2/s822371_02.pdf text eng public https://etd.uum.edu.my/9503/3/s822371_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Rusly, Fariza Hanim
topic	HF5001-6182 Business
spellingShingle	HF5001-6182 Business Ismail, Shahrizul Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
description	Business Intelligence (BI) aim is to supports users in taking the right decision to access the right data in the right time which provided a competitive advantage for businesses to use. In the sense of supporting decision-making, BI in the public sector context act as the design and integration of integrated operations, as well as support and database applications that provide access to business data for the public sector. As RMCD is one of Malaysia's major public organizations, it is critical for RMCD to be well prepared to introduce BI so that the implementation process can be done efficiently and effectively. This study focuses on assessing readiness elements of critical success factors for Business Intelligence adoption in Royal Malaysian Customs and how these CSF elements contribute to successful BI implementation. This research uses a qualitative methodology. A qualitative case study has been conducted to thoroughly analyse the readiness assessment that has been applied to Royal Malaysian Customs (RMCD) as one of the biggest and important public sectors in Malaysia. The findings of the study found that readiness elements of CSF of BI in RMCD are divided under three categories which are organization, process and technological. In organization, clear vision, continuous management support and strategic alignment are mention by the participants as the important readiness elements of CSF. As for process, the resource allocation, risk assessment and beurocracy are said as the vital readiness elements in this category. In technological, IT infrastructure and data quality are crucial readiness elements in CSF. These elements contribute to successful BI implementation as it acts as effective planning, problem solving and acceptance testing. The implications of the finding as well as recommendation for future research are also presented in this study.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Ismail, Shahrizul
author_facet	Ismail, Shahrizul
author_sort	Ismail, Shahrizul
title	Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
title_short	Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
title_full	Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
title_fullStr	Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
title_full_unstemmed	Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD
title_sort	exploring readiness for successful outcome of business intelligent implementation: a case study of rmcd
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2020
url	https://etd.uum.edu.my/9503/1/s822371_01.pdf https://etd.uum.edu.my/9503/2/s822371_02.pdf https://etd.uum.edu.my/9503/3/s822371_references.docx
_version_	1794023763277250560

Exploring readiness for successful outcome of business intelligent implementation: a case study of RMCD

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