Managing change in lean transition among Malaysian public service organizations

The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to...

Full description

Saved in:

Bibliographic Details
Main Author:	Rabiha, Asnan
Format:	Thesis
Language:	eng eng eng eng
Published:	2018
Subjects:	HD58.9 Organizational Effectiveness. HF5546-5548.6 Office Management
Online Access:	https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf https://etd.uum.edu.my/9525/2/s95098_01.pdf https://etd.uum.edu.my/9525/3/s95098_02.pdf https://etd.uum.edu.my/9525/4/s95098_references.docx
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uum-etd.9525
record_format	uketd_dc
spelling	my-uum-etd.95252022-06-26T01:16:25Z Managing change in lean transition among Malaysian public service organizations 2018 Rabiha, Asnan Nordin, Norani Othman, Siti Norezam School of Technology Management & Logistics School of Technology Management & Logistics HD58.9 Organizational Effectiveness. HF5546-5548.6 Office Management The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to assist public service organizations in improving their productivity and fulfil the needs of the public. The objectives of the study were to identify the challenges faced by the public service organizations during the transition to lean, to investigate the success factor of lean implementation in public service organizations, to investigate the management of public service organizations during transition into Lean management implementation, and also to develop a framework of change management in lean implementation. The study employed qualitative research using the case study method. The methods of data collection used were interviews, document reviews and observation which were conducted in five public service organizations in Malaysia. The data were analysed using Atlas. ti software. Four challenges faced by the public service organizations were identified based on the data analysis. The challenges were resistance, knowledge, time and resource. Seven success factors for lean implementation in public service were also identified, which were management commitment, employee involvement, communication, knowledge, teamwork, organization readiness and culture. Besides, three important elements in managing change were identified, which were training, monitoring and motivation. The study also revealed the process or the steps taken in lean implementation. The result of the study can benefit many other public service organizations that are interested in implementing lean management. Therefore, it is hoped that future studies will focus on the change management framework developed, and refer to the steps taken by the case organizations in order to successfully change into lean management for continuous lean service implementation in their operations. 2018 Thesis https://etd.uum.edu.my/9525/ https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf text eng staffonly https://etd.uum.edu.my/9525/2/s95098_01.pdf text eng public https://etd.uum.edu.my/9525/3/s95098_02.pdf text eng public https://etd.uum.edu.my/9525/4/s95098_references.docx text eng public other doctoral Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng eng
advisor	Nordin, Norani Othman, Siti Norezam
topic	HD58.9 Organizational Effectiveness. HF5546-5548.6 Office Management
spellingShingle	HD58.9 Organizational Effectiveness. HF5546-5548.6 Office Management Rabiha, Asnan Managing change in lean transition among Malaysian public service organizations
description	The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to assist public service organizations in improving their productivity and fulfil the needs of the public. The objectives of the study were to identify the challenges faced by the public service organizations during the transition to lean, to investigate the success factor of lean implementation in public service organizations, to investigate the management of public service organizations during transition into Lean management implementation, and also to develop a framework of change management in lean implementation. The study employed qualitative research using the case study method. The methods of data collection used were interviews, document reviews and observation which were conducted in five public service organizations in Malaysia. The data were analysed using Atlas. ti software. Four challenges faced by the public service organizations were identified based on the data analysis. The challenges were resistance, knowledge, time and resource. Seven success factors for lean implementation in public service were also identified, which were management commitment, employee involvement, communication, knowledge, teamwork, organization readiness and culture. Besides, three important elements in managing change were identified, which were training, monitoring and motivation. The study also revealed the process or the steps taken in lean implementation. The result of the study can benefit many other public service organizations that are interested in implementing lean management. Therefore, it is hoped that future studies will focus on the change management framework developed, and refer to the steps taken by the case organizations in order to successfully change into lean management for continuous lean service implementation in their operations.
format	Thesis
qualification_name	other
qualification_level	Doctorate
author	Rabiha, Asnan
author_facet	Rabiha, Asnan
author_sort	Rabiha, Asnan
title	Managing change in lean transition among Malaysian public service organizations
title_short	Managing change in lean transition among Malaysian public service organizations
title_full	Managing change in lean transition among Malaysian public service organizations
title_fullStr	Managing change in lean transition among Malaysian public service organizations
title_full_unstemmed	Managing change in lean transition among Malaysian public service organizations
title_sort	managing change in lean transition among malaysian public service organizations
granting_institution	Universiti Utara Malaysia
granting_department	School of Technology Management & Logistics
publishDate	2018
url	https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf https://etd.uum.edu.my/9525/2/s95098_01.pdf https://etd.uum.edu.my/9525/3/s95098_02.pdf https://etd.uum.edu.my/9525/4/s95098_references.docx
_version_	1747828614984892416

Managing change in lean transition among Malaysian public service organizations

Similar Items