Managing change in lean transition among Malaysian public service organizations
The Malaysian government stresses on the public service transformation that requires change of mindset among civil servants for high- performance services to customers. However, weaknesses in the process and service delivery have affected the expectations of customers. Lean management is believed to...
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Format: | Thesis |
Language: | eng eng eng eng |
Published: |
2018
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Online Access: | https://etd.uum.edu.my/9525/1/kebenaran%20mendeposit-95098.pdf https://etd.uum.edu.my/9525/2/s95098_01.pdf https://etd.uum.edu.my/9525/3/s95098_02.pdf https://etd.uum.edu.my/9525/4/s95098_references.docx |
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