E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers
E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax retur...
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2020
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my-uum-etd.96012022-07-12T07:31:46Z E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers 2020 Jaimin, Hairul Salveson Rusman, Ghani Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Puteri Intan Safinaz School of Accountancy (TISSA) T58.5-58.64 Information technology E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax return through online. This study attempted to examine user satisfaction in using e-filing among Malaysia petroleum upstream taxpayers. The data were collected from 80 respondents using survey method from all petroleum upstream taxpayers in Malaysia. User satisfaction was measured by system quality, information quality and service quality. The result indicates that information quality and service quality significantly affect user satisfaction using the e-filing system among Malaysia petroleum upstream taxpayers. Consequently, this finding will assist the Inland Revenue Board of Malaysia (IRBM) in improving their e-filing system. 2020 Thesis https://etd.uum.edu.my/9601/ https://etd.uum.edu.my/9601/1/s825136_01.pdf text eng 2023-12-01 staffonly https://etd.uum.edu.my/9601/2/s825136_02.pdf text eng public https://etd.uum.edu.my/9601/3/s825136_references.docx text eng public other masters Universiti Utara Malaysia |
institution |
Universiti Utara Malaysia |
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UUM ETD |
language |
eng eng eng |
advisor |
Rusman, Ghani |
topic |
T58.5-58.64 Information technology |
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T58.5-58.64 Information technology Jaimin, Hairul Salveson E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
description |
E-filing is one of the e-government applications that implement Information and Communication Technology (ICT) to enable e-government to improve the efficiency of government services provided to citizens. The purpose of e-filing service is to encourage every taxpayer to submit their income tax return through online. This study attempted to examine user satisfaction in using e-filing among Malaysia petroleum upstream taxpayers. The data were collected from 80 respondents using survey method from all petroleum upstream taxpayers in Malaysia. User satisfaction was measured by system quality, information quality and service quality. The result indicates that information quality and service quality significantly affect user satisfaction using the e-filing system among Malaysia petroleum upstream taxpayers. Consequently, this finding will assist the Inland Revenue Board of Malaysia (IRBM) in improving their e-filing system. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Jaimin, Hairul Salveson |
author_facet |
Jaimin, Hairul Salveson |
author_sort |
Jaimin, Hairul Salveson |
title |
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
title_short |
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
title_full |
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
title_fullStr |
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
title_full_unstemmed |
E-filing users’ satisfaction: A study on Malaysia petroleum upstream taxpayers |
title_sort |
e-filing users’ satisfaction: a study on malaysia petroleum upstream taxpayers |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Tunku Puteri Intan Safinaz School of Accountancy (TISSA) |
publishDate |
2020 |
url |
https://etd.uum.edu.my/9601/1/s825136_01.pdf https://etd.uum.edu.my/9601/2/s825136_02.pdf https://etd.uum.edu.my/9601/3/s825136_references.docx |
_version_ |
1747828631428661248 |