Factors influencing the continuance intention to use e-wallet

The electronic wallet (e-wallet) usage has been increasing due to the rapid development of financial technology worldwide. While e-wallet has been used extensively in China, the state on whether the Chinese students from China will continuously use e-wallet in Malaysia is still unknown. This is part...

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Main Author:	Yipeng, Cui
Format:	Thesis
Language:	eng eng eng
Published:	2019
Subjects:	T Technology (General)
Online Access:	https://etd.uum.edu.my/9630/1/s823830_01.pdf https://etd.uum.edu.my/9630/2/s823830_02.pdf https://etd.uum.edu.my/9630/3/s823830_references.docx
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id	my-uum-etd.9630
record_format	uketd_dc
spelling	my-uum-etd.96302022-10-06T02:06:20Z Factors influencing the continuance intention to use e-wallet 2019 Yipeng, Cui Mohamad Hsbollah, Hafizah Tunku Puteri Intan Safinaz School of Accountancy (TISSA) Tunku Puteri Intan Safinaz School of Accountancy (TISSA) T Technology (General) The electronic wallet (e-wallet) usage has been increasing due to the rapid development of financial technology worldwide. While e-wallet has been used extensively in China, the state on whether the Chinese students from China will continuously use e-wallet in Malaysia is still unknown. This is particularly in terms of the determinants that could explain why Chinese students in Malaysia would continuously use e-wallet. The technology acceptance model (TAM) was used to determine the relationship between perceived ease of use and usefulness with e-wallet users’ continuance intention. Three additional variables suggested by the literature were integrated into the research model. These are enjoyment, trust and satisfaction. Hence, this study aims to examine the proposed relationship between perceived ease of use, usefulness, enjoyment, trust and satisfaction with the e-wallet users’ continuance intention among the Chinese students in Malaysia. The data was collected using the online survey. The data gathered from 388 respondents was then used to determine the relationship between the constructs. The results reveal significant relationships between ease of use and usefulness with the attitudes of continuance intention. The findings also found that the three additional variables of enjoyment, trust, and satisfaction influenced the attitude of Chinese students towards e-wallet use; and that attitude significantly influenced the continuance intention to use e-wallet. Hence, the findings shed light in terms of identifying the factors that influence users’ continuance intention to use e-wallet. The findings inform the e-wallet service provider with the importance information on how to secure customer retention and attract new users for e-wallet. 2019 Thesis https://etd.uum.edu.my/9630/ https://etd.uum.edu.my/9630/1/s823830_01.pdf text eng public https://etd.uum.edu.my/9630/2/s823830_02.pdf text eng public https://etd.uum.edu.my/9630/3/s823830_references.docx text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng eng
advisor	Mohamad Hsbollah, Hafizah
topic	T Technology (General)
spellingShingle	T Technology (General) Yipeng, Cui Factors influencing the continuance intention to use e-wallet
description	The electronic wallet (e-wallet) usage has been increasing due to the rapid development of financial technology worldwide. While e-wallet has been used extensively in China, the state on whether the Chinese students from China will continuously use e-wallet in Malaysia is still unknown. This is particularly in terms of the determinants that could explain why Chinese students in Malaysia would continuously use e-wallet. The technology acceptance model (TAM) was used to determine the relationship between perceived ease of use and usefulness with e-wallet users’ continuance intention. Three additional variables suggested by the literature were integrated into the research model. These are enjoyment, trust and satisfaction. Hence, this study aims to examine the proposed relationship between perceived ease of use, usefulness, enjoyment, trust and satisfaction with the e-wallet users’ continuance intention among the Chinese students in Malaysia. The data was collected using the online survey. The data gathered from 388 respondents was then used to determine the relationship between the constructs. The results reveal significant relationships between ease of use and usefulness with the attitudes of continuance intention. The findings also found that the three additional variables of enjoyment, trust, and satisfaction influenced the attitude of Chinese students towards e-wallet use; and that attitude significantly influenced the continuance intention to use e-wallet. Hence, the findings shed light in terms of identifying the factors that influence users’ continuance intention to use e-wallet. The findings inform the e-wallet service provider with the importance information on how to secure customer retention and attract new users for e-wallet.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Yipeng, Cui
author_facet	Yipeng, Cui
author_sort	Yipeng, Cui
title	Factors influencing the continuance intention to use e-wallet
title_short	Factors influencing the continuance intention to use e-wallet
title_full	Factors influencing the continuance intention to use e-wallet
title_fullStr	Factors influencing the continuance intention to use e-wallet
title_full_unstemmed	Factors influencing the continuance intention to use e-wallet
title_sort	factors influencing the continuance intention to use e-wallet
granting_institution	Universiti Utara Malaysia
granting_department	Tunku Puteri Intan Safinaz School of Accountancy (TISSA)
publishDate	2019
url	https://etd.uum.edu.my/9630/1/s823830_01.pdf https://etd.uum.edu.my/9630/2/s823830_02.pdf https://etd.uum.edu.my/9630/3/s823830_references.docx
_version_	1747828637311172608

Factors influencing the continuance intention to use e-wallet

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